# IG DPO Support Services Officer > NHS job listing from Job Clerk for Digital Health and Care Wales. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ig-dpo-support-services-officer/089e2b70-28e6-4dbb-98e5-fa8f0a96e910 - **Markdown:** https://www.jobclerk.com/job/ig-dpo-support-services-officer/089e2b70-28e6-4dbb-98e5-fa8f0a96e910.md ## Summary - **Status:** Archived / closed - **Employer:** Digital Health and Care Wales - **Location:** Location to be confirmed at interview - **Profession:** Administrative and IT - **Grade:** Band 5 - **Salary:** £32,557 - £39,631 per annum - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, 37.5 hours per week - **Closing date:** 2026-08-16T22:59:00.000Z - **Posted:** 2026-08-02T12:16:22.999Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cardiff/Location_be_confirmed_at_interview/Digital_Health_Care_Wales/Information_Governance/Information_Governance-v8162008 - **Employer website:** https://dhcw.nhs.wales/ ## Job Content ### Job overview We have an exciting opportunity to join the Clinical Directorate's Information Governance Team as an Information Governance Officer, supporting our established Data Protection Officer Service. The successful candidate will have a sound understanding of Information Governance, Data Protection and Confidentiality, enabling them to provide professional advice and guidance to our subscribed Primary care contractors across Wales. You will ideally hold a recognised qualification in Information Governance or have relevant experience in the field. However, applicants with a broad understanding of Information Governance and a commitment to developing their knowledge will also be considered. Support will be provided to attain a professionally recognised qualification as part of your ongoing learning and development. Working as part of a dynamic, supportive and friendly team, you will play an important role in promoting good data protection and information governance practices, supporting contractors throughout Wales to meet their statutory and regulatory obligations. The role will be based at either our Cardiff or Mold office, with flexible working arrangements available. We welcome applications from candidates seeking part-time, job-share and/or flexible working options. This position offers an excellent opportunity to develop your career in Information Governance while making a meaningful contribution to the delivery of high-quality services across primary care in Wales. ### Main duties of the job As the first point of contact for service enquiries, you will be a dynamic and adaptable individual with excellent communication and organisational skills, committed to delivering a high-quality customer experience. In this role, you will support our wide range of subscribers by responding to general enquiries, delivering training, undertaking audits, and developing guidance and support materials. Experience of NHS Information Governance and/or working within a Primary Care setting would be advantageous; however, this is not essential, as full training and support will be provided to the successful candidate. Due to the geographical spread of the service across Wales, a flexible approach to working is required. The role will involve occasional travel to various sites throughout Wales and may, on occasion, require overnight stays. Supporting the Delivery of the DPO Service across NHS Wales. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac ### Applicant requirements Welsh language skills are desirable ## Person Specification ### Experience **Essential** - Experience of producing high quality information for an internal and external audience. - Experience of working on projects that support better IG practice and highlight successes. - Experience of working across organisational and professional boundaries in a complex organisation Experience of developing and updating information resources. - Knowledge and experience of using language and terminology. ### Qualifications **Essential** - Relevant degree or equivalent experience. - BCS Certificate in Data Protection or equivalent qualification. **Desirable** - BCS Certificate in Data Protection or equivalent qualification. - Registered with a relevant informatics professional body ### Skills and Attributes **Essential** - Excellent communication skills and interpersonal skills when dealing with a wide range of clinical stakeholders. - Ability to develop and maintain effective working relationships across multi functional teams and organisational boundaries. - Excellent organisations skills. Able to manage complex workloads, multitask in complex and sensitive environments. - Competent in the use of desktop applications to support role. - Demonstrate a high degree of motivation. - Enthusiastic and persuasive. - Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh. ## Documents - [jdps - english (pdf, 245.1kb)](https://www.healthjobsuk.com/documents?vdoc=10470511) - [sdmp - cymraeg (pdf, 464.6kb)](https://www.healthjobsuk.com/documents?vdoc=10470510) - [dhcw - working for us (pdf, 898.1kb)](https://www.healthjobsuk.com/documents?edoc=2391) - [oh form - ig ffurflen (pdf, 720.5kb)](https://www.healthjobsuk.com/documents?vdoc=10470512) - [careers in it for nhs wales (pdf, 723.9kb)](https://www.healthjobsuk.com/documents?edoc=2264) - [guidance notes for applicants nov25 (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2842) - [nwssp recruitment services privacy notice (pdf, 404.2kb)](https://www.healthjobsuk.com/documents?edoc=1627) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.