# Incident Response Desk Dispatch Lead > NHS job listing from Job Clerk for North West Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/incident-response-desk-dispatch-lead/ac255d65-66c4-4705-92d7-9b95f5a14175 - **Markdown:** https://www.jobclerk.com/job/incident-response-desk-dispatch-lead/ac255d65-66c4-4705-92d7-9b95f5a14175.md ## Summary - **Status:** Live - **Employer:** North West Ambulance Service NHS Trust - **Location:** Trust Headquarters, Ladybridge Hall - **Workplace type:** onsite - **Profession:** Lead (legacy management group) - **Grade:** Band 6 - **Salary:** £39,959 - £48,117 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-29T22:59:00.000Z - **Posted:** 2026-09-15T13:51:36.928Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8297527 - **Application URL:** https://apps.trac.jobs/job-advert/8297527?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nwas.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen to apply for six new positions as a Band 6 Incident Response Desk Dispatch Lead operating out of Broughton. The successful candidates will be responsible for the deployment of clinical, specialist operational assets and commanders to respond to incidents that require multiple resources to be deployed right up to critical and Major Incidents. You will be working as part of a team that includes Advanced Practitioners, HEMS trained clinicians as well as dispatchers. ### Main duties of the job Using the JESIP principles you will liaise with external emergency and NHS partners, maintaining up to date communications with operational and on scene commanders and clinicians, before cascading that information internally to the ROCC and the Duty Dispatch Leads. This will be a critical task so having dispatch experience and disciplined voice communications is essential. You will be managed by the ROCC Tactical Commanders and will be required to manage dispatchers on a day to day basis and oversee breaks and the management of rotas, ensuring shifts are covered by trained personnel. The successful applicants will receive a bespoke training package prior to starting their first shift and will be required to attend command training. An assessment day will be conducted as part of the recruitment process with individuals informed of dates and location post the shortlisting process. ### Detailed job description and main responsibilities Please ensure that you have read and understood the job description and person specification before applying. Assessment Centre and Professional Discussion - 7th October 2026 (Date subject to change) ### Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. ## Person Specification ### Experience **Essential** - Previous experience within a contact centre environment. - Experience of undertaking the 999 Dispatch ADL role - A working knowledge of ICC operational procedures. - Experience of working in a multi-disciplinary team. - Experience of dealing with sensitive and/or complex information. - Able to demonstrate experience of leading and managing a diverse range of staff employed in the provision of patient services. ### Values and Behaviour **Essential** - Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable - Being at our best – professional and adaptable and takes pride in work - Making a difference – act with compassion, kindness and integrity towards everyone - Maintain confidentiality - Have own transport and be able to travel to other sites as required ### Skills and competencies **Essential** - Comprehensive knowledge of Microsoft packages including Outlook, Word, Excel and Power Point. - Able to lead, develop and motivate a diverse team working across all levels whilst being assertive, persuasive, and influential. - Have advanced negotiating and influencing skills. - Able to make sense of complex and conflicting priorities. - Professional attitude to work and the need for change to improve service delivery. - Excellent listening skills. - Be able to communicate effectively, both verbally and in writing, with all levels internally and externally to the service. - Counselling skills. - Demonstrable experience of line management responsibilities. - Be able to work on own initiative for protracted periods and manage own time. - Ability to understand people and make appropriate judgements with regard to people issues. - Experience and understanding of investigations and the understanding of governance process. - Planning and organisation skills - Ability to multi-task and prioritise effectively - Ability to make dynamic decisions under pressure. - Strong work ethic. - Self-disciplined and motivated to improve patient care. - Able to demonstrate the ability to provide and receive complex information. ### Qualifications and Knowledge **Essential** - 5 X GCSE grade 4-9 in English Literature or Language and in Mathematics or equivalent qualifications and educated to A Level. - Knowledge of dispatch processes. - Knowledge of wider Health Economy and Ambulance Response Programme standards. - Commander and JESIP training attended. - NWAS managerial courses. - Experience in the application of HR processes. - Knowledge of performance management, information and reporting systems, staff management and change management. ## Documents - [application guide (pdf, 207.5kb)](https://www.healthjobsuk.com/documents?edoc=2376) - [staff benefits brochure (pdf, 4.4mb)](https://www.healthjobsuk.com/documents?edoc=3013) - [recruitment of ex-offenders (pdf, 228.4kb)](https://www.healthjobsuk.com/documents?edoc=1984) - [recruitment terms and conditions (pdf, 40.5kb)](https://www.healthjobsuk.com/documents?edoc=1413) - [job description & person specification (pdf, 809.8kb)](https://www.healthjobsuk.com/documents?vdoc=10616423) - [candidate's guide to nhs employment checks standards (pdf, 221.3kb)](https://www.healthjobsuk.com/documents?edoc=1412) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.