# IT Service Delivery Manager

> NHS job listing from Job Clerk for Bradford Teaching Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/it-service-delivery-manager/3120f9a5-5f01-4d8e-a3af-c57157f22d10
- **Markdown:** https://www.jobclerk.com/job/it-service-delivery-manager/3120f9a5-5f01-4d8e-a3af-c57157f22d10.md

## Summary

- **Status:** Live
- **Employer:** Bradford Teaching Hospitals NHS Foundation Trust
- **Location:** Bradford Royal Infirmary
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Grade:** Band 8
- **Salary:** £57,528 - £64,750 per annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-08-27T22:59:00.000Z
- **Posted:** 2026-08-13T08:00:33.857Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/West_Yorkshire/Bradford/Bradford_Teaching_Hospitals_NHS_Foundation_Trust/IT/IT-v8219318
- **Application URL:** https://apps.trac.jobs/job-advert/8219318?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.bradfordhospitals.nhs.uk

## Job Content

### Job overview

Closing Date: 27.08.26 (this may change dependent on response).

Shortlisting to take place following closing date commencing 28.08.26

Interview expected to take place in the week commencing 07.09.26

Bradford Teaching Hospitals NHS Foundation Trust is looking for an experienced, inclusive and service-driven IT Service Delivery Manager to lead the delivery of high-quality IT support across Bradford Royal Infirmary and community sites. This is a pivotal leadership role at the heart of Digital, Data and Technology, ensuring colleagues have the tools, access and support they need to deliver excellent care.

### Main duties of the job

You will provide strategic and operational leadership for IT Service Delivery, overseeing the Service Desk and frontline support teams, alongside key disciplines including incident, problem, change and asset management. With responsibility for services supporting around 6,500 staff, approximately 7,500 end-user devices and more than 60,000 support tickets each year, you will have the opportunity to make a visible and meaningful impact across the Trust.

### Detailed job description and main responsibilities

- Provide strategic and operational leadership for the delivery of high-quality, customer-focused IT Support Services, ensuring service levels are met and continuously improved.
- Define, negotiate, and monitor IT service provision with Trust Operational Managers, ensuring alignment to clinical, operational, and digital strategies.
- Lead and performance manage the IT Support and Service Desk functions ensuring responsive, efficient, and user-focused delivery of 1st and 2nd line services.
- Oversee the lifecycle of user access and system account provisioning, including integration with clinical systems such as Oracle EPR, SystmOne, ICE, and ESR, ensuring compliance with governance and audit requirements.
- Manage delegated budgets related to IT equipment and telephony including the mobile phone estate, billing, and hardware lifecycle. Ensure efficient and fair usage aligned with financial controls.
- Develop, implement, and maintain policies, standard operating procedures (SOPs), and guidelines that govern IT support functions, ensuring alignment with broader digital governance, data protection, and cybersecurity frameworks.
- Act as a senior workstream lead in large-scale IT implementations and transformation programmes, responsible for delivering hardware rollouts, software upgrades, and end-user enablement across complex and multi-site environments.
- Please see full Job Description and Person Specification for full details.

## Person Specification

### Skills

**Essential**

- Strong leadership, organisational, and team development skills
- Advanced analytical and problem-solving abilities, including root cause analysis and service performance evaluation
- Skilled in engaging and influencing stakeholders, including clinicians and executive leaders
- Strong verbal and written communication skills, capable of conveying technical issues to non-specialists
- Ability to develop, deliver, and monitor KPIs, SLAs, and service reports aligned to ITIL best practice
- Ability to design, implement, and monitor standard operating procedures and service documentation
- Ability to mentor and develop staff, ensuring inclusive, compassionate leadership

### Knowledge

**Essential**

- In-depth knowledge of ITIL-aligned service management and digital operations
- Expert knowledge of NHS clinical systems (e.g. Oracle EPR, SystmOne, ICE) and end-user devices
- Knowedge of NHS digital standards such as DTAC, What Good Looks Like (WGLL), and ICS digital objectives
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
- Understanding of Information Governance and Confidentiality.
- Understanding of NHS Data Security and Protection Toolkit, NIS-D, and other IG/cybersecurity frameworks

### Experience

**Essential**

- Significant experience in leading IT Operations across a large, complex healthcare organisation
- Experience in service transition from project delivery to business-as-usual (BAU), including early life support
- Experience in managing and improving ITSM tools, metrics, and dashboards (e.g. Halo, Remedy
- Experience in managing budgets and procurement related to hardware, mobile telephony, and support infrastructure
- Expert level knowledge of ITIL, including Change, Transition, Asset and Incident Management

### Qualifications

**Essential**

- Degree in IT or relevant subject, or equivalent experience
- ITIL Intermidiate Certificates in Transition, Service Operations and Continual Service Improvement
- Prince 2 Practitioner

**Desirable**

- Cybersecurity or information governance training (e.g. CISMP, ISO 27001 awareness
- Six Sigma

## Documents

- [useful links (pdf, 110.3kb)](https://www.healthjobsuk.com/documents?edoc=2589)
- [candidate pack (pdf, 22.5mb)](https://www.healthjobsuk.com/documents?edoc=2803)
- [people strategy (pdf, 640.9kb)](https://www.healthjobsuk.com/documents?edoc=2592)
- [it service manager jd (pdf, 280.4kb)](https://www.healthjobsuk.com/documents?vdoc=10528207)
- [it service manager ps (pdf, 344.4kb)](https://www.healthjobsuk.com/documents?vdoc=10528208)
- [voluntary living wage guidance (pdf, 65.5kb)](https://www.healthjobsuk.com/documents?edoc=2595)
- [guidance for applicants including values (pdf, 246.8kb)](https://www.healthjobsuk.com/documents?edoc=2591)
- [policy statement on recruitment of ex-offenders (pdf, 94.2kb)](https://www.healthjobsuk.com/documents?edoc=2593)
- [code of practice for disclosure and barring service (pdf, 54.9kb)](https://www.healthjobsuk.com/documents?edoc=2590)
- [policy statement on the secure handling off disclosure information (pdf, 67.7kb)](https://www.healthjobsuk.com/documents?edoc=2594)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.