# Integrated Help Desk Operative / Receptionist - Facilities Help Desk > NHS job listing from Job Clerk for NHS Greater Glasgow and Clyde. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/integrated-help-desk-operative-receptionist-facilities-help-desk/0c589aa0-fbad-49d2-8686-26ee156d196e - **Markdown:** https://www.jobclerk.com/job/integrated-help-desk-operative-receptionist-facilities-help-desk/0c589aa0-fbad-49d2-8686-26ee156d196e.md ## Summary - **Status:** Live - **Employer:** NHS Greater Glasgow and Clyde - **Town:** Glasgow - **Region:** West of Scotland - **Country:** Scotland - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £26,696 - £28,988 - **Contract type:** Permanent - **Employment type:** Part time - **Closing date:** 2026-06-07T23:59:00.000Z - **Posted:** 2026-05-25T09:36:53.195Z - **Source information URL:** https://apply.jobs.scot.nhs.uk/Job/JobDetail?JobId=257510 - **Application URL:** https://apply.jobs.scot.nhs.uk/DecideInternalExternal/DecideInternalExternal?JobId=257510 - **Employer website:** https://www.nhsggc.scot ## Job Content NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included. The role: The post holder will be part of NHS Greater Glasgow & Clyde’s (NHSGGC) Facilities team, working within the Queen Elizabeth University Hospital Helpdesk and administration service. The post holder will complete a variety of admin and clerical tasks and will support the facilities management team. The post holder can be asked to cover reception duties in Adult and RHC, as and when required. The post holder must have excellent communication and organisational skills, have good interpersonal skills and be able to work under pressure, including the need to frequently re-prioritise tasks. You must have a positive, can do attitude and be able to work as part of a very busy department. You must have a strong work ethic, and have the ability to fully understand that all tasks are essential and need to be carried out in a safe manner to a very high standard. You will receive any essential training required, to carry out this role during your induction. NHS Greater Glasgow & Clyde proudly pays more than the living wage and pays enhancements for working unsociable hours, has generous leave entitlements based on the hours worked, and has access to many discounts and benefits including Health and Leisure facilities. This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS). Duration, Location, and Working Pattern: - Location based in Queen Elizabeth University Hospital - Part-time position (19.20 hours per week) - Permanent Contract - Shift pattern for this post are 2 week Rota: Week 1: Mon- Fri 9am -1pm Week 2: Mon-Fri 1pm -5pm - Please note the salary is Pro Rata for part time hours. Key responsibilities: - Receive and process telephone requests for emergency Estates jobs and service requests for soft fm services such as linen requests, pest control, ad hoc portering requests, confidential waste pick up etc. ensuring passed to Manager/Supervisor. - Reporting and progressing general requests and enquiries and transcribe information from telephone based voicemail calls. - Ensuring all internal and external telephone requests or enquiries are dealt with in an efficient, effective and professional manner. - Operate and monitor the facilities/estates software system (FM First), providing customer feedback on reported defect progress on request. Tracing jobs where job numbers have been mislaid/lost. - Proficient in the use of the Health Board’s email, voicemail systems and internal and external paging system. - Dealing with requests/compliments/complaints from managers (all levels), staff, visitors, patient clinical and non-clinical staff, customers and contractors enquiries via the front desk. - Responsible for issuing ID badges for all QEUH/RHC and other units who require access to hospitals i.e. Updating electronic ID request form, diarising all appointments, checking information and inputting data, taking photographs and printing off ID badges, recording, logging and filing information and allocation of badges. Ensuring correct access level has been applied to member of staff. - Input all job request/complaints etc in call logging system ensuring job number is assigned to each call logged and assign jobs to the relevant department prioritising requests as appropriate. Ensure follow up calls for any outstanding jobs to ensure job closure. - Monitor the critical and medical gas panel alarms as part of the existing Building Management System and where appropriate initiate the specific standard operating procedure relevant to each activation. Knowledge, training, qualifications and/or experience required to do the job: - Health & Safety at Work - Customer Care programme - Excellent communication skills - Excellent knowledge of Geographic’s of hospital site - Excellent knowledge of all support services provided within site - Excellent Word Processing, Excel skills and knowledge of all electronic information systems used What we offer: We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities. As an NHS Scotland employee, you will be entitled to: - A minimum of 27 days annual leave, increasing with length of service, plus public holidays - Membership of the NHS Pension Scheme, including life insurance benefits - Salary Sacrifice Car Benefit Scheme - Development opportunities including study bursaries, e-learning and classroom-based courses - Enhanced pay for working public holidays - NHS discounts on a wide range of goods and services - Confidential employee support and assistance, including counselling and psychological therapies Interested? If you would like to find out more, we would love to hear from you. ### For an informal discussion, please contact: ### Peter Toland, 0141 354 9614 or email peter.toland2@nhs.scot The post holder must have excellent communication and organisational skills, have good interpersonal skills and be able to work under pressure, including the need to frequently re-prioritise tasks. You must have a positive, can do attitude and be able to work as part of a very busy department. You must have a strong work ethic, and have the ability to fully understand that all tasks are essential and need to be carried out in a safe manner to a very high standard. You will receive any essential training required, to carry out this role during your induction. NHS Greater Glasgow & Clyde proudly pays more than the living wage and pays enhancements for working unsociable hours, has generous leave entitlements based on the hours worked, and has access to many discounts and benefits including Health and Leisure facilities.Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates This post may close early due to the volume of response. Please submit your application form as soon as possible. AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own. - Show us the real you: Your application should reflect your skills, experience, and motivations authentically. - Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers. - Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements. Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool. NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process. NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process. For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance. NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included. The role: The post holder will be part of NHS Greater Glasgow & Clyde’s (NHSGGC) Facilities team, working within the Queen Elizabeth University Hospital Helpdesk and administration service. The post holder will complete a variety of admin and clerical tasks and will support the facilities management team. The post holder can be asked to cover reception duties in Adult and RHC, as and when required. The post holder must have excellent communication and organisational skills, have good interpersonal skills and be able to work under pressure, including the need to frequently re-prioritise tasks. You must have a positive, can do attitude and be able to work as part of a very busy department. You must have a strong work ethic, and have the ability to fully understand that all tasks are essential and need to be carried out in a safe manner to a very high standard. You will receive any essential training required, to carry out this role during your induction. NHS Greater Glasgow & Clyde proudly pays more than the living wage and pays enhancements for working unsociable hours, has generous leave entitlements based on the hours worked, and has access to many discounts and benefits including Health and Leisure facilities. This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS). Duration, Location, and Working Pattern: - Location based in Queen Elizabeth University Hospital - Part-time position (19.20 hours per week) - Permanent Contract - Shift pattern for this post are 2 week Rota: Week 1: Mon- Fri 9am -1pm Week 2: Mon-Fri 1pm -5pm - Please note the salary is Pro Rata for part time hours. Key responsibilities: - Receive and process telephone requests for emergency Estates jobs and service requests for soft fm services such as linen requests, pest control, ad hoc portering requests, confidential waste pick up etc. ensuring passed to Manager/Supervisor. - Reporting and progressing general requests and enquiries and transcribe information from telephone based voicemail calls. - Ensuring all internal and external telephone requests or enquiries are dealt with in an efficient, effective and professional manner. - Operate and monitor the facilities/estates software system (FM First), providing customer feedback on reported defect progress on request. Tracing jobs where job numbers have been mislaid/lost. - Proficient in the use of the Health Board’s email, voicemail systems and internal and external paging system. - Dealing with requests/compliments/complaints from managers (all levels), staff, visitors, patient clinical and non-clinical staff, customers and contractors enquiries via the front desk. - Responsible for issuing ID badges for all QEUH/RHC and other units who require access to hospitals i.e. Updating electronic ID request form, diarising all appointments, checking information and inputting data, taking photographs and printing off ID badges, recording, logging and filing information and allocation of badges. Ensuring correct access level has been applied to member of staff. - Input all job request/complaints etc in call logging system ensuring job number is assigned to each call logged and assign jobs to the relevant department prioritising requests as appropriate. Ensure follow up calls for any outstanding jobs to ensure job closure. - Monitor the critical and medical gas panel alarms as part of the existing Building Management System and where appropriate initiate the specific standard operating procedure relevant to each activation. Knowledge, training, qualifications and/or experience required to do the job: - Health & Safety at Work - Customer Care programme - Excellent communication skills - Excellent knowledge of Geographic’s of hospital site - Excellent knowledge of all support services provided within site - Excellent Word Processing, Excel skills and knowledge of all electronic information systems used What we offer: We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities. As an NHS Scotland employee, you will be entitled to: - A minimum of 27 days annual leave, increasing with length of service, plus public holidays - Membership of the NHS Pension Scheme, including life insurance benefits - Salary Sacrifice Car Benefit Scheme - Development opportunities including study bursaries, e-learning and classroom-based courses - Enhanced pay for working public holidays - NHS discounts on a wide range of goods and services - Confidential employee support and assistance, including counselling and psychological therapies Interested? If you would like to find out more, we would love to hear from you. ### For an informal discussion, please contact: ### Peter Toland, 0141 354 9614 or email peter.toland2@nhs.scot The post holder must have excellent communication and organisational skills, have good interpersonal skills and be able to work under pressure, including the need to frequently re-prioritise tasks. You must have a positive, can do attitude and be able to work as part of a very busy department. You must have a strong work ethic, and have the ability to fully understand that all tasks are essential and need to be carried out in a safe manner to a very high standard. You will receive any essential training required, to carry out this role during your induction. NHS Greater Glasgow & Clyde proudly pays more than the living wage and pays enhancements for working unsociable hours, has generous leave entitlements based on the hours worked, and has access to many discounts and benefits including Health and Leisure facilities.Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates This post may close early due to the volume of response. Please submit your application form as soon as possible. AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own. - Show us the real you: Your application should reflect your skills, experience, and motivations authentically. - Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers. - Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements. Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool. NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process. NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process. For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance. ## Job Details NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included. The role: The post holder will be part of NHS Greater Glasgow & Clyde’s (NHSGGC) Facilities team, working within the Queen Elizabeth University Hospital Helpdesk and administration service. The post holder will complete a variety of admin and clerical tasks and will support the facilities management team. The post holder can be asked to cover reception duties in Adult and RHC, as and when required. The post holder must have excellent communication and organisational skills, have good interpersonal skills and be able to work under pressure, including the need to frequently re-prioritise tasks. You must have a positive, can do attitude and be able to work as part of a very busy department. You must have a strong work ethic, and have the ability to fully understand that all tasks are essential and need to be carried out in a safe manner to a very high standard. You will receive any essential training required, to carry out this role during your induction. NHS Greater Glasgow & Clyde proudly pays more than the living wage and pays enhancements for working unsociable hours, has generous leave entitlements based on the hours worked, and has access to many discounts and benefits including Health and Leisure facilities. This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS). Duration, Location, and Working Pattern: Week 1: Mon- Fri 9am -1pm Week 2: Mon-Fri 1pm -5pm Key responsibilities: Knowledge, training, qualifications and/or experience required to do the job: What we offer: We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities. As an NHS Scotland employee, you will be entitled to: Interested? If you would like to find out more, we would love to hear from you. For an informal discussion, please contact: Peter Toland, 0141 354 9614 or email peter.toland2@nhs.scot The post holder must have excellent communication and organisational skills, have good interpersonal skills and be able to work under pressure, including the need to frequently re-prioritise tasks. You must have a positive, can do attitude and be able to work as part of a very busy department. You must have a strong work ethic, and have the ability to fully understand that all tasks are essential and need to be carried out in a safe manner to a very high standard. You will receive any essential training required, to carry out this role during your induction. NHS Greater Glasgow & Clyde proudly pays more than the living wage and pays enhancements for working unsociable hours, has generous leave entitlements based on the hours worked, and has access to many discounts and benefits including Health and Leisure facilities.Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates This post may close early due to the volume of response. Please submit your application form as soon as possible. AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own. Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool. NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process. NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process. For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance. ## Documents - [GGC 247111 Job Description (DOC, KB)](https://apply.jobs.scot.nhs.uk/Job/GetJobAdvertDocument?Id=1135042&JobId=257510) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.