# Integration Analyst > NHS job listing from Job Clerk for Lewisham and Greenwich NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/integration-analyst/46c83417-219d-4bb0-8774-fb2cdd52d37c - **Markdown:** https://www.jobclerk.com/job/integration-analyst/46c83417-219d-4bb0-8774-fb2cdd52d37c.md ## Summary - **Status:** Live - **Employer:** Lewisham and Greenwich NHS Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 7 - **Salary:** £49,387 - £56,515 per annum plus HCAS - **Contract type:** Fixed term: 12 months (Short term contract ending 30 June 2027) - **Employment type:** Full time, Flexible working, 37.5 hours per week - **Closing date:** 2026-06-15T23:59:00.000Z - **Posted:** 2026-06-05T12:01:09.406Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Lewisham_Greenwich_NHS_Trust/EPR/EPR-v8020199 - **Application URL:** https://apps.trac.jobs/job-advert/8020199?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.lewishamandgreenwich.nhs.uk ## Job Content ### Job overview Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts. The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated. Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads. ### Main duties of the job - Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces - Development, maintenance and support of Epic Bridges Interfaces - Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans - Assisting Epic/Application teams with the resolution of errors - Triaging and addressing Service Desk Interface Analyst tickets, ensuring timely resolution within the defined SLA - Monitoring the TIE error alerts and resolving, escalating issues - Making sure that the Interface design documents are up to date with any changes, fixes performed - Managing the impact on the interfaces when Epic upgrades are conducted - Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained - Ensure compliance to agreed change processes and change control mechanisms - To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers - To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager - The post-holder would be required to participate in the on-call rota for 24/7 support ### Detailed job description and main responsibilities The duties and responsibilities listed below are representative of the role and its purpose within the service; they are not exhaustive, and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post. Job Summary Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts. The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated. Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads. Key Relationships Internal (both Trusts) - ITCS Technology Team - Network Teams - Server Teams - Clinical Teams External - Epic TS - System Suppliers - NHS England - SEL ICS - OneLondon Duties and Responsibilities Main Duties - Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces - Development, maintenance and support of Epic Bridges Interfaces - Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans - Assisting Epic/Application teams with the resolution of errors - Triaging and addressing Service Desk Interface Analyst tickets, ensuring timely resolution within the defined SLA - Monitoring the TIE error alerts and resolving, escalating issues - Making sure that the Interface design documents are up to date with any changes, fixes performed - Managing the impact on the interfaces when Epic upgrades are conducted - Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained - Ensure compliance to agreed change processes and change control mechanisms - To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers - To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager - The post-holder would be required to participate in the on-call rota for 24/7 support Communication and working relationships - Working closely with Epic work stream leads, controlling the interface delivery life cycle - Working closely with the system suppliers, making sure any interface issues are addressed in timely manner - Escalating any serious issues to Senior Integration Analysts, Integration Manager and/or the Senior Leadership Team through appropriate channels - Working with local Network, Server teams, and Data Centre support to address any server, network issues and making sure the Integration platform is behaving as expected - To establish good working relationships at all levels with Trust staff and other departments within ICTS - Ability to communicate to Clinical users the complex technical issues in a way non-technical colleagues would understand - Develop and maintain effective networks and relationships with internal and external contacts - Report Interface work progress on a weekly basis Analysis and judgement - Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level; - Investigate end users’ preferences and populate databases as part of the configuration process; Planning - Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines; - Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) and/or the clinical systems team to discuss integration requirements and workflows and/or areas of concern and/or take notes of any action points; - Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met; - Meet regularly with the Senior Integration Analysts and/or Integration Manager to negotiate with, review and prioritise the scope of the integration in accordance with team’s plans; - Plan the design and delivery of complex interfaces Information Management - Ensure that all generated documentation is fit for purpose, accepted and retained in line with the Team documentation best practices - Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/templates; - Contribute to knowledge base articles Management - Work in a complex and unstructured multi-disciplinary environment; be able to act with minimum guidelines. Be an expert in the application area; - Delivers specialist demonstrations to staff. - Responsible for the writing of test scripts and delivery of the test functions within the Integration team Management of own personal development - Ensure that knowledge is retained for all aspects of the Epic Bridges platform and maintaining up to date qualifications and experience on the Epic Bridges platform. Level of supervision - Work in a complex and unstructured multi-disciplinary environment - Be able to act with minimum guidelines and set standards for others - Direct reporting on progress to managers and leaders within the IT Clinical services team. Physical Skills - Advanced keyboard skills are required, with the additional ability to operate and interact with a number of complex systems at the same time - Ability to lift and carry IT equipment on occasional basis ## Job Details Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts. The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated. Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads. ## Job Description Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces Development, maintenance and support of Epic Bridges Interfaces Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans Assisting Epic/Application teams with the resolution of errors Triaging and addressing Service Desk Interface Analyst tickets, ensuring timely resolution within the defined SLA Monitoring the TIE error alerts and resolving, escalating issues Making sure that the Interface design documents are up to date with any changes, fixes performed Managing the impact on the interfaces when Epic upgrades are conducted Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained Ensure compliance to agreed change processes and change control mechanisms To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager The post-holder would be required to participate in the on-call rota for 24/7 support ## Responsibilities The duties and responsibilities listed below are representative of the role and its purpose within the service; they are not exhaustive, and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post. Job Summary Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts. The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated. Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads. Key Relationships Internal (both Trusts) ITCS Technology Team Network Teams Server Teams Clinical Teams External Epic TS System Suppliers NHS England SEL ICS OneLondon Duties and Responsibilities Main Duties Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces Development, maintenance and support of Epic Bridges Interfaces Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans Assisting Epic/Application teams with the resolution of errors Triaging and addressing Service Desk Interface Analyst tickets, ensuring timely resolution within the defined SLA Monitoring the TIE error alerts and resolving, escalating issues Making sure that the Interface design documents are up to date with any changes, fixes performed Managing the impact on the interfaces when Epic upgrades are conducted Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained Ensure compliance to agreed change processes and change control mechanisms To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager The post-holder would be required to participate in the on-call rota for 24/7 support Communication and working relationships Working closely with Epic work stream leads, controlling the interface delivery life cycle Working closely with the system suppliers, making sure any interface issues are addressed in timely manner Escalating any serious issues to Senior Integration Analysts, Integration Manager and/or the Senior Leadership Team through appropriate channels Working with local Network, Server teams, and Data Centre support to address any server, network issues and making sure the Integration platform is behaving as expected To establish good working relationships at all levels with Trust staff and other departments within ICTS Ability to communicate to Clinical users the complex technical issues in a way non-technical colleagues would understand Develop and maintain effective networks and relationships with internal and external contacts Report Interface work progress on a weekly basis Analysis and judgement Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level; Investigate end users’ preferences and populate databases as part of the configuration process; Planning Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines; Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) and/or the clinical systems team to discuss integration requirements and workflows and/or areas of concern and/or take notes of any action points; Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met; Meet regularly with the Senior Integration Analysts and/or Integration Manager to negotiate with, review and prioritise the scope of the integration in accordance with team’s plans; Plan the design and delivery of complex interfaces Information Management Ensure that all generated documentation is fit for purpose, accepted and retained in line with the Team documentation best practices Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/templates; Contribute to knowledge base articles Management Work in a complex and unstructured multi-disciplinary environment; be able to act with minimum guidelines. Be an expert in the application area; Delivers specialist demonstrations to staff. Responsible for the writing of test scripts and delivery of the test functions within the Integration team Management of own personal development Ensure that knowledge is retained for all aspects of the Epic Bridges platform and maintaining up to date qualifications and experience on the Epic Bridges platform. Level of supervision Work in a complex and unstructured multi-disciplinary environment Be able to act with minimum guidelines and set standards for others Direct reporting on progress to managers and leaders within the IT Clinical services team. Physical Skills Advanced keyboard skills are required, with the additional ability to operate and interact with a number of complex systems at the same time Ability to lift and carry IT equipment on occasional basis ## Person Specification ### Certification **Desirable** - InterSystems HealthConnect - Epic Bridges ### Previous experience **Essential** - Significant experience of working in HealthCare environment - Significant demonstrable software, Interfaces development experience - Significant demonstrable experience in HL7 messaging - Experience developing, managing and supporting InterSystems HealthConnect Interfaces - Significant demonstrable experience of working with Integration engines **Desirable** - Experience of working within a project environment - Experience of working with clinicians and securing their engagement - Experience in the NHS - Epic Bridges experience ### Physical requirements **Essential** - Advanced keyboard skills are required, with the additional ability to operate and interact with a number of complex systems at the same time ### Additional Information **Essential** - Willing to work flexible hours when required ### Skills/Knowledge/Ability **Essential** - HL7 Interface development skills using technologies like .Net, Java, ObjectScript etc. - Expertise in problem solving, able to analyse and interpret highly complex IT problems using own initiative and ability to support others to develop this skill. - Expert knowledge of at least one mainstream programming language Basic Project management knowledge - Excellent written and verbal communication skills – can explain complex requirements in a clear and concise manner, coupled with the ability to explain complex technical issues in a way that non-technical people may understand. - Evidence of working sensitively but effectively with professional staff in a diverse environment. - Ability to make clear rational decisions, exercising independent judgement in a profession and competent manner - Well organised with a professional approach Advanced independent judgement - Excellent presentation skills, including the ability to effectively present to senior staff and external professional bodies. - Able to prioritise workloads and resource them in response to changing demands and requirements - Ability to manage multiple streams of work simultaneously - Ability to plan ahead, prioritise and manage change in a formally controlled yet, pragmatic fashion. Knowledge of IG / Data Protection standards in relation to working with health data **Desirable** - Knowledge of the key issues around system implementation - SQL/RDBMS knowledge - In depth specialist knowledge of NHS Information Technology procedures and expertise in NHS ICT system management ### Qualifications/ Education **Essential** - Master’s Degree or Equivalent experience ## Documents - [working at lgt (pdf, 4.2mb)](https://www.healthjobsuk.com/documents?edoc=2533) - [integration analyst (pdf, 393.3kb)](https://www.healthjobsuk.com/documents?vdoc=10306659) - [candidates guidance on applying (pdf, 175.2kb)](https://www.healthjobsuk.com/documents?edoc=2964) - [candidate guidance on the use of ai (pdf, 3.8mb)](https://www.healthjobsuk.com/documents?edoc=2978) - [visa and certificate of sponsorship information for applicants (pdf, 3.8mb)](https://www.healthjobsuk.com/documents?edoc=2936) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.