# Lead for Making Every Contact Count > NHS job listing from Job Clerk for Provide CIC. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/lead-for-making-every-contact-count/ed2d3d56-8e98-44b8-b939-cb44584d0886 - **Markdown:** https://www.jobclerk.com/job/lead-for-making-every-contact-count/ed2d3d56-8e98-44b8-b939-cb44584d0886.md ## Summary - **Status:** Live - **Employer:** Provide CIC - **Location:** Provide HQ, 900 The Crescent, Colchester Business Park, Colchester, CO4 9YQ, United Kingdom - **Workplace type:** onsite - **Profession:** Lead (legacy management group) - **Grade:** Band 5 - **Salary:** £32,073 - £39,043 Per-annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday to Friday 9am to 5pm) - **Closing date:** 2026-09-13T23:59:00.000Z - **Posted:** 2026-09-02T14:22:39.278Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Essex/Colchester/Provide_CIC/Health_Improvement/Health_Improvement-v8253319 - **Application URL:** https://apps.trac.jobs/job-advert/8253319?ShowJobAdvert=&feedid=9002 - **Employer website:** https://providecommunity.org.uk/ ## Job Content ### Job overview The Essex Wellbeing Service, part of Provide Community and funded by Essex County Council, supports residents to reduce loneliness, live independently, stop smoking, improve their lifestyle, and take part in the NHS Health Check Programme. The role will lead on promoting Making Every Contact Count (MECC) across all partner organisations. This includes helping staff understand MECC, encouraging them to use everyday conversations to support health and wellbeing, and acting as the main point of contact for any questions, support, or training. You will work with the EWS Single Point of Access Manager on our Care Navigation Partnership to strengthen MECC opportunities by bringing partners together. You will work in a busy environment with many partners, so strong communication skills, relationship-building, and the ability to manage varied priorities are essential. You must also know the Essex area well, have a driving license, and travel around the county regularly. ### Main duties of the job - Lead on the direction and development of the 3-year MECC training plan. - Lead the development and delivery of MECC in Essex. - Find practical ways to embed MECC into services. - Co-produce MECC training and resources tailored to organisations' needs. - Deliver MECC training across the county, both internally and externally. - Organise and coordinate internal and external meetings with a range of stakeholders. - Produce clear reports, documents, and presentations. - Build positive relationships with partners. - Respond to enquiries via phone, email, virtually, or in person. - Evaluate outcomes and translate these into recommendations to improve delivery and participant understanding of MECC. - Keep accurate records in line with information governance rules. - Act as the main contact for MECC support and training. ### Detailed job description and main responsibilities The postholder will lead on the development and delivery of Making Every Contact Count (MECC) across Essex, working with partner organisations to identify and strengthen opportunities to embed MECC into services. A key responsibility will be to lead on the direction and development of the 3-year MECC training plan, as well as the wider development and delivery of MECC across Essex. The postholder will identify practical ways to embed MECC into services and will co-produce MECC training and resources tailored to the needs of individual organisations. The role will involve delivering MECC training across the county to both internal and external organisations. The postholder will act as the main point of contact for MECC support and training, responding to enquiries via phone, email, virtual meetings, or in person. Working closely with partners will be an important part of the role. The postholder will organise and coordinate internal and external meetings with a range of stakeholders and build positive relationships with partner organisations. The postholder will also work with the EWS Single Point of Access Manager on the Care Navigation Partnership to strengthen MECC opportunities by bringing partners together. The postholder will produce clear reports, documents, and presentations and will evaluate outcomes, translating findings into recommendations to improve delivery and participant understanding of MECC. The role requires accurate record keeping in accordance with information governance rules and the ability to work effectively in a busy environment with multiple partners and varied priorities. Strong communication and relationship-building skills are essential. The postholder must have good knowledge of the Essex area, hold a driving licence, and be able to travel regularly around the county. ### Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. ## Person Specification ### Circumstances **Essential** - Hold a driving licence with access to a car, with the ability to travel across Essex ### Qualifications **Essential** - Degree /NVQ L6 in Public Health or relevant level of qualification or significant previous proven experience delivering and coordination training programmes ### Skills & Aptitudes **Essential** - Strong communication skills with excellent writing, data entry and presentation skills to colleagues, partners and service users - Responsible for the service development by exploring innovative solutions and suggesting different approaches. - Ability to work independently to manage workload with minimal supervision and strong prioritisation skillsoad on a daily basis. - Experience and management of financial and physical resources **Desirable** - High level of experience of producing precise reports and analysis for optimal resource allocation ### Personal Attributes **Essential** - Understanding of and commitment to opportunity and good working relationships - Flexible working within the operating hours of the service, which will include evenings and weekends. - Professional, calm and efficient manner with a positive, flexible and Can-Do approach - Commitment to continuing professional development - Ability to demonstrate the NHS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users ### Work Related Knowledge & Experience **Essential** - Demonstrable experience of managing multiple workstreams with different organisations and partners - Demonstrable experience of a range of IT applications: Microsoft Office, Excel, Powerpoint, including data manipulation skills, Web Applications and project management systems - High level of experience in dealing with key stakeholders and dealing with sensitive and confidential information - Experience in change management **Desirable** - Experience of managing outside events/activities - Clear and demonstrable understanding of health inequalities and the main issues affecting the local community and behaviour change models. ## Documents - [lead for making every contact count (pdf, 232.4kb)](https://www.healthjobsuk.com/documents?vdoc=10566036) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.