# Junior Operations Manager - Outpatients Transformation > NHS job listing from Job Clerk for The Royal Orthopaedic Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/junior-operations-manager-outpatients-transformation/c8c7ef45-1a64-432c-80b1-e0d8900db8ae - **Markdown:** https://www.jobclerk.com/job/junior-operations-manager-outpatients-transformation/c8c7ef45-1a64-432c-80b1-e0d8900db8ae.md ## Summary - **Status:** Archived / closed - **Employer:** The Royal Orthopaedic Hospital NHS Foundation Trust - **Location:** The Royal Orthopaedic Hospital - Main Site - **Workplace type:** onsite - **Profession:** Operations manager - **Grade:** Band 5 - **Salary:** £32,073 - £39,043 Per Annum Pro-rata if part time - **Contract type:** 6 months (Fixed term) - **Employment type:** Part time - 30 hours per week (Minimum 4 days on-site) - **Closing date:** 2026-09-23T22:59:00.000Z - **Posted:** 2026-09-15T11:10:45.566Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Birmingham/The_Royal_Orthopaedic_Hospital_NHS_Foundation_Trust/Management_Dept/Management_Dept-v8208300 - **Employer website:** https://www.roh.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Operations Team as a Junior Operations Manager for our Outpatients Transformation Programme. This would be an excellent opportunity for someone wishing to progress their career within the NHS. You will be working with a wide range of stakeholders including the Associate Director of Operations, Operational Support Managers, Administrative teams, Clinicians, the EPR Programme team and external third party stakeholders. Reporting to the Outpatients Transformation Clinical Service Support Manager(CSSM), the post holder will work to operationally support the delivery of national Outpatient targets and provide administrative support to the wider division. Good communication skills and being able to work with all levels of staff are crucial with the ability to remain calm under pressure to meet deadlines. The candidate will be pivotal in leading the continual development of an efficient, effective, and high quality patient focused service, driving operational performance. ### Main duties of the job - Support the implementation and optimisation of the Trust’s Outpatients Transformation Programme including: PIFU-first, pathways and increased PIFU uptake. Follow-up reduction initiatives aligned with national outpatient recovery priorities. New referral management systems, including redesign of triage, booking and access processes. Digital referral optimisation, including eRS improvements and integration with EPR. Review of AVT functionality to support clinic letter turnaround. - PIFU-first, pathways and increased PIFU uptake. - Follow-up reduction initiatives aligned with national outpatient recovery priorities. - New referral management systems, including redesign of triage, booking and access processes. - Digital referral optimisation, including eRS improvements and integration with EPR. - Review of AVT functionality to support clinic letter turnaround. - To provide administration support and cover to the Outpatient Transformation (CSSM) as appropriate. Organise and/or liaise with relevant stakeholders to co-ordinate and minute-take meetings and workshops, including diary coordination, agenda preparation and document circulation. Accurately record formal minutes, clearly capturing decisions, actions, risks and next steps. Maintain action logs, risks and issues registers, ensuring updates are tracked and communicated. - Organise and/or liaise with relevant stakeholders to co-ordinate and minute-take meetings and workshops, including diary coordination, agenda preparation and document circulation. - Accurately record formal minutes, clearly capturing decisions, actions, risks and next steps. - Maintain action logs, risks and issues registers, ensuring updates are tracked and communicated. - The post holder will be expected to support the wider division as directed by his/her line manager. This may include: Supporting with filling lists for appointments. Supporting PAS-related enquiries that may arise day to day. Supporting with managing short notice fill rates to improve outpatients utilisation. The post holder may be asked to support in other areas commensurate with banding and as directed by line manager. - Supporting with filling lists for appointments. - Supporting PAS-related enquiries that may arise day to day. - Supporting with managing short notice fill rates to improve outpatients utilisation. ### Detailed job description and main responsibilities ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Excellent planning & organisational skills, Ability to prioritise workload to respond to changing demand, Ability to liaise and communicate with staff, Excellent interpersonal & communication skills inc. demonstrating empathy & sensitivity to patients and relatives, Ability to promote good working liaisons (staff, patients, relatives), Extracting information / Listening Skills, Ability to handle complex enquiries - distressed & anxious patients, Ability to deal with challenging behaviour, Knowledge of IT databases and computer systems, Advanced PC skills - databases, word-processing, email, Excel Understanding of hospital IT systems, Knowledge of PAS or equivalent information system, Proven strong administration skills, Excellent telephone manner, Able to work independently, with minimum supervision, Proven ability to motivate staff and encourage team work, Ability to engage and influence staff within their area of responsibility ### Knowledge **Essential** - Thorough understanding of NHS performance targets, Knowledge of patient flow, Knowledge of project Management tools/methodologies ### Experience **Essential** - Experience of working in an administrative role within a busy environment. Information Collection, Processing & Analysis Working in an NHS/clinical environment e.g. hospital, GP surgery, CCG Improving services either clinical or administrative demonstrating sustained change. Experience of process or pathway mapping. **Desirable** - Outpatients experience ### Qualification and training **Essential** - Evidence of continuing professional development Management qualification or equivalent experience, Working knowledge across a range of work procedures including RTT. **Desirable** - Project management qualification. Awareness of National Outpatient priorities/GIRFT. ## Documents - [application info & guidance (pdf, 1.7mb)](https://www.healthjobsuk.com/documents?vdoc=10515173) - [band 5 junior ops manager jd + ps (pdf, 430.3kb)](https://www.healthjobsuk.com/documents?vdoc=10518443) - [roh recruitment guidance on artificial intelligence (ai) (pdf, 188.8kb)](https://www.healthjobsuk.com/documents?edoc=3060) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.