# Integrated Discharge Case Manager > NHS job listing from Job Clerk for North Bristol NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/integrated-discharge-case-manager/07da0a70-431c-4aa1-8331-761b9e5f911b - **Markdown:** https://www.jobclerk.com/job/integrated-discharge-case-manager/07da0a70-431c-4aa1-8331-761b9e5f911b.md ## Summary - **Status:** Live - **Employer:** North Bristol NHS Trust - **Town:** Bristol - **Region:** South West - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 6 - **Salary:** £39,959 - £48,117 per annum, pro rata for part time roles - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week - **Closing date:** 2026-06-25T23:59:00.000Z - **Posted:** 2026-06-11T12:42:41.875Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/North_Bristol_NHS_Trust/Discharge_Services/Discharge_Services-v8044740 - **Application URL:** https://apps.trac.jobs/job-advert/8044740?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nbt.nhs.uk ## Job Content ### Job overview Join the Integrated Discharge Service (IDS) at North Bristol NHS Trust and play a key clinical leadership role in supporting safe, timely and person‑centred discharges for patients with complex needs. As a Band 6 Case Manager, you will use your professional expertise to guide multidisciplinary teams, support complex decision-making and ensure patients leave hospital safely, in the right way and at the right time. You will be a registered health or social care professional bringing strong assessment skills, sound clinical judgement and a passion for improving patient experience. You’ll work closely with ward teams, the Transfer of Care Hub and partners across BNSSG, offering expert advice on discharge processes and supporting colleagues through real‑time coaching, supervision and leadership. If you thrive in a fast‑paced environment, enjoy solving complex challenges and want to make a meaningful impact for patients with multifaceted needs, this senior role offers both autonomy and development within a supportive team. ### Main duties of the job In this role, you will: - Lead and influence high‑quality board rounds, providing expert clinical guidance, coaching ward teams and driving timely discharge decision‑making. - Coordinate and manage complex discharges, including patients with homelessness, NRPF, mental health needs, CHC/Fast Track cases and out‑of‑area placements. - Champion ‘Home First’ principles, promoting safe, appropriate and timely discharges and reducing avoidable delays. - Support and supervise IDS Coordinators, providing clinical oversight, coaching and guidance within your cluster team. - Use expert communication and problem‑solving skills to navigate complex situations, resolve barriers and support patients and families through challenging conversations. - Build effective partnerships with community services, social care, voluntary sector organisations and the Transfer of Care Hub to ensure joined‑up discharge planning. Applicants should bring strong clinical assessment skills, confidence managing complex and emotive situations, and the ability to lead others in a dynamic hospital environment. ### Detailed job description and main responsibilities As a senior clinician within IDS, you will: Clinical Leadership & Board Round Excellence: - Lead daily board rounds on allocated wards, coaching MDT colleagues and acting as the expert point of escalation for complex discharge queries. - Support early discharge conversations with patients and families, ensuring clear, person‑centred planning. - Lead post‑board huddles, allocating actions and providing real‑time supervision to Coordinators. Complex Case Management: - Hold a specialist caseload including homeless patients, self‑funders, CHC/Fast Track cases, mental health and learning disability cases, NRPF, and out‑of‑area discharges. - Undertake comprehensive clinical assessments, including mental capacity assessments and contributions to Best Interest Decisions. - Coordinate multi‑agency planning meetings and develop High Impact User plans for patients with recurring or prolonged stays. Cluster Team Supervision & Professional Support: - Provide clinical supervision, coaching and oversight to IDS Senior Coordinators and Coordinators. - Review Transfer of Care documents and ensure quality standards are met. - Support performance or capability concerns sensitively and appropriately. Discharge Flow, Governance & System Standards: - Promote accurate Criteria to Reside coding and ensure delays are recorded in line with BNSSG operational standards. - Actively challenge inappropriate discharge cancellations and support timely decision-making. - Maintain accurate documentation in CareFlow in line with IDS Documentation Standards. Partnership Working: - Work closely with the Community Transfer of Care Hub, social care, Sirona, care providers, housing teams, mental health services and third‑sector organisations. - Support the restart or redesign of packages of care and provide expert advice on discharge pathways P0–P3 and Home First approaches. Training, Development & Service Improvement: - Deliver training to new IDS staff and support students through induction and ongoing learning. - Participate in audits, quality improvement work, complaint investigations and service development. Seven‑Day Service: - Contribute to the seven‑day working rota, ensuring continuity of complex case management across weekends and bank holidays. ## Job Details Join the Integrated Discharge Service (IDS) at North Bristol NHS Trust and play a key clinical leadership role in supporting safe, timely and person‑centred discharges for patients with complex needs. As a Band 6 Case Manager, you will use your professional expertise to guide multidisciplinary teams, support complex decision-making and ensure patients leave hospital safely, in the right way and at the right time. You will be a registered health or social care professional bringing strong assessment skills, sound clinical judgement and a passion for improving patient experience. You’ll work closely with ward teams, the Transfer of Care Hub and partners across BNSSG, offering expert advice on discharge processes and supporting colleagues through real‑time coaching, supervision and leadership. If you thrive in a fast‑paced environment, enjoy solving complex challenges and want to make a meaningful impact for patients with multifaceted needs, this senior role offers both autonomy and development within a supportive team. ## Job Description In this role, you will: Lead and influence high‑quality board rounds, providing expert clinical guidance, coaching ward teams and driving timely discharge decision‑making. Coordinate and manage complex discharges, including patients with homelessness, NRPF, mental health needs, CHC/Fast Track cases and out‑of‑area placements. Champion ‘Home First’ principles, promoting safe, appropriate and timely discharges and reducing avoidable delays. Support and supervise IDS Coordinators, providing clinical oversight, coaching and guidance within your cluster team. Use expert communication and problem‑solving skills to navigate complex situations, resolve barriers and support patients and families through challenging conversations. Build effective partnerships with community services, social care, voluntary sector organisations and the Transfer of Care Hub to ensure joined‑up discharge planning. Applicants should bring strong clinical assessment skills, confidence managing complex and emotive situations, and the ability to lead others in a dynamic hospital environment. ## Responsibilities As a senior clinician within IDS, you will: Clinical Leadership & Board Round Excellence: Lead daily board rounds on allocated wards, coaching MDT colleagues and acting as the expert point of escalation for complex discharge queries. Support early discharge conversations with patients and families, ensuring clear, person‑centred planning. Lead post‑board huddles, allocating actions and providing real‑time supervision to Coordinators. Complex Case Management: Hold a specialist caseload including homeless patients, self‑funders, CHC/Fast Track cases, mental health and learning disability cases, NRPF, and out‑of‑area discharges. Undertake comprehensive clinical assessments, including mental capacity assessments and contributions to Best Interest Decisions. Coordinate multi‑agency planning meetings and develop High Impact User plans for patients with recurring or prolonged stays. Cluster Team Supervision & Professional Support: Provide clinical supervision, coaching and oversight to IDS Senior Coordinators and Coordinators. Review Transfer of Care documents and ensure quality standards are met. Support performance or capability concerns sensitively and appropriately. Discharge Flow, Governance & System Standards: Promote accurate Criteria to Reside coding and ensure delays are recorded in line with BNSSG operational standards. Actively challenge inappropriate discharge cancellations and support timely decision-making. Maintain accurate documentation in CareFlow in line with IDS Documentation Standards. Partnership Working: Work closely with the Community Transfer of Care Hub, social care, Sirona, care providers, housing teams, mental health services and third‑sector organisations. Support the restart or redesign of packages of care and provide expert advice on discharge pathways P0–P3 and Home First approaches. Training, Development & Service Improvement: Deliver training to new IDS staff and support students through induction and ongoing learning. Participate in audits, quality improvement work, complaint investigations and service development. Seven‑Day Service: Contribute to the seven‑day working rota, ensuring continuity of complex case management across weekends and bank holidays. ## Person Specification ### Work Experience **Essential** - Substantial post graduate experience - Relevant post registration experience in care of complex patients. - Ability to build relationships which support person centred planning, involving the person in all decision making and building on Strengths and capabilities - Demonstrate how to prioritise work and manage deadlines for self and others - Evidence of partnership working and competence in identifying and maintaining purposeful networks and collaborative arrangements - Be a competent practitioner and supervise the actions of others effectively **Desirable** - Experience of managing complex discharges in a hospital environment ### Knowledge/Skills/Abilities **Essential** - Evidence of managing complex and difficult situations. - Experience of timely, effective and safe discharge from an acute trust - Inter-disciplinary collaboration within the team and by working across boundaries with other disciplines. - Able to assess and analyse a to achieve change in a robust and timely manner - IT literate with experience of using wide range of tools **Desirable** - Knowledge of integrated discharge team - specialist knowledge to advise on the management of the discharge process and policy ### Education/Training/Qualifications **Essential** - Qualified Health or Social Care Practitioner - Current professional registration with relevant professional body (e.g. NMC/HCPC) - Evidence of Continuing Professional Development undertaken since qualification ### Personal Qualities/Special Circumstances **Essential** - Prioritisation of workload with changing priorities - Frequently change task and be adaptable to the changing environment/situation in order to deliver workload expectations. - Ability to work under pressure and cope with the unexpected, responding calmly to emotive situations and seeking appropriate support and solutions ## Documents - [job description (pdf, 360.6kb)](https://www.healthjobsuk.com/documents?vdoc=10333440) - [person specification (pdf, 80.7kb)](https://www.healthjobsuk.com/documents?vdoc=10333441) - [additional information (pdf, 272.4kb)](https://www.healthjobsuk.com/documents?vdoc=10333442) - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3004) - [dbs charges information (pdf, 148.1kb)](https://www.healthjobsuk.com/documents?ddoc=2398) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.