# Macmillan Patient Support Officer > NHS job listing from Job Clerk for Croydon Health Services NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/macmillan-patient-support-officer/207e6a2a-6f0c-4950-9aea-373dcfa35d65 - **Markdown:** https://www.jobclerk.com/job/macmillan-patient-support-officer/207e6a2a-6f0c-4950-9aea-373dcfa35d65.md ## Summary - **Status:** Live - **Employer:** Croydon Health Services NHS Trust - **Location:** Croydon University Hospital - **Workplace type:** onsite - **Profession:** Officer (discipline unspecified) - **Grade:** Band 4 - **Salary:** £33,262 - £36,027 pro rata, per annum, incl. HCAS (outer) - **Contract type:** Fixed term: 6 months (Full time) - **Employment type:** 37.5 hours per week (Fulltime) - **Closing date:** 2026-09-25T22:59:00.000Z - **Posted:** 2026-09-21T16:20:49.805Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Croydon/Croydon_Health_Services_NHS_Trust/Administration/Administration-v8257345 - **Application URL:** https://apps.trac.jobs/job-advert/8257345?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.croydonhealthservices.nhs.uk ## Job Content ### Job overview The Macmillan Nursing Support Team and the Macmillan Centre are looking for an experienced and dynamic new colleague to join our growing services supporting the people of Croydon affected by cancer. The purpose of the role will be to support patients through their cancer pathway and beyond; to navigate the complex health and social care system during this time. As a Macmillan Cancer Patient Support Officer, you will have direct contact with people affected by cancer, offering emotional, practical and financial information and support. You will work flexibly, being visible and accessible to those who access the services. You will provide support face to face, over the phone, via email, letter and text. Join us and we will provide a comprehensive induction programme, including, training and insight visits. We also fully support long term access to both in-house and external training. Supervision is fully supported and in addition to this you will have regular support sessions with the team and your peers. We recognise that this can be an emotionally challenging role and we actively encourage access to wellbeing support sessions. ### Main duties of the job Macmillan Patient Support Officer - Band 4 6 Months Fixed Term Contract (FTC) Fulltime, 37.5 hours per week The purpose of the role will be to support patients through their cancer pathway and beyond; to navigate the complex health and social care system during this time. Care Coordination is the joining up of services, coordination, information and communication between caregivers, treatment providers, those living with and beyond cancer and their families, that creates a seamless experience of care (NHS Improvements, 2011). The post holder will support both the Clinical Nurse Specialist (CNS) Team and the Macmillan Information & Support Centre Team in providing exemplary personalised cancer care. The post holder will be required to coordinate with appropriate services to maximise the delivery of the cancer pathways, thereby improving the quality and experience for patients and their carers. ### Detailed job description and main responsibilities ***Please see the attached supporting document which contains more information about the role in the job description and person specification*** ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Excellent communication skills (oral and written) - Able to work as part of a team - Able to demonstrate initiative and flexibility - Able to work under pressure **Desirable** - Enthusiastic and willing to learn - Minute taking ### Education **Essential** - Educated to GCSE level - Educated to NVQ Level 4 or equivalent level of knowledge / experience in the healthcare environment **Desirable** - Willingness to undertake further education and training applicable to the role including diploma and degree level study. ### Knowledge **Essential** - Understanding of medical terminology - Good working knowledge of Word, Excel and PowerPoint - Mentions cancer in their application **Desirable** - Working knowledge of CERNER - Knowledge of Macmillan - Knowledge and experience of office management, systems and practice ### Experience **Essential** - Proven experience as a medical secretary/ clinical administrator/coordinator or clinical support worker in a health service environment - Experience of working with complex and sensitive issues on a day to day basis, including contact with patients who may be distressed and have barriers to understanding. - To be able to effectively communicate across different care settings/ care providers. **Desirable** - Experience working in NHS acute trust and/ or multidisciplinary workforce - Experience of cancer services ## Documents - [macmillan mso (pdf, 576.3kb)](https://www.healthjobsuk.com/documents?vdoc=10571766) - [chs accomodation (pdf, 676.5kb)](https://www.healthjobsuk.com/documents?edoc=1725) - [croydon trust values (pdf, 324.9kb)](https://www.healthjobsuk.com/documents?edoc=2317) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2414) - [chs dbs policy statement (pdf, 53.0kb)](https://www.healthjobsuk.com/documents?edoc=972) - [map of croydon university hospital (pdf, 95.6kb)](https://www.healthjobsuk.com/documents?edoc=974) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.