# ICC Hub Coordinator > NHS job listing from Job Clerk for North Cumbria Integrated Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/icc-hub-coordinator/412209e5-51b5-4279-9826-4385b97b36bf - **Markdown:** https://www.jobclerk.com/job/icc-hub-coordinator/412209e5-51b5-4279-9826-4385b97b36bf.md ## Summary - **Status:** Live - **Employer:** North Cumbria Integrated Care NHS Foundation Trust - **Town:** Carlisle - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-23T23:59:00.000Z - **Posted:** 2026-06-08T13:43:14.279Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cumbria/Cleator_Moor/North_Cumbria_Integrated_Care_NHS_Foundation_Trust/ICC_Hub_Coordinator/ICC_Hub_Coordinator-v8051697 - **Application URL:** https://apps.trac.jobs/job-advert/8051697?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ncic.nhs.uk ## Job Content ### Job overview Applicants must be able to multi-task and be able to work as part of a team and on their own.  They must be professional at all times and be able to stay calm in stressful situations and be able to resolve any problems. There are times when they may work alone and will need to make decisions themselves taking appropriate action. You will be supported by a Senior Administrator and be expected to:- - Have excellent communication skills - Be able to prioritise work and able to work to clear deadlines - Be flexible to meet the needs of the service - Work weekends/Bank Holidays on a rota basis We are a small team who engage in a positive and proactive manner.  We have a friendly, comfortable work area and are always willing to help out all teams and each other, when needed. ### Main duties of the job - Carry out activities to support clinical triage of referrals for community care and track patients through care pathways across primary, secondary and acute settings. - Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems where available. - To answer telephone calls as appropriate of the protocols of the service - Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately - To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations - To prioritise calls requiring immediate attention of a clinician - Recognise and action needs of callers with referrals to most appropriate service - Prepare reports and letters in relation to patient care - Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary - Ensure adequate clinical and office supply stocks available for teams - To support the Practitioner of the Day with admin tasks ### Detailed job description and main responsibilities JOB DESCRIPTION: Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. CERTIFICATE OF SPONSORSHIP: Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL).  Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. AHP - Return to Practice Job Advert information. This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems *Subject to eligibility Important Information: Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. ## Job Details Applicants must be able to multi-task and be able to work as part of a team and on their own. They must be professional at all times and be able to stay calm in stressful situations and be able to resolve any problems. There are times when they may work alone and will need to make decisions themselves taking appropriate action. You will be supported by a Senior Administrator and be expected to:- Have excellent communication skills Be able to prioritise work and able to work to clear deadlines Be flexible to meet the needs of the service Work weekends/Bank Holidays on a rota basis We are a small team who engage in a positive and proactive manner. We have a friendly, comfortable work area and are always willing to help out all teams and each other, when needed. ## Job Description Carry out activities to support clinical triage of referrals for community care and track patients through care pathways across primary, secondary and acute settings. Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems where available. To answer telephone calls as appropriate of the protocols of the service Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations To prioritise calls requiring immediate attention of a clinician Recognise and action needs of callers with referrals to most appropriate service Prepare reports and letters in relation to patient care Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary Ensure adequate clinical and office supply stocks available for teams To support the Practitioner of the Day with admin tasks ## Responsibilities JOB DESCRIPTION: Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. CERTIFICATE OF SPONSORSHIP: Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. AHP - Return to Practice Job Advert information. This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems *Subject to eligibility Important Information: Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. ## Person Specification ### Knowledge **Essential** - Able to demonstrate understanding of office procedures and relevant statutory regulations - Able to demonstrate working knowledge of Microsoft Outlook and Microsoft Office - Able to demonstrate understanding of issues related to confidentiality. - General understanding of relevant legislation eg Data Protection, Health and Safety **Desirable** - Familiarity with patient administration systems - Knowledge of health and social care systems across Cumbria ### Experience **Essential** - Able to demonstrate previous office experience - Able to demonstrate experience of regular working with electronic management information systems - Able to demonstrate ability to work without direct supervision - Able to demonstrate experience of telephone and electronic communication within own job and with external organisations **Desirable** - Experience of health or social care environments ### Qualifications **Essential** - GCSE Maths and English or equivalent - NVQ in Business Admin or equivalent relevant business subject **Desirable** - ECDL or equivalent ### Other requirements **Essential** - Promotes equality and value’s diversity ### Skills and Aptitudes **Essential** - Able to demonstrate excellent written, verbal communication skills, polite and tactful telephone manner - IT skills including word processing, spreadsheets, data capture and processing, desktop publishing - Flexible and versatile approach to meet the needs of the service and environment. - Able to work alone and as part of a team - Proactive and positive attitude to problem solving - Proactive and positive attitude to change - Diligent and motivated ### Personal Circumstances **Essential** - Able to travel independently - Able to work 7 days per week 08:00 to 20:00 - Able to work at different locations to provide holiday/sickness/vacancy cover ## Documents - [262-a-26-8051697 icc hub coordinator b3 (pdf, 216.4kb)](https://www.healthjobsuk.com/documents?vdoc=10344449) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.