# IT Service desk Operator > NHS job listing from Job Clerk for University Hospital Southampton NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/it-service-desk-operator/5f4aa9a3-5dae-479d-a884-93b81d59afca - **Markdown:** https://www.jobclerk.com/job/it-service-desk-operator/5f4aa9a3-5dae-479d-a884-93b81d59afca.md ## Summary - **Status:** Live - **Employer:** University Hospital Southampton NHS Foundation Trust - **Location:** Southampton General Hospital - **Workplace type:** onsite - **Profession:** Operator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per annum - Pro rata - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week - **Closing date:** 2026-11-25T23:59:00.000Z - **Posted:** 2026-11-11T15:50:33.761Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8432089 - **Application URL:** https://apps.trac.jobs/job-advert/8432089?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhs.nhs.uk ## Job Content ### Job overview University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Job Title: IT Service Desk Operator Contract Type: Permanent UHS will not be able to provide visa Sponsorship for this vacancy. Applicants should therefore ensure that they have sufficient right to work in the UK without requiring sponsorship for this role. Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. ### Main duties of the job This is an exciting opportunity to join our team as an IT Service Desk operator. You will be the face of UHS Digital - the first point of call for our staff to answer questions, solve problems, and signpost to further help. You will be answering the phones, assisting with walk-ins and responding to tickets by email and the service desk portal. This is a great opportunity for someone that understands customer service who wants to develop their IT skills and knowledge - this is a team that has historically fed into a range of other teams within UHS Digital. The successful candidate will support the Trust by ensuring all staff have the best possible digital experience. ### Detailed job description and main responsibilities Providing 1st line support to all staff across the organisation Logging all incidents on IT Service Desk call logging software Updating incidents and end users on the incident progress and escalating where necessary to 2nd line support Processing relevant 1st Level support activities Regular audit of system users, processing all leavers as per UHS policy and procedures. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Qualifications, knowledge and experience **Essential** - A good education including English Language and Mathematics preferably GSCE C grade or above or equivalent (functional skills level 2) or equivalent experience - Experience within a busy customer support, or helpdesk environment where interruptions are commonplace - Experience following standard procedures, seeking advice and escalating issues where appropriate - Good customer facing skills / telephone / communication skills - A structured and proven ability to work to deadlines, prioritise and multi-task - Enthusiasm to learn new systems with the aim of providing guidance to customers **Desirable** - Experience providing support for IT systems with an ability to learn and assimilate information quickly. - Experience in providing guidance on digital systems or training queries - Experience in the NHS ## Documents - [job description and personal specification (docx, 141.9kb)](https://www.healthjobsuk.com/documents?vdoc=10766954) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.