# ICC Resilience Manager > NHS job listing from Job Clerk for North West Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/icc-resilience-manager/06025259-5f6f-44b9-953f-224b4babc43a - **Markdown:** https://www.jobclerk.com/job/icc-resilience-manager/06025259-5f6f-44b9-953f-224b4babc43a.md ## Summary - **Status:** Live - **Employer:** North West Ambulance Service NHS Trust - **Location:** Trust Headquarters, Ladybridge Hall - **Workplace type:** onsite - **Profession:** Manager - **Grade:** Band 8 - **Salary:** £57,528 - £64,750 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-10T22:59:00.000Z - **Posted:** 2026-09-03T14:02:15.036Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8272103 - **Application URL:** https://apps.trac.jobs/job-advert/8272103?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nwas.nhs.uk ## Job Content ### Job overview Hours: 37.5 hours per week Band: 8a (4.5% on call for NILO) Location: Middlebrook (with the opportunity for home and agile working) Job Type: Full time Assessment centre/professional discussion – TBC An exciting opportunity has arisen to join the Trust Resilience team as Resilience Manager for Integrated Contact Centres. Reporting to the Head of Contingency Planning, the post holder will work alongside other Resilience Managers and Officers across areas including ICC, business continuity, quality assurance and improvement, and Local Resilience Forum area cover. ### Main duties of the job The role supports the Trust in meeting its duties under the Civil Contingencies Act and NHS England EPRR Core Standards. Working with internal teams including Operations, Integrated Contact Centres, Risk, Estates and Digital, the post holder will help ensure robust plans, arrangements and assurance processes are in place to support patient and staff safety during complex and major incidents. The post also involves inter-agency liaison and decision making on behalf of NWAS in relation to Integrated Emergency Management. This includes risk assessment, contingency planning, validating emergency arrangements, and supporting the design and delivery of multi-agency training and exercises. The post holder will provide specialist advice to statutory and third sector partners on NWAS response arrangements, multi-agency operations and planned or emerging events. As a National Inter-agency Liaison Officer, the post holder will provide specialist tactical and operational advice to NWAS commanders and partner agencies. They will be expected to maintain the required competencies in line with National Occupational Standards and participate in the Trust NILO on-call rota. ### Detailed job description and main responsibilities Please ensure that you have read and understood the job description and person specification before applying. Please note that applicants are not expected to meet every point on the person specification at the point of application. We recognise that some criteria can only be fully achieved through experience in similar roles. Applicants should be able to demonstrate their potential to develop these skills and work towards the required competencies in post. This will be explored further at assessment centre and professional discussion for candidates who progress to that stage. This is an excellent opportunity to join a skilled, supportive and varied EPRR team, working across the regional footprint of North West Ambulance Service. ## Person Specification ### Knowledge **Essential** - Appreciation of organizational and system wide change - To support commander HART deployment and command decisions, the role requires a high level of knowledge (specialist) in; Multi-agency roles and responsibilities, Working knowledge of the capabilities of the NHS, Command and Control, Hazardous Materials, MTA Response, Major Incident plan and its implementation and CBRNE Decontamination Capabilities (NARU National Command Specification) - Awareness and understanding of: Hazardous Area Response Team (HART), Safe Working at Height, Confined Space, Unstable Terrain and Water Rescue Operations - Knowledge and experience of Chemical, Biological, Radiological and Nuclear (CBRN) issues and contingency planning arrangements and tactics to provide advice to incident commanders - Thorough knowledge of requirements of legislation, in particular the Civil Contingencies Act, Health and Social Care Act and Health and Safety at Work Act. - Thorough knowledge of current best practice and emerging threats. - Knowledge of incident learning through ambulance service and joint operational learning platforms ### Experience **Essential** - Good working knowledge of project management methodologies - Experience of identifying, interpreting, and documenting new requirements - Experience of working within a patient safety environment (e.g. SI or PSIRF) - Experience of managing a team - Management experience including working to targets and with allocated budgets - Experience in presenting to a large multi-disciplinary audience - Experience of developing and managing contingency plans, risk assessments and emergency planning with a strong understanding of: Emergency preparedness and contingency planning, Training and exercises, Business Continuity and Risk assessment - Liaison with local, regional and national leads both internally and externally - Knowledge and experience of the current mobilisation and response models within the Trust and / or operational experience in the field of pre-hospital care - Tactical and Strategic management /major incident experience ### Skills / competencies **Essential** - Demonstrate political astuteness and the ability to maintain confidentiality and deal with situations in a sensitive manner - Strong, evidenced negotiation and influencing skills - Able to communicate across wide demographic boundaries in an appropriate manner - Strong management, motivational and leadership skills - Ability to influence and motivate at all levels, approachable and supportive, ability to work within a team - Demonstrable compassionate and inclusive leadership - Respects and applies patient confidentiality at all times - Management experience, motivation and team leadership skills and familiarity with NWAS policies - Highly developed interpersonal skills with the ability to effectively communicate and influence decision making with senior management both internally and with external partners. - Proven presentation skills, experience of training design and delivery - Ability to analyse, evaluate and summarise highly complex data and act independently - Excellent verbal and written communication skills including report writing abilities - Ability to present complex information to Strategic, Tactical and Operational level management teams to promote understanding and enhance decision making both internal to NWAS and to partner agencies - Understanding of Risk, processes and controls both internally and external in the multi-agency field - Professional credibility, ability to represent Trust interests in local, regional and national professional groups - Analytical and problem solving skills with the ability to act on decisions - Excellent planning and organisation skills - Flexibility to respond to emerging needs in Trust as part of the Trusts on call team - Experience in the application of HR processes - Demonstrable experience of line management responsibilities - Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols ### Values and behaviours **Essential** - Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable - Being at our best – professional and adaptable and takes pride in work - Making a difference – act with compassion, kindness and integrity towards everyone ### Qualification and training **Essential** - Educated to Masters level or working towards, or able to demonstrate significant equivalent experience. - Degree/Diploma in Emergency Planning or Health Emergency Planning - Post Graduate Management qualification or equivalent specialised experience (where such a qualification is not held the post holder will be expected to work towards this level of qualification). - A nationally recognised Training Qualification - A national recognised Debriefing Qualification via College of Policing - Qualified trainer to deliver JESIP Course to multi-agency partners - Recognised management or supervisory qualification or equivalent experience - Registered Health Care Professional or demonstrable management experience in the NHS or equivalent public/private sector organisation - Security clearance to SC Level via the Defence Business Services National Security Vetting - Recognised qualifications in auditing and assessment - Appropriate attendance at the Emergency Planning College relating to emergency planning and management, Safety at Sports Grounds and Safety Advisory Groups - Qualified and registered extended/advanced driving skill qualification (‘blue light response’) - National (NARU) Tactical Commander qualified. The post holder must adhere to and demonstrate compliance with the National Core Occupational Standards for the Tactical Commander role - CBRN Tactical Commander qualified. - National Interagency Liaison Officer qualified. (National Fire Service College) - Trained in Tactical Medical Operations (Ballistic environments/Ambulance Intervention Team Command) - Relevant external training to maintain continued professional development (e.g. MoD Technical Response Force) - Qualified UKHSA Radiation Protection Supervisors Course (RPS) ## Documents - [application guide (pdf, 207.5kb)](https://www.healthjobsuk.com/documents?edoc=2376) - [staff benefits brochure (pdf, 4.4mb)](https://www.healthjobsuk.com/documents?edoc=3013) - [recruitment of ex-offenders (pdf, 228.4kb)](https://www.healthjobsuk.com/documents?edoc=1984) - [recruitment terms and conditions (pdf, 40.5kb)](https://www.healthjobsuk.com/documents?edoc=1413) - [job description & person specification (pdf, 285.1kb)](https://www.healthjobsuk.com/documents?vdoc=10587391) - [candidate's guide to nhs employment checks standards (pdf, 221.3kb)](https://www.healthjobsuk.com/documents?edoc=1412) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.