# IT Service Desk Manager

> NHS job listing from Job Clerk for Whittington Health NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/it-service-desk-manager/622a9fbf-0a62-442e-9462-e8be3f76dda6
- **Markdown:** https://www.jobclerk.com/job/it-service-desk-manager/622a9fbf-0a62-442e-9462-e8be3f76dda6.md

## Summary

- **Status:** Live
- **Employer:** Whittington Health NHS Trust
- **Location:** The Whittington Hospital
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Grade:** Band 8
- **Salary:** £66,274 - £73,496 Per Annum Including HCAS
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-11-04T23:59:00.000Z
- **Posted:** 2026-10-21T13:30:30.037Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Whittington_Health_NHS_Trust/Technical_Services/Technical_Services-v8359376
- **Application URL:** https://apps.trac.jobs/job-advert/8359376?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.whittington.nhs.uk

## Job Content

### Job overview

We are looking for an experienced IT Service Desk Manager to join our team. The key responsibility for this role is to provide high profile leadership and management for the engineers and support staff in the team, and to lead on the recruitment, appraisal and development of the staff. You will also be expected to manage the performance of the service desk, continuously reviewing service quality, with a strong focus on customer satisfaction, while ensuring the delivery of a first-class IT support service to the Trust.

### Main duties of the job

The key responsibility for this role is to provide high profile leadership and management for the engineers and support staff in the team, and to lead on the recruitment, appraisal and development of the staff. You will also be expected to manage the performance of the service desk, continuously reviewing service quality, with a strong focus on customer satisfaction, while ensuring the delivery of a first-class IT support service to the Trust.

### Detailed job description and main responsibilities

Provide high profile leadership and management to the engineers and support staff in the IT Service Desk team. Deliver a first-class IT support service for the Trust, with high levels of technology capability and availability. Plan services contributing to the Trust’s Information Management and Technology Strategy. Deliver resolution to complex IT issues and problems. Effective management and co-ordination of issues and incidents . Collaboration with colleagues within IM&T team and beyond in delivery of a quality service. Recruitment, development and retention of service desk staff.

### Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

## Person Specification

### NHS experience

**Essential**

- Experience working in the NHS

### Technical knowledge and experience

**Essential**

- Technical knowledge and experience

### IT Service desk management experience

**Essential**

- Team management experience

**Desirable**

- IT Service desk management experience

### Ability to deal with key stakeholders and suppliers

**Essential**

- Ability to deal with key stakeholders and suppliers

## Documents

- [whittington employment promise (pdf, 22.4kb)](https://www.healthjobsuk.com/documents?ddoc=839)
- [whittington probationary policy (pdf, 298.0kb)](https://www.healthjobsuk.com/documents?edoc=621)
- [it service desk manager person spec (pdf, 260.9kb)](https://www.healthjobsuk.com/documents?vdoc=10685774)
- [job description & person specification (doc, 450.5kb)](https://www.healthjobsuk.com/documents?vdoc=10713896)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.