# Level 2 Support Engineer Practitioner > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/level-2-support-engineer-practitioner/d2c8a790-7033-4457-a04a-6f7ba1036473 - **Markdown:** https://www.jobclerk.com/job/level-2-support-engineer-practitioner/d2c8a790-7033-4457-a04a-6f7ba1036473.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Location:** Weston General Hospital - **Workplace type:** onsite - **Profession:** Engineer - **Grade:** Band 5 - **Salary:** £32,073 - £39,043 pa - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-30T23:59:00.000Z - **Posted:** 2026-10-16T12:06:18.826Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/Bristol_NHS_Foundation_Trust/Digital_Technology_Services/Digital_Technology_Services-v8373766 - **Application URL:** https://apps.trac.jobs/job-advert/8373766?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview Digital Services | City, Weston & Southmead Join our Digital Services team and help support the technology that enables excellent patient care across our Trust. You'll provide 2nd line technical support for desktops, laptops, mobile devices, Microsoft 365 and clinical-facing technologies, while helping deliver key digital projects and cyber security initiatives. This is an exciting opportunity to work with a wide range of technologies including Microsoft 365, Azure, Active Directory and mobile device management platforms. You'll troubleshoot complex issues, support users across multiple sites and take part in an on-call rota. Why join us? - Be part of a large and ambitious NHS Digital Services team. - Work with modern technologies and enterprise-scale systems. - Support major transformation programmes across Bristol, Weston and North Bristol. - Exciting projects underway, including: Migration to a single shared domain across our organisations. Expansion of Digital Services to provide GP IT support across Bristol. Ongoing cyber security and infrastructure modernisation programmes. - Migration to a single shared domain across our organisations. - Expansion of Digital Services to provide GP IT support across Bristol. - Ongoing cyber security and infrastructure modernisation programmes. We're looking for someone with strong desktop support experience, excellent troubleshooting skills, a customer-focused approach and a full UK driving licence. If you're passionate about technology and want to make a real difference to healthcare, we'd love to hear from you. ### Main duties of the job Provide 2nd line technical support across desktops, laptops, tablets, smartphones, telephony and peripheral devices within a complex NHS environment. Diagnose and resolve hardware, software, network and cyber security issues, escalating where required. Install, configure and support Windows, iOS, Android and Microsoft 365 platforms, while administering systems including Active Directory, Azure, MECM and mobile device management solutions. Support LAN/WAN networks, wireless connectivity, audiovisual and video conferencing systems, and specialist clinical technologies. Contribute to projects involving device deployments, moves, upgrades and system changes. Maintain asset registers, licensing compliance, technical documentation, knowledge bases and standard operating procedures. Promote cyber security best practice through secure configurations, patch management, threat response and compliance with NHS and organisational standards. Operate within ITIL processes for incident, problem, change and configuration management, meeting agreed service levels and quality standards. Provide excellent customer service, communicate effectively with technical and non-technical users, mentor colleagues and collaborate with internal teams, suppliers and stakeholders to deliver reliable digital services and continuous service improvement. ### Detailed job description and main responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. ## Person Specification ### Work Experience **Essential** - Experience in a desktop support environment - Experience acting as technical lead on minor works/projects, coordinating resources and timelines – (Interview, Essential) - Experience handling technical **Desirable** - Experience handling technical support and project delivery duties, including complex problem-solving - Experience of working within an ITIL-based environment - Service Desk experience - Experience using DEP/VPP ### Skills and Abilities **Essential** - Valid UK driving license - Able to meet departmental performance and quality standards (SLAs, KPIs, ticket management, service etiquette) - Ability to accurately capture, categorise, prioritise, and record incidents and requests - Expert technical knowledge in supporting, installing, configuring, and resolving issues across systems, infrastructure, desktop, and mobile technologies - Sufficient technical skills to cover 1st line support requirements **Desirable** - Skilled in technical questioning, triaging, and resolving complex issues - Experienced in managing repeat incidents and identifying root causes - Able to work independently, identify root causes, implement fixes, test, and present solutions ### Knowledge and Experience **Essential** - Sound knowledge of Windows operating systems and M365 applications - Experience supporting iOS and Android devices - Demonstrable hardware fault finding/resolution ability for desktop computer equipment, peripherals, and mobile devices - Advanced technical expertise across IT infrastructure software, hardware, databases, operating systems, LANs, desktop devices, and mobile technologies - Proven track record in provision of excellent customer service in a busy environment **Desirable** - In-depth knowledge of iOS ### Education / Training / Qualifications **Essential** - Educated to A level standard or equivalent **Desirable** - Ideally educated to degree level or holds a relevant IT professional qualification or has IT experience in a technical service delivery and support environment - Microsoft Certified: Modern Desktop Administrator Associate - ITIL Practitioner - Industry standard service qualification or knowledge (e.g., ITIL: incident, knowledge, problem, change management) ## Documents - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [dbs charges information (png, 132.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397) - [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) - [level 2 support engineer practitioner (pdf, 624.5kb)](https://www.healthjobsuk.com/documents?vdoc=10701738) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.