# ICT Primary Care Remote Support Officer > NHS job listing from Job Clerk for Tameside and Glossop Integrated Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ict-primary-care-remote-support-officer/0689a13f-7d6d-4a1b-9363-e192f82c2f60 - **Markdown:** https://www.jobclerk.com/job/ict-primary-care-remote-support-officer/0689a13f-7d6d-4a1b-9363-e192f82c2f60.md ## Summary - **Status:** Live - **Employer:** Tameside and Glossop Integrated Care NHS Foundation Trust - **Location:** Tameside General Hospital - **Workplace type:** onsite - **Profession:** IT support officer - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (hours between 7.30am to 6pm on a rota pattern) - **Closing date:** 2026-10-27T23:59:00.000Z - **Posted:** 2026-10-13T15:41:04.016Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Ashton_under_Lyne/Tameside_Glossop_Integrated_Care_NHS_Foundation_Trust/ICT_Primary_Care_Remote_Support_Officer/ICT_Primary_Care_Remote_Support_Officer-v8323259 - **Application URL:** https://apps.trac.jobs/job-advert/8323259?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.tamesidehospital.nhs.uk ## Job Content ### Job overview ### ICT Primary Care Remote Support Officer Band 4 37.5 hours per week Acting as the hub for all ICT related queries, incidents, and requests, the remote support team are a focal point for ICT support and delivery service. ICT Remote Support Officers are responsible for ensuring all incidents, requests, and communications are recorded and managed effectively. Through a structured development and training programme, provide first line and remote support for computer users and central computer systems with the aid of ICT service management tools and network support software. This role is vital in ensuring that excellent management of incidents support the Trust vision in maintaining that patients are at the heart of everything we do. This role is a full time, permanent position, working Monday-Friday on a shift rota within the hours of 7.30-6.00pm. ### Main duties of the job You will be based at the Tameside General Hospital site providing first-line and remote support to the users of the Integrated Care Organisation and its partners. The role involves the following activities: - Logging, monitoring and escalating of incidents & service requests through to resolution; using technical knowledge, skills and experience based on ITIL best practice. - Maintaining Incident and Service Requests, logging, monitoring and diagnosing ICT issues for all organisational systems. - Resolving basic incidents and service requests at first point of contact. - Escalating calls, when required, to second and third line support as appropriate. We are seeking a reliable, energetic individual to provide an efficient and effective service as an ICT Remote Support Officer. The successful candidate must have excellent verbal and written communication skills with a broad understanding of PCs and related hardware. ### Detailed job description and main responsibilities The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Important Notice on Visa Sponsorship Eligibility Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and/or the required skill level set by UK Visas and Immigration. We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK. ## Person Specification ### Experience **Essential** - Relevant experience in an IT or customer service related environment. - Awareness of Windows desktop O/S **Desirable** - Desktop software & hardware configuration - Knowledge of ITIL processes ### Qualifications **Essential** - GCSE standard or equivalent **Desirable** - ITIL V3 Foundation - AS or A Level qualifications in relevant subjects - ITIL version3/4 Foundation Certificate in IT Service Management ### Skills & Knowledge **Essential** - Experience of Microsoft 365 - Experience in the use of internet services - Experience of Microsoft Office systems - Accuracy and attention to detail ## Documents - [candidate pack (pdf, 343.6kb)](https://www.healthjobsuk.com/documents?edoc=3042) - [hospital site map (jpg, 160.9kb)](https://www.healthjobsuk.com/documents?edoc=2829) - [hospital floor plan (pdf, 50.9kb)](https://www.healthjobsuk.com/documents?edoc=1204) - [ict services remote support officer job description and person specification (pdf, 528.3kb)](https://www.healthjobsuk.com/documents?vdoc=10645110) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.