# Lymphoedema Coordinator > NHS job listing from Job Clerk for Norfolk Community Health and Care NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/lymphoedema-coordinator/211df26c-0a58-4aad-96b7-9452f8dc6bee - **Markdown:** https://www.jobclerk.com/job/lymphoedema-coordinator/211df26c-0a58-4aad-96b7-9452f8dc6bee.md ## Summary - **Status:** Live - **Employer:** Norfolk Community Health and Care NHS Trust - **Town:** Norwich - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 pa - **Contract type:** Fixed term: 12 months (Maternity Cover) - **Employment type:** Full time - 37.5 hours per week (Monday-Friday) - **Closing date:** 2026-08-02T23:59:00.000Z - **Posted:** 2026-07-03T15:43:10.506Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/East_England_Community_Health_Care_NHS_Trust/Lymphoedema_Administration/Lymphoedema_Administration-v8130181 - **Application URL:** https://apps.trac.jobs/job-advert/8130181?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.norfolkcommunityhealthandcare.nhs.uk ## Job Content ### Job overview This is an exciting opportunity to join our Specialist Lymphoedema Service as a key member of the team, providing maternity leave cover in a varied, fast-paced and rewarding role. As the central point of coordination for administrative processes, you will oversee and manage all aspects of the patient pathway, working closely with clinicians and a wide range of partners across the health and care system. You will be responsible for coordinating the day-to-day business and administrative functions of the service, including managing clinical diaries and clinics, arranging patient prescriptions, and ordering specialist garments and equipment. It is ideal for a proactive, highly organised individual who enjoys making a meaningful difference behind the scenes and thrives in a collaborative healthcare environment. ### Main duties of the job Independently manages and coordinates the administrative, operational and service delivery functions of the Lymphoedema Service, ensuring an efficient, patient-centred service with minimal supervision. Key responsibilities include: - Service Coordination & Administration: Overseeing clinic scheduling, diary management, staff allocation, waiting lists, referrals, patient bookings, meetings, training events, and maintenance of accurate records within SystmOne and other systems. - Patient & Referrer Support: Acting as the first point of contact for patients, carers, clinicians and external agencies, managing enquiries, signposting, referrals, and escalating clinical concerns appropriately. - Waiting List & Caseload Management: Monitoring referrals and waiting lists, investigating delays or breaches, undertaking caseload reviews, and ensuring timely patient follow-up and appointment allocation. - Clinical Service Support: Coordinating clinics, home visits, equipment prescriptions, transport, interpreters, and communications with patients. - Resource Management: Ordering clinical and office supplies, managing equipment processes, maintaining service documentation, and ensuring administrative systems and guidance remain up to date. ### Detailed job description and main responsibilities Please see job description for person specification and further detailed information in relation to the post. ## Job Details This is an exciting opportunity to join our Specialist Lymphoedema Service as a key member of the team, providing maternity leave cover in a varied, fast-paced and rewarding role. As the central point of coordination for administrative processes, you will oversee and manage all aspects of the patient pathway, working closely with clinicians and a wide range of partners across the health and care system. You will be responsible for coordinating the day-to-day business and administrative functions of the service, including managing clinical diaries and clinics, arranging patient prescriptions, and ordering specialist garments and equipment. It is ideal for a proactive, highly organised individual who enjoys making a meaningful difference behind the scenes and thrives in a collaborative healthcare environment. ## Job Description Independently manages and coordinates the administrative, operational and service delivery functions of the Lymphoedema Service, ensuring an efficient, patient-centred service with minimal supervision. Key responsibilities include: Service Coordination & Administration: Overseeing clinic scheduling, diary management, staff allocation, waiting lists, referrals, patient bookings, meetings, training events, and maintenance of accurate records within SystmOne and other systems. Patient & Referrer Support: Acting as the first point of contact for patients, carers, clinicians and external agencies, managing enquiries, signposting, referrals, and escalating clinical concerns appropriately. Waiting List & Caseload Management: Monitoring referrals and waiting lists, investigating delays or breaches, undertaking caseload reviews, and ensuring timely patient follow-up and appointment allocation. Clinical Service Support: Coordinating clinics, home visits, equipment prescriptions, transport, interpreters, and communications with patients. Resource Management: Ordering clinical and office supplies, managing equipment processes, maintaining service documentation, and ensuring administrative systems and guidance remain up to date. ## Responsibilities Please see job description for person specification and further detailed information in relation to the post. ## Person Specification ### Other **Essential** - Must hold full and valid driving licence and have access to a vehicle - Willingness to cover in other geographical locations - Flexible attitude and approach to work to meet the needs of the service - Must hold full and valid driving licence and have access to a vehicle (if applicable) - Able to communicate effectively in written and verbal English Language ### Experience **Essential** - Proven experience of working in a senior secretarial/reception position in a busy office - Proven ability to demonstrate systematic approach to prioritisation or work and cope under pressure to meet deadlines - Professional contact with the General Public - Customer Care experience - Proven ability to organise and service meetings ### Communication **Essential** - Excellent verbal and written communication skills - Good interpersonal skills - Able to work as a team member ### Qualifications and Training **Essential** - GCSEs in English and Maths at grade C, or equivalent. Higher level of education (e.g. NVQ level 3 or ‘A’ levels at minimum grade C, or equivalent experience) - Good general standard of education - NVQ 3 Business Administration or equivalent experience ### Personal and People Development **Essential** - Enthusiastic and motivated - Committed to providing the best possible service to patients - Team Player - Articulate, calm, polite and well motivated - Ability to work on own initiative - Tact and diplomacy ### Skills, Abilities and Knowledge **Essential** - Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook - Supervisory and management skills - Ability to work to work on own initiative and manage own workload - Accurate and Methodical and Ability to work without direct supervision - Excellent organisational and problem solving skills Able to work flexibly and adaptably to meet patient and service needs - Be resilient to the stresses of the role - Be able to initiate change according to the service needs **Desirable** - Detailed knowledge of the clinical pathway for lymphoedema patients including relevant medical terminology ### Personal Attributes and Behaviour **Essential** - Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults. - Demonstrates understanding of safeguarding issues - Appreciates the significance of safeguarding and interprets this accurately for all individual children and young people/vulnerable adults whatever their life circumstances. ## Documents - [dbs guidance (pdf, 131.5kb)](https://www.healthjobsuk.com/documents?edoc=2219) - [nchc behaviours (pdf, 4.2mb)](https://www.healthjobsuk.com/documents?edoc=2218) - [privacy notice (pdf, 30.4kb)](https://www.healthjobsuk.com/documents?edoc=2215) - [application guidelines (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2216) - [lymphoedema coordinator (pdf, 528.3kb)](https://www.healthjobsuk.com/documents?vdoc=10427757) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.