# ICC Scheduling Analysts > NHS job listing from Job Clerk for North West Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/icc-scheduling-analysts/f41ab713-9e93-46c5-ba39-b9a2f991ce20 - **Markdown:** https://www.jobclerk.com/job/icc-scheduling-analysts/f41ab713-9e93-46c5-ba39-b9a2f991ce20.md ## Summary - **Status:** Live - **Employer:** North West Ambulance Service NHS Trust - **Town:** Bolton - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-19T23:59:00.000Z - **Posted:** 2026-06-05T12:04:13.457Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Middlebrook_Bolton/North_West_Ambulance_Service_NHS_Trust/ICC/ICC-v8042045 - **Application URL:** https://apps.trac.jobs/job-advert/8042045?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nwas.nhs.uk ## Job Content ### Job overview NWAS is seeking a detail-focused ICC Scheduling Analyst to support effective scheduling across our Integrated Contact Centre (ICC) teams. This is an exciting opportunity to play a fundamental role in embedding resource planning best practice and to make a real difference with our emergency and urgent service teams ### Main duties of the job Key Responsibilities; - Create and maintain accurate staff schedules using the ICC’s WFM. - Balance operational performance with staff wellbeing in all scheduling decisions. - Monitor compliance with the Working Time Directive and manage shrinkage data - Collaborate with managers to ensure workforce data accuracy and support scheduling activities like training and meetings What You'll Bring; - Experience working of scheduling on a WFM, NICE IEX experience highly desirable - Outstanding attention to detail. - Positive can-do approach to challenges - Excellent analytical skills are essential There are no unsocial hours required as part of this role. Once established in role, hybrid working will be available with a requirement of a minimum of 2 days in the office per week. Estuary Point can be considered as a base site, but the wider team will be based at Middlebrook and travel may be required at times between the ICC sites ### Detailed job description and main responsibilities Please ensure that you have read and understood the job description and person specification before applying. ## Job Details NWAS is seeking a detail-focused ICC Scheduling Analyst to support effective scheduling across our Integrated Contact Centre (ICC) teams. This is an exciting opportunity to play a fundamental role in embedding resource planning best practice and to make a real difference with our emergency and urgent service teams ## Job Description Key Responsibilities; Create and maintain accurate staff schedules using the ICC’s WFM. Balance operational performance with staff wellbeing in all scheduling decisions. Monitor compliance with the Working Time Directive and manage shrinkage data Collaborate with managers to ensure workforce data accuracy and support scheduling activities like training and meetings What You'll Bring; Experience working of scheduling on a WFM, NICE IEX experience highly desirable Outstanding attention to detail. Positive can-do approach to challenges Excellent analytical skills are essential There are no unsocial hours required as part of this role. Once established in role, hybrid working will be available with a requirement of a minimum of 2 days in the office per week. Estuary Point can be considered as a base site, but the wider team will be based at Middlebrook and travel may be required at times between the ICC sites ## Responsibilities Please ensure that you have read and understood the job description and person specification before applying. ## Person Specification ### Experience **Essential** - Has experience working with a workforce management tool - Has experience in managing and maintaining rotas or schedules - Has experience of working in a contact centre setting, experience in an NHS or emergency service setting is desirable ### Skills / competencies **Essential** - Able to work effectively as part of a team to achieve departmental and organisational objectives and key performance indicators - Strong and effective communicator, both verbal and written - Excellent interpersonal skills to develop and maintain excellent working relationships with colleagues at all levels - Effective engagement and influencing skills, whilst championing key resource planning concepts and best practice - Proactive and solution focused approach to tackling issues, working on own initiative - Flexible approach in being able to prioritise tasks and to manage conflicting demands on time to deliver objectives - Comfortable handling numbers and analysing complex data or information - Proficiency in Microsoft Excel, ability to create reports using in-built features such as formulas and pivot tables is desirable ### Values and behaviours **Essential** - Working together – supporting others by working across boundaries and breaking down silos - Being at our best – professional and adaptable and takes pride in work - Making a difference – do what is right, not what is easy ### Qualification and knowledge **Essential** - Minimum of English & Mathematics GCSE at Grade C and above or equivalent qualifications - Equivalent experience in contact centre planning or scheduling ## Documents - [application guide (pdf, 207.5kb)](https://www.healthjobsuk.com/documents?edoc=2376) - [staff benefits brochure (pdf, 4.4mb)](https://www.healthjobsuk.com/documents?edoc=3013) - [recruitment of ex-offenders (pdf, 228.4kb)](https://www.healthjobsuk.com/documents?edoc=1984) - [recruitment terms and conditions (pdf, 40.5kb)](https://www.healthjobsuk.com/documents?edoc=1413) - [job description & person specification (pdf, 596.1kb)](https://www.healthjobsuk.com/documents?vdoc=10330611) - [candidate's guide to nhs employment checks standards (pdf, 221.3kb)](https://www.healthjobsuk.com/documents?edoc=1412) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.