# IG Support Officer

> NHS job listing from Job Clerk for Norfolk and Suffolk NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/ig-support-officer/2a62f1f5-9d9c-47f2-ab32-940b46377c19
- **Markdown:** https://www.jobclerk.com/job/ig-support-officer/2a62f1f5-9d9c-47f2-ab32-940b46377c19.md

## Summary

- **Status:** Live
- **Employer:** Norfolk and Suffolk NHS Foundation Trust
- **Location:** County Hall
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Grade:** Band 4
- **Salary:** £28,392 - £31,157 gross per annum (pro rata)
- **Contract type:** 6 months (Fixed Term or Secondment)
- **Employment type:** Full time, Flexible working, 37.5 hours per week
- **Closing date:** 2026-09-03T22:59:00.000Z
- **Posted:** 2026-08-20T11:50:38.405Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/Norfolk_Suffolk_NHS_Foundation_Trust/IG_Support_Officer_Information_Governance_Officers/IG_Support_Officer_Information_Governance_Officers-v8243956
- **Application URL:** https://apps.trac.jobs/job-advert/8243956?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.nsft.nhs.uk

## Job Content

### Job overview

The Information Governance Support Officer ensures the Trust complies with NHS, national and international information governance regulations, including GDPR, the Data Protection Act, FOI, and ISO27001. Acting as the first point of contact for Information Governance queries, the role provides advice and support on information sharing, information requests, confidentiality, training, risk management, and related policies and procedures. The post holder coordinates and assigns queries across Information Governance, Information Rights and Information Security teams, ensuring timely, accurate handling of complex cases and escalating issues to senior management when required.

### Main duties of the job

The post holder will provide an initial contact point for all queries received within the Information Governance service. Communicates effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards. Acts as a touchpoint for internal and external contacts.

They will advise and support including, information sharing, management of information requests, investigation processes, confidentiality agreements, training, information risk management, policies and procedures. The post holder is responsible for ensuring relevant queries and requests are assigned to staff within Information Governance, Information Rights and Information Security teams.

### Detailed job description and main responsibilities

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed

## Person Specification

### Skills

**Desirable**

- Project Management skills

### Experience

**Essential**

- Recent experience in NHS IG standards
- Recent experience of undertaking risk assessments

**Desirable**

- Experience of promoting and delivering training, education and awareness in IG issues

### Qualifications

**Essential**

- Information Governance qualification and training e.g. Data Protection Foundation Level (BCS)
- Three year’s relevant administrative experience

**Desirable**

- Qualification in an ICT/IG related subject

## Documents

- [ig support officer (pdf, 376.4kb)](https://www.healthjobsuk.com/documents?vdoc=10555222)
- [reasonable adjustments - nsft (pdf, 197.5kb)](https://www.healthjobsuk.com/documents?edoc=2863)
- [values based recruitment – candidates guide (pdf, 360.6kb)](https://www.healthjobsuk.com/documents?edoc=1028)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.