# IT Support Engineer

> NHS job listing from Job Clerk for Northamptonshire Healthcare NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/it-support-engineer/825fd150-5ab1-4a6b-a3d9-a0ca23b4a8fa
- **Markdown:** https://www.jobclerk.com/job/it-support-engineer/825fd150-5ab1-4a6b-a3d9-a0ca23b4a8fa.md

## Summary

- **Status:** Live
- **Employer:** Northamptonshire Healthcare NHS Foundation Trust
- **Location:** Trust Headquarters, St Mary's Hospital
- **Workplace type:** onsite
- **Profession:** IT support officer
- **Grade:** Band 5
- **Salary:** £32,073 - £39,043 pa pro rata
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-10-29T23:59:00.000Z
- **Posted:** 2026-10-20T18:00:58.340Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Northamptonshire/Kettering/Northamptonshire_Healthcare_NHS_Foundation_Trust/IT_Support_Engineer/IT_Support_Engineer-v8382373
- **Application URL:** https://apps.trac.jobs/job-advert/8382373?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.nhft.nhs.uk

## Job Content

### Job overview

The IT Support Engineer provides day-to-day technical support for clients and users of computer networks, including infrastructure, file servers, desktop support, client devices and office software. The post holder will be a skilled and experienced member of the information technology function, able to analyse, diagnose and resolve incidents and service requests with appropriate technical support. The role supports the delivery of safe, effective and responsive services by ensuring IT systems and end-user devices are maintained, supported and available to staff across the Trust.

Working within Digital Technology Services, the post holder will support business-as-usual activity and projects across the Trust, working closely with colleagues across the department, relevant key staff, senior managers, leaders, clients and end users to maintain technical and professional standards and resolve IT issues effectively.

The post holder will work flexibly to meet the needs of a 24/7 workforce and may occasionally be required to work outside core office hours of 08:00–18:00.

### Main duties of the job

- Provide day-to-day support for clients and users of computer networks, including infrastructure, file servers, desktop support, client devices and office software.
- Analyse, diagnose and resolve complex incidents and service requests that cannot be resolved at first point of contact, ensuring efficient and cost-effective solutions with minimal disruption to users.
- Manage allocated support calls and workloads through the Service Desk system, ensuring progress is monitored and service levels are supported.
- Provide advice and support to end users and clients on the appropriate use of IT to support operational tasks.
- Support team members, the line manager and the department with business-as-usual work and projects, including evaluation, implementation and review.
- Liaise and negotiate with appropriate groups to resolve technical issues and problems.
- Assist with local and wide area network management, including wired and wireless solutions.
- Support the development and maintenance of standards in information management and technology security.

### Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Assessment against Application Form

**Essential**

- Meets essential criteria against knowledge and experience
- Meets essential criteria against behaviours and values
- Meets essential criteria against skills and abilities

**Desirable**

- Meets desirable criteria against knowledge and experience
- Meets desirable criteria against skills and abilities
- Meets desirable criteria against behaviours and values

## Documents

- [job description (pdf, 432.4kb)](https://www.healthjobsuk.com/documents?vdoc=10711339)
- [your guide to nhft (pdf, 1.3mb)](https://www.healthjobsuk.com/documents?edoc=3047)

## Agent Notes

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- Use the canonical HTML URL for user-facing references.
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