# MDTA > NHS job listing from Job Clerk for Croydon Health Services NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/mdta/381fb585-5a45-43fc-bba8-b163d740f24b - **Markdown:** https://www.jobclerk.com/job/mdta/381fb585-5a45-43fc-bba8-b163d740f24b.md ## Summary - **Status:** Live - **Employer:** Croydon Health Services NHS Trust - **Town:** Thornton Heath - **Region:** London - **Country:** England - **Grade:** Band 3 - **Salary:** £30,630 - £32,346 per annum incl HCAS (Outer) - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-10T23:59:00.000Z - **Posted:** 2026-05-27T13:31:34.594Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Croydon/Croydon_Health_Services_NHS_Trust/Cancer_Services/Cancer_Services-v7993186 - **Application URL:** https://apps.trac.jobs/job-advert/7993186?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.croydonhealthservices.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen in the Cancer Services Team within the Integrated Surgery and Clinical Support Directorate at Croydon University Hospital for an enthusiastic, patient focused and well organised individual to take up the position of Multidisciplinary Team (MDT) Assistant for Cancer Services. This is a key role within the Cancer Services Office and will be part of a proactive, talented team of MDT Assistants who are responsible for the incoming referrals via email, Cerner and e-RS and the smooth running of the patient cancer pathways by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. This role would entail working alongside MDT Coordinator’s, clinician’s and service managers. Your responsibilities will include dealing with telephone queries and liaising with colleagues on a day to day basis. You will have regular interaction with patients via phone and will also be required to maintain good working relationships with a variety of clinical and non-clinical staff. You will be expected to understand and contribute towards a high standard of patient care and also to work as an effective member of a friendly multidisciplinary team. You should have a high level of attention to detail, communication skills, with the ability to use your own initiative and have a flexible approach to work. ### Main duties of the job To ensure that appointments for Cancer Services are arranged within USC (Urgent Suspected Cancer) waiting time targets. To escalate capacity issues that compromise the ability of the department to meet the USC waiting time targets when appropriate. To demonstrate excellent customer service skills to patients, GPs and other stakeholders via telephone, email and face to face To ensure vetting processes are undertaken within agreed KPIs and to escalate to the relevant manager when these KPIs are not being met To attend weekly PTL meeting to feedback on booking performance and capacity issues To support the Effective Tracking of Patient Tracker Lists. To contribute to the Effective Running of the Booking Office. ### Detailed job description and main responsibilities Please see the attached supporting document (Job Description) which contains more information about the role ## Job Details An exciting opportunity has arisen in the Cancer Services Team within the Integrated Surgery and Clinical Support Directorate at Croydon University Hospital for an enthusiastic, patient focused and well organised individual to take up the position of Multidisciplinary Team (MDT) Assistant for Cancer Services. This is a key role within the Cancer Services Office and will be part of a proactive, talented team of MDT Assistants who are responsible for the incoming referrals via email, Cerner and e-RS and the smooth running of the patient cancer pathways by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. This role would entail working alongside MDT Coordinator’s, clinician’s and service managers. Your responsibilities will include dealing with telephone queries and liaising with colleagues on a day to day basis. You will have regular interaction with patients via phone and will also be required to maintain good working relationships with a variety of clinical and non-clinical staff. You will be expected to understand and contribute towards a high standard of patient care and also to work as an effective member of a friendly multidisciplinary team. You should have a high level of attention to detail, communication skills, with the ability to use your own initiative and have a flexible approach to work. ## Job Description To ensure that appointments for Cancer Services are arranged within USC (Urgent Suspected Cancer) waiting time targets. To escalate capacity issues that compromise the ability of the department to meet the USC waiting time targets when appropriate. To demonstrate excellent customer service skills to patients, GPs and other stakeholders via telephone, email and face to face To ensure vetting processes are undertaken within agreed KPIs and to escalate to the relevant manager when these KPIs are not being met To attend weekly PTL meeting to feedback on booking performance and capacity issues To support the Effective Tracking of Patient Tracker Lists. To contribute to the Effective Running of the Booking Office. ## Responsibilities Please see the attached supporting document (Job Description) which contains more information about the role ## Person Specification ### Knowledge **Essential** - Knowledge of how to contribute to a successful team. - Knowledge of healthcare administrative systems and processes - Knowledge of NHS patient pathways - Cancer RTT **Desirable** - Knowledge of using information systems effectively ### Experience **Essential** - Experience of using full range of IT systems and patient data systems (including understanding of MS Office packages, Cerner/ERS/Infoflex) - Experience of prioritising own workload in a fast pace work environment - Experience of dealing with complex and sensitive matters over the telephone and, on occasions, face to face **Desirable** - Experience in working in a multi-disciplinary environment - Experience in dealing with cancer Patients ### Qualification and Education **Essential** - GCSE Level Maths and English (Grade AC) or equivalent. **Desirable** - Evidence of on-going continuous personal ## Documents - [mdta (pdf, 304.1kb)](https://www.healthjobsuk.com/documents?vdoc=10277305) - [croydon trust values (pdf, 324.9kb)](https://www.healthjobsuk.com/documents?edoc=2317) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2414) - [chs dbs policy statement (pdf, 53.0kb)](https://www.healthjobsuk.com/documents?edoc=972) - [onboarding roadmap (chs) (pdf, 92.7kb)](https://www.healthjobsuk.com/documents?ddoc=2449) - [map of croydon university hospital (pdf, 95.6kb)](https://www.healthjobsuk.com/documents?edoc=974) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.