# ICC Service Development & Business Support Manager > NHS job listing from Job Clerk for North West Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/icc-service-development-and-business-support-manager/17455d12-38bc-434d-baf1-251bb319adbd - **Markdown:** https://www.jobclerk.com/job/icc-service-development-and-business-support-manager/17455d12-38bc-434d-baf1-251bb319adbd.md ## Summary - **Status:** Live - **Employer:** North West Ambulance Service NHS Trust - **Location:** Trust Headquarters, Ladybridge Hall - **Workplace type:** onsite - **Profession:** Business support manager - **Grade:** Band 7 - **Salary:** £49,387 - £56,515 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-11-01T23:59:00.000Z - **Posted:** 2026-10-15T08:06:13.802Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8368776 - **Application URL:** https://apps.trac.jobs/job-advert/8368776?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nwas.nhs.uk ## Job Content ### Job overview Are you ready to make a real difference in healthcare delivery? NWAS is thrilled to offer an exciting opportunity for a passionate and innovative professional to join our Service Development Team working across the Integrated Contact Centres (ICCs). About the Role: As Service Development & Business Support Manager, you will play a pivotal role in driving positive change and enhancing service experiences for both patients and staff. This is your chance to lead impactful projects from conception through to successful completion, working in a collaborative environment that values your ideas and leadership. What’s in it for you? - Impactful Work: Help shape the future of our contact centres, improving how services are delivered and experienced. - Leadership Opportunities: Lead diverse project streams, influencing organisational change and service excellence. - Collaborative Environment: Work alongside a passionate team committed to innovation and continuous improvement. - Professional Growth: Develop your skills in project management, stakeholder engagement, and strategic planning within a forward-thinking organisation. ### Main duties of the job ICC Senior Service Development & Business Support Manager Main duties: - Lead and manage multiple service development projects aligned with NWAS’s strategic goals. - Engage effectively with stakeholders at all levels, both internally and externally, demonstrating your communication skills and political astuteness. - Identify new opportunities for service improvement by gaining a comprehensive understanding of ICC operations - Be at the forefront of organisational change, making a real difference in the delivery of urgent and emergency care. ### Detailed job description and main responsibilities Please ensure you read the attached Job Description and Person Specification before applying. Location - This post will be based at either Middlebrook (BL6 6PQ) or Estuary Point (L24 8RL) however some travel between all NWAS contact centre sites will be necessary. Please see below timetable for recruitment campaign Advert start date: Thursday15 October 2026 Advert closing date: Sunday 1 November 2026 Shortlisting completed by: Friday 6 November 2026 Assessment centre: Friday 20 November 2026, AM Professional discussions: Friday 20 November 2026, PM ## Person Specification ### Experience **Essential** - Senior Management Experience - Experience of Programme/Project Management in a 24/7/365 environment - Knowledge of programme and project management including change management, benefit realisation and workforce redesign. - Knowledge of current government policies regarding the NHS programme for change - Experience of policy formation and procedures in relation to Programme Management Offices. - Experience of prioritising workload and working to set time parameters - Experience of handling confidential information - Previous experience in NHS environment ### Skills / Competencies **Essential** - Excellent interpersonal skills, able to engage with all levels of hierarchy - Good verbal and written communication skills including report writing, presentations and system - Ability to work on own or in a group with minimal direct supervision - A flexible and methodical approach to work to meet the needs of the role - Excellent IT skills, able to use a wide range of software packages including Visio, PowerPoint, Excel – produce spreadsheets/formulas etc - Ability to keep accurate and complete records consistent with best practice policies and procedures - Excellent organisation skills and team leader skills - Ability to undertake complex audit/quality assurance procedures for board level - Strong analytical and investigative skills - Ability to negotiate, persuade and manage conflict - Demonstrable compassionate and inclusive leadership - Experience in the application of HR processes - Demonstrable experience of line management responsibilities ### Qualification and knowledge **Essential** - Post graduate level qualification or equivalent experience - PRINCE2 Practitioner qualified - MSP Qualified or equivalent experience - Agile Project Management Qualification ## Documents - [job description (pdf, 264.4kb)](https://www.healthjobsuk.com/documents?vdoc=10696228) - [application guide (pdf, 207.5kb)](https://www.healthjobsuk.com/documents?edoc=2376) - [staff benefits brochure (pdf, 4.4mb)](https://www.healthjobsuk.com/documents?edoc=3013) - [recruitment of ex-offenders (pdf, 228.4kb)](https://www.healthjobsuk.com/documents?edoc=1984) - [recruitment terms and conditions (pdf, 40.5kb)](https://www.healthjobsuk.com/documents?edoc=1413) - [candidate's guide to nhs employment checks standards (pdf, 221.3kb)](https://www.healthjobsuk.com/documents?edoc=1412) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.