# Involvement and Engagement Facilitator > NHS job listing from Job Clerk for Camden and Islington NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/involvement-and-engagement-facilitator/44f09b63-a940-4f41-bcdc-c7bf69012b94 - **Markdown:** https://www.jobclerk.com/job/involvement-and-engagement-facilitator/44f09b63-a940-4f41-bcdc-c7bf69012b94.md ## Summary - **Status:** Live - **Employer:** Camden and Islington NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Healthcare support worker - **Grade:** Band 5 - **Salary:** £38,488 - £46,852 Per annum including Inner London HCAS - **Contract type:** Secondment: 6 months - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-19T23:59:00.000Z - **Posted:** 2026-06-23T10:31:14.842Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Camden/North_London_NHS_Foundation_Trust/Service_UserCarer_Involvement_Engagement/Service_UserCarer_Involvement_Engagement-v7934366 - **Application URL:** https://apps.trac.jobs/job-advert/7934366?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.northlondonmentalhealth.nhs.uk ## Job Content ### Job overview The Service User and Carer Involvement and Engagement team provides strategic direction and support to ensure our patients/service users, those with lived experience of mental health and carers are regularly engaged with and involved in the planning, delivery, reviewing or restructuring of services to help deliver service improvements. We are working towards a shift in culture that fully recognises the importance of service user/carer participation and co-production, using a planned, strategic, and sustainable approach. We are recruiting for someone on a secondment basis for 6 months. ### Main duties of the job The role will include: - Facilitating and supporting service user and carer involvement and engagement initiatives and workstreams - Provide administrative support to the team - Coordinate efforts to obtain meaningful feedback from service users and carers and share actions taken - Support governance of patient/service user and carer involvement, engagement and experience. This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties. ### Detailed job description and main responsibilities - To act as the primary point of contact for engagement team, for patients/service users and carers who are involved with the Trust, or who would like to get involved. - Support the team to identify and collaborate with key organisational and local stakeholders to influence, grow and co-produce involvement and engagement opportunities. - To be responsible for engagement and involvement communications and promotion. Ensuring that information and opportunities are shared as appropriate with a wide range of stakeholders, reaching a diverse audience, to support our widening participation work. - To act as a resource to staff regarding all aspects of patient/service user and carer engagement and involvement. - To provide specialist knowledge on involvement and engagement to colleagues. Supporting them to embrace co-production and helping them to overcome barriers to involvement and new ways of working. - Use tact and sensitivity with patients/service users and carers who may share information about previous experiences, care, health conditions or protected characteristics. Or who may raise safeguarding concerns with the team. - Maintain the Trusts intranet and website to ensure it has relevant, useful and up to date information on engagement for patients/service users, carers and staff. This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties. ## Job Details The Service User and Carer Involvement and Engagement team provides strategic direction and support to ensure our patients/service users, those with lived experience of mental health and carers are regularly engaged with and involved in the planning, delivery, reviewing or restructuring of services to help deliver service improvements. We are working towards a shift in culture that fully recognises the importance of service user/carer participation and co-production, using a planned, strategic, and sustainable approach. We are recruiting for someone on a secondment basis for 6 months. ## Job Description The role will include: Facilitating and supporting service user and carer involvement and engagement initiatives and workstreams Provide administrative support to the team Coordinate efforts to obtain meaningful feedback from service users and carers and share actions taken Support governance of patient/service user and carer involvement, engagement and experience. This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties. ## Responsibilities To act as the primary point of contact for engagement team, for patients/service users and carers who are involved with the Trust, or who would like to get involved. Support the team to identify and collaborate with key organisational and local stakeholders to influence, grow and co-produce involvement and engagement opportunities. To be responsible for engagement and involvement communications and promotion. Ensuring that information and opportunities are shared as appropriate with a wide range of stakeholders, reaching a diverse audience, to support our widening participation work. To act as a resource to staff regarding all aspects of patient/service user and carer engagement and involvement. To provide specialist knowledge on involvement and engagement to colleagues. Supporting them to embrace co-production and helping them to overcome barriers to involvement and new ways of working. Use tact and sensitivity with patients/service users and carers who may share information about previous experiences, care, health conditions or protected characteristics. Or who may raise safeguarding concerns with the team. Maintain the Trusts intranet and website to ensure it has relevant, useful and up to date information on engagement for patients/service users, carers and staff. This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties. ## Person Specification ### Personal Qualities **Essential** - ‘Can do’ attitude to work - Flexibility - Friendly disposition/easy to engage with - Embrace diversity and inclusion - High level of autonomy and can work on own initiative without direction. - Demonstrated commitment to a Trauma Informed Approach ### Skills & Abilities **Essential** - IT skills in Microsoft Office, including Word, PowerPoint, Excel - Use of databases - Excellent communications skills including discretion, negotiation, and persuasion with the ability to communicate sensitively and effectively. - Use of online meeting platforms such as Microsoft Teams or Zoom - Development and maintenance of project or team processes - Interpersonal skills - Influencing and negotiation skills ### Education/Qualifications, Experience & Knowledge **Essential** - Higher level of education (e.g. NVQ Level 4/BTEC/Professional Diploma or any other qualifications of equivalent standard) or equivalent relevant experience - Diploma in project management, communications, digital marketing or other similar qualification or experience - Experience of pro-active customer or patient engagement or involvement or Customer Care - Knowledge of mental health services and service user/carer engagement - Lived experience of mental health issues and treatment and/or of being a carer. - Experience of obtaining feedback from customers, including use of surveys - Provision of administrative support **Desirable** - Degree or equivalent experience - Work experience in any health or social care setting ## Documents - [nlft functional requirements form (pdf, 536.5kb)](https://www.healthjobsuk.com/documents?vdoc=10213217) - [a comprehensive guide for candidates (pdf, 544.2kb)](https://www.healthjobsuk.com/documents?edoc=2959) - [involvement and engagement facilitator (pdf, 440.4kb)](https://www.healthjobsuk.com/documents?vdoc=10213216) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.