# Lead Receptionist

> NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/lead-receptionist/090432f1-6662-4a21-a2ab-c66356cf36f8
- **Markdown:** https://www.jobclerk.com/job/lead-receptionist/090432f1-6662-4a21-a2ab-c66356cf36f8.md

## Summary

- **Status:** Live
- **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust
- **Location:** Weston General Hospital
- **Workplace type:** onsite
- **Profession:** Receptionist
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 Per annum
- **Contract type:** Permanent: Requirement to work all BEH Reception Desks and Hub Desk (Galleries Shopping Centre)
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-09-28T22:59:00.000Z
- **Posted:** 2026-09-14T10:31:33.904Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/BRISTOL/Bristol_NHS_Foundation_Trust/Surgery/Surgery-v8288188
- **Application URL:** https://apps.trac.jobs/job-advert/8288188?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.uhbw.nhs.uk

## Job Content

### Job overview

We are looking for a dynamic leader for our Reception Team who can work flexibly over many Reception areas.

The Reception Team Leader will be responsible for the day-to-day supervision and coordination of reception services within the Bristol Eye Hospital. The post holder will supports delivery of a high-quality patient reception and appointment service and will lead reception staff to ensure efficient patient flow and excellent customer care.

### Main duties of the job

- Provide day-to-day support and guidance to reception staff, making day to day decision to ensure an efficient and effective reception service.
- Liaise with clinical and administrative teams to support patient flow and clinic operations.
- Assist in training and supporting new members of the reception team.
- Escalate complex issues, complaints or service concerns appropriately.
- Support the organisation of staff rotas, annual leave and training arrangements.

### Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

## Person Specification

### Experience

**Essential**

- Reception/customer service experience

**Desirable**

- NHS experience
- Experience supervising staff

### Education and qualifications

**Essential**

- GCSE English and Maths or equivalent

### Knowledge, skills and abilities

**Essential**

- Excellent communication and organisational skills
- Ability to supervise and motivate staff

## Documents

- [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005)
- [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397)
- [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131)
- [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476)
- [band 3 lead receptionist jd (pdf, 808.5kb)](https://www.healthjobsuk.com/documents?vdoc=10605676)
- [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.