# ICS Administrator > NHS job listing from Job Clerk for Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ics-administrator/12efbb5a-93a5-4e3f-83e5-a9901f2dfc03 - **Markdown:** https://www.jobclerk.com/job/ics-administrator/12efbb5a-93a5-4e3f-83e5-a9901f2dfc03.md ## Summary - **Status:** Live - **Employer:** Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust - **Town:** Wigan - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, 37.5 hours per week (Current working hours are Monday - Friday between 8am - 4.30pm but may change in the future to Mon-Sunday between 08:00-18:00) - **Closing date:** 2026-06-05T23:59:00.000Z - **Posted:** 2026-05-21T13:01:18.765Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lancashire/Wigan/Wrightington_Wigan_Leigh_Teaching_Hospitals_NHS_Foundation_Trust/Administrators/Administrators-v7944810 - **Application URL:** https://apps.trac.jobs/job-advert/7944810?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.wwl.nhs.uk ## Job Content ### Job overview We are looking for an administrator who will play a key role in supporting the Admin and Clinical Triage Teams in the Complex Care Admin Hub for the Community Division by actioning and organising patient appointments, taking and dealing with incoming referrals for various clinical services teams, dealing with calls and queries from patients, professionals, colleagues and the public and any general administrative tasks needed to support the seamless running of community clinical services. Applicants must be able to wear a headset for extended periods throughout the working day. Please note working hours may change in the future to Monday–Sunday between 8:00am and 6:00pm, including bank holidays. This post is not eligible for visa sponsorship. This vacancy may close early if a sufficient number of applications are received. ### Main duties of the job Forming part of our Community Services team, the Administrator will help to support community clinical services for the borough. The primary remit is to prevent unnecessary hospital admissions by supporting individuals to remain in their own homes by providing care at the point of need. Successful applicants must be motivated and enthusiastic and have experience of working as part of a team. Applicants must have the following essential qualifications or equivalent level of knowledge - NVQ Level 1  Business Admin & a recognised qualification in English. Advert may close early if a high volume of applications are received so please submit your application as soon as you can. ### Detailed job description and main responsibilities Duties & Responsibilities - To be able to communicate effectively in a variety of ways with patients and carers to ensure the smooth delivery of the service in an efficient, tactful, sensitive and professional manner, this may include telephone, video conferencing or face to face. - To handle calls, as required, to minimise waiting times for callers and provide a high level of customer service. - To provide first point of contact for service user enquiries. - Be responsible for registration of referrals received and the scanning in of documentation onto electronic patient records using SystmOne. - Ensure that all referrals are accurately inputted onto the SystmOne database and patient tracking process is followed appropriately. - Monitor patients through their pathway, liaising with appropriate clinical leads, service leads and GPs to ensure that all parts of the pathway are delivered in a timely and efficient manner. This includes urgent requests from GPs, patients and other health care professionals. - To liaise where necessary with the referrer for clarification on individual patients and gather any missing data required to support care delivery. - To maintain the systems and processes required to support the tracking of patients and identify service improvement where necessary. - Book in patients attending clinics where required. - Make follow up appointments and reschedule appointments as required. - To take messages and relay to relevant services - Participate in audit as required - To escalate any issues in relation to patient pathways to the Administration Team Leader. - Action DNAs and cancellations as per local protocols. - Prioritise workload effectively to ensure response times are maintained and agreed timescales are met. - To be responsible for administrative tasks as delegated. Have a full understanding and be able to accurately use the full Electronic Patient Record using SystmOne. To work as a member of the Admin and clinical Triage Team and communicate relevant information to team members. To attend regular meetings as required e.g. staff meetings To liaise with internal departments and external agencies. - To be responsible for administrative tasks as delegated. - Have a full understanding and be able to accurately use the full Electronic Patient Record using SystmOne. - To work as a member of the Admin and clinical Triage Team and communicate relevant information to team members. - To attend regular meetings as required e.g. staff meetings - To liaise with internal departments and external agencies. - Arrange interpreter services. - To comply with Trust Policies and Procedures. - To respect the individuality, values, culture and religious diversity of clients and contribute to the provision of a service sensitive to these needs. - To maintain patient and staff confidentiality at all times and adhere to Data Protection Act - To exercise good personal time management, punctuality and consistent attendance. - To report any service equipment deficits/faults to estates and facilities. - Maintain own professional development and mandatory training. - Actively participate in the Trusts appraisal system and supervision by highlighting areas of good personal practice or development needs. Responsibility for Health & Safety Compliance with the Health & Safety at Work Act 1974 – the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. ## Job Details We are looking for an administrator who will play a key role in supporting the Admin and Clinical Triage Teams in the Complex Care Admin Hub for the Community Division by actioning and organising patient appointments, taking and dealing with incoming referrals for various clinical services teams, dealing with calls and queries from patients, professionals, colleagues and the public and any general administrative tasks needed to support the seamless running of community clinical services. This post is not eligible for visa sponsorship. This vacancy may close early if a sufficient number of applications are received. ## Job Description Forming part of our Community Services team, the Administrator will help to support community clinical services for the borough. The primary remit is to prevent unnecessary hospital admissions by supporting individuals to remain in their own homes by providing care at the point of need. Successful applicants must be motivated and enthusiastic and have experience of working as part of a team. Applicants must have the following essential qualifications or equivalent level of knowledge - NVQ Level 1  Business Admin & a recognised qualification in English. Advert may close early if a high volume of applications are received so please submit your application as soon as you can. ## Responsibilities Duties & Responsibilities Responsibility for Health & Safety Compliance with the Health & Safety at Work Act 1974 – the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. ## Person Specification ### Skills **Essential** - Ability to demonstrate high standards of accuracy and attention to detail in all aspects of work tasks including when retrieving or entering data on databases or Trust IT system. - Demonstrate excellent verbal and written communication skills with clients, carers and professionals. - Must be able to work unsupervised, alone or as part of a team, often in an extremely pressurised/stressful environment. - Flexible and adaptable to change - Ability to prioritise workload and work to tight deadlines - Ability to collate accurate and appropriate information as required - Excellent organisation skills ### Knowledge **Essential** - Working knowledge of Microsoft Office packages - Knowledge of office procedures ### Additional **Essential** - Respect of confidentiality and knowledge of data protection and information governance requirements. - Ability to work for prolonged periods of time using display screen equipment. - Ability to concentrate for extended periods of time. - Demonstrate a willingness to learn and participate in formal and informal training. - Display professionalism in all areas of employment. - Flexible in base of work across the borough. - Flexible in working hours to meet the needs of the service. Working Hours may be over 7 days between 8am and 6pm and will be on a rota basis. - Ability to travel across the borough in a timely manner. - Speak English to an appropriate standard relevant to the role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation. - Ability to wear a headset for extended periods throughout the working day. ### Experience **Essential** - Experience in administration - Experience of an office environment ### Qualifications **Essential** - Qualification in English or equivalent experience - NVQ 1 Business Admin or equivalent experience ## Documents - [ps (pdf, 96.4kb)](https://www.healthjobsuk.com/documents?vdoc=10224545) - [jd (pdf, 240.4kb)](https://www.healthjobsuk.com/documents?vdoc=10224544) - [what wwl can offer you (pdf, 42.7kb)](https://www.healthjobsuk.com/documents?edoc=2701) - [applying for nhs vacancies guidance (pdf, 241.2kb)](https://www.healthjobsuk.com/documents?edoc=2884) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.