# IT Service Desk Technician > NHS job listing from Job Clerk for Bolton NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/it-service-desk-technician/a847e3d1-d689-40a8-b6b1-eec5fff75434 - **Markdown:** https://www.jobclerk.com/job/it-service-desk-technician/a847e3d1-d689-40a8-b6b1-eec5fff75434.md ## Summary - **Status:** Live - **Employer:** Bolton NHS Foundation Trust - **Town:** Bolton - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Secondment: 13 months - **Employment type:** Full time - 37.5 hours per week (8am to 4pm, 9am- 5pm. 10am to 6pm) - **Closing date:** 2026-07-20T23:59:00.000Z - **Posted:** 2026-07-06T11:00:55.234Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lancashire/Bolton/Bolton_NHS_Foundation_Trust/IT_Service_Desk_Technician/IT_Service_Desk_Technician-v8041480 - **Application URL:** https://apps.trac.jobs/job-advert/8041480?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.boltonft.nhs.uk ## Job Content ### Job overview IT Service Desk Technician - Band 3 Please note: This role is not eligible for sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position. An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton Hospital  issues and queries, providing excellent customer services and first time fixes. ### Main duties of the job This is an  customer care focused role and a great opportunity to start your career. Within this role you be: - Customer focused service - Problem solving and fault diagnosis - Supporting users on the front line providing first time fixes ### Detailed job description and main responsibilities For detailed job description and main responsibilities please see attached job description and person specification for any other information please see below contact details. ## Job Details IT Service Desk Technician - Band 3 Please note: This role is not eligible for sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position. An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton Hospital issues and queries, providing excellent customer services and first time fixes. ## Job Description This is an customer care focused role and a great opportunity to start your career. Within this role you be: Customer focused service Problem solving and fault diagnosis Supporting users on the front line providing first time fixes ## Responsibilities For detailed job description and main responsibilities please see attached job description and person specification for any other information please see below contact details. ## Person Specification ### Other **Essential** - Flexibility of working hours - Well motivated - Able to work on own initiative. ### Skills **Essential** - Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management. - Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate - Good interpersonal and communication skills (written, verbal, electronic). - Must have good attention to detail. - Have a customer oriented approach. - Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively - Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns - Good organisational skills - Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures **Desirable** - Ability to communicate complex information to all levels of staff. - Proven track record of working as part of a team. ### Knowledge **Essential** - Good knowledge of the MS Office Suite of products. - Broad understanding of IT Technologies **Desirable** - Knowledge of current NHS Information Technology issues, standards and procedures. ### Experience **Essential** - Experience of working within an office environment. - Proven experience of working in a customer focused environment. - Good knowledge of the MS Office Suite of products **Desirable** - Experience in delivering IT facilities - Experience of working within service desk environment - Experience of call management using a call logging system, providing excellent user experience and managing expectations. - Experience of working within the NHS - Ability to provide an effective desktop support service. - Good knowledge of Windows Desktop platforms such as Windows 7 and 10 ### Qualifications **Essential** - A Level / Diploma Level 3 - Demonstrate commitment to ongoing personal development - Good standard of basic education **Desirable** - HND Computer Studies or equivalent - ITIL Foundation Qualification - or 1st Line Support Experience ## Documents - [open letter (pdf, 235.7kb)](https://www.healthjobsuk.com/documents?edoc=2681) - [applicants with a disability (pdf, 207.9kb)](https://www.healthjobsuk.com/documents?edoc=1983) - [it service desk technician ps (pdf, 40.7kb)](https://www.healthjobsuk.com/documents?vdoc=10330032) - [it service desk technician jd (pdf, 288.4kb)](https://www.healthjobsuk.com/documents?vdoc=10330031) - [welcome to bolton nhs foundation trust (pdf, 774.6kb)](https://www.healthjobsuk.com/documents?edoc=3041) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.