# Income Manager > NHS job listing from Job Clerk for Guy's and St Thomas' NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/income-manager/c2d80859-6ccf-40a1-8784-f031a24a2e9e - **Markdown:** https://www.jobclerk.com/job/income-manager/c2d80859-6ccf-40a1-8784-f031a24a2e9e.md ## Summary - **Status:** Live - **Employer:** Guy's and St Thomas' NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Manager and corporate - **Salary:** £47,951 - £56,863 inc HCA - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-05T23:59:00.000Z - **Posted:** 2026-07-24T08:39:44.528Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Guys_St_Thomas_NHS_Foundation_Trust/Team_Manager_Finance_Credit_Control_Debt_Management/Team_Manager_Finance_Credit_Control_Debt_Management-v8132609 - **Application URL:** https://apps.trac.jobs/job-advert/8132609?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.guysandstthomas.nhs.uk ## Job Content ### Job overview Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s  biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. ### Main duties of the job To manage the credit control team on a day-to-day basis, ensuring that appropriate processes, controls and checks are in place so that statements and chasing letters are sent in a timely manner and that cash collection is in line with targets.  By monitoring and analysing the performance of the team, have a thorough grasp and understanding of the exact workload position, team members’ capabilities/needs, and potential obstacles to successful performance within the team.  To plan the day-to day allocation of work, taking account of absences, to meet time and quality targets, prioritising tasks to optimise the use of resources.  Take responsibility for specific projects as and when required. ### Detailed job description and main responsibilities This role will support delivering the Finance team’s vision for the future by ensuring our people can create and maintain: - A Strong Financial Control Environment by ensuring the integrity of financial information, meeting external reporting requirements, safeguarding the Assets of the Trust, ensuring compliance with financial procedure and policy, and making best use of public funding. - Strategic Direction linking with the wider Sector to influence decision making whilst managing the longer term financial aspirations of the Trust and being a key advisor to the Board. - Advisory Services by providing management information for strategic decision making at all levels throughout the Trust. - Development opportunities for staff by monitoring performance, using data to support improvements and promoting the training and development of staff and Teams. The Income, Treasury and Cashiers department is responsible for external customer billing for all goods and services provided by the Trust. The department is responsible for debt collection, processing of all receipts to customer accounts and recording all bank and cash transactions.  Cash Offices on hospital sites look after patients’ monies and patient travel refunds. - DUTIES AND RESPONSIBILITIES Accountable to the Income, Treasury and Cashiers Manager for the daily work of a team of Credit Controllers and Senior Credit Controllers, supervising and checking their work as required. To schedule daily, weekly and monthly work to meet debt collection targets, ensuring that appropriate arrangements are put in place and available resources are used to cover absences. Review team workload on a regular basis, ensuring that backlogs do not build up, and that all available resources are used as effectively as possible at all times. Provide advice, guidance and leadership to staff in the team on how to deal with all aspects of credit control and query resolution. Ensure that all Credit Controllers and Senior Creditor Controllers are aware of their targets and that they have plans in place to meet these targets. Personally responsible for the credit control, query management and debt targets for larger, more complex customers. Responsible for reviewing outstanding debts with all (Senior) Credit Controllers and making recommendations for bad debt provisions and write offs to the Income Treasury and Cashiers Manager. Similarly, ensure unallocated cash is: investigated, reapplied, refunded or written back into reserves in a timely way as appropriate. Identify and resolve operational problems within the team as they arise on a day-to-day basis.  Proactively contribute to process improvement in conjunction with the Income, Treasury and Cashiers Manager, and implement agreed procedures ensuring compliance by all team members. Run and review operational reports from the Sales Ledger to manage the credit control functions within the team. Ensure that reports are produced as required for budget holders, Income, Treasury and Cashiers Manager and other Finance staff. Deal with queries from budget holders, managers, external debt collectors etc. regarding credit control issues.  Ensure that all queries raised to a member of the team are responded to in an appropriate and timely manner.  Where necessary ensure that the underlying problem is resolved, appropriate corrective action is taken, and the relevant body or person is notified.  This will include influencing managers and other staff outside the department. Carry out staff reviews, at least twice per year, set objectives and monitor performance for all staff in the team.  Ensure that staff undertake appropriate training to allow them to perform their roles in line with training plans. Cover for other Team Managers as required. Ensure the correct treatment of and accounting for VAT output tax. Any other duties as required from time to time. ## Person Specification ### Previous experience **Essential** - Considerable experience working in a management or supervisory role in a sales ledger / credit control role. - Must have an understanding of the accounting framework within which the income function operates. - Must have an understanding of the operational procedures which are required to support the management of an income and debtors function. - Considerable experience of managing / supervising, motivating and developing a team of staff including setting objectives, carrying out staff appraisals and identifying training needs. - Experience of disciplinary policies. - Experience with computer based sales ledger systems in a complex environment - Sufficient knowledge to be able to train staff and to initiate process improvements. - Experience of and proven skills in the initiation and management of process change in a controlled environment ### Skills/Knowledge/ Ability **Essential** - Excellent organisational abilities – able to organise both own and work of others. - Proven ability to work to strict deadlines including the ability to ensure that the resources of the teams are used to meet all deadlines. - Able to lead a team to ensure departmental objectives and deadlines are met. - Strong sense of quality and able to lead by example, ensuring that customer service is given high priority - Ability to analyse data using judgement and experience to identify exceptions and problems. - Self-motivated with a proactive approach to problem solving. - Proven persuasion & influencing skills. - Able to explain debtor and invoicing issues to non-financial staff. - Able to deal firmly but sensitively with Trust debtors to recover amounts due on a timely basis. - Excellent communication skills both orally and in writing, being able to prepare written documents and procedure notes that are clear and easily understood. - Excellent and demonstrable interpersonal skill with the ability to work closely and effectively with staff at all levels and from disciplines within an organisation - Prepared to make a proactive contribution to how the department operates - Able to concentrate for prolonged periods and focus on a range of credit control issues e.g. when preparing credit control commentaries or preparing a procedure document. - Able to work without supervision but under the guidance of the Income Treasury and Cashiers Manager. - Able to work to deliver annual objectives to the desired standard. - Able to work on a number of projects or pieces of work simultaneously and deliver to agreed deadlines. ### Qualifications / Education **Essential** - Degree or equivalent experience - NVQ Level 5, AAT Certificate level or professional accountancy qualifications or CICM Diploma level or equivalent experience. - Advanced ECDL qualification or equivalent experience - Competent with Microsoft products and able to use initiative and knowledge of these products to suggest and implement process improvements. - Able to create complex spreadsheets and documents. ## Documents - [frf (pdf, 376.6kb)](https://www.healthjobsuk.com/documents?vdoc=10440603) - [job description (pdf, 256.4kb)](https://www.healthjobsuk.com/documents?vdoc=10462356) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.