# ICC Dispatcher

> NHS job listing from Job Clerk for North West Ambulance Service NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/icc-dispatcher/67aaf798-2f04-40f5-9b23-2e22b097b1a5
- **Markdown:** https://www.jobclerk.com/job/icc-dispatcher/67aaf798-2f04-40f5-9b23-2e22b097b1a5.md

## Summary

- **Status:** Live
- **Employer:** North West Ambulance Service NHS Trust
- **Town:** Bolton
- **Region:** North West
- **Country:** England
- **Grade:** Band 4
- **Salary:** £28,392 - £31,157 per annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-07-22T23:59:00.000Z
- **Posted:** 2026-07-08T10:03:16.007Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8139910
- **Application URL:** https://apps.trac.jobs/job-advert/8139910?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.nwas.nhs.uk

## Job Content

### Job overview

Are you calm under pressure, highly motivated, and able to multitask effectively?

North West Ambulance Service is recruiting Dispatchers to join our Integrated Contact Centres (ICC) in Broughton & Speke. Working alongside 999 Call Handlers, you will be responsible for dispatching emergency resources and communicating via radio with paramedics and other emergency responders.

Our Integrated Contact Centres operate 24 hours a day, 7 days a week, receiving emergency calls and coordinating ambulance responses across the region.

Applicants must be flexible and able to commit to a rota pattern that includes:

- Day and night shifts
- Weekends
- Bank Holidays
- Religious festivals

### Main duties of the job

The ICC is a fast-paced environment where excellent typing skills and the ability to remain calm under pressure are essential. Successful applicants will have strong communication skills, attention to detail, and the ability to make decisions quickly and accurately.

No previous medical experience is required as a comprehensive training package will be provided.

Training

Successful applicants must be able to commit to a three-week training programme. Annual leave will not be permitted during this period.

Training courses will commence:

- Lancashire: Monday 28 September 2026
- Merseyside: Monday 16 November 2026

During the first week, candidates will undertake observations across a variety of roles within the Integrated Contact Centre.

The training programme will include a mixture of daytime and late shifts.

### Detailed job description and main responsibilities

Please read the attached Job Description, Person Specification and information regarding assessments and training locations before submitting your application.

Assessment Centre

Assessment Centres will be held in Speke on: Saturday 25 July 2026

Candidates will complete a series of assessments including:

- Typing test
- Memory and recall exercises
- Attentional focus assessment
- Multi-tasking assessment

Candidates who successfully pass these assessments will be invited to attend a formal interview on the same day.

## Person Specification

### Skills / Competencies

**Essential**

- Excellent keyboard and computer skills evidenced by the ability to effectively input and access information to/from the IT systems
- Developed communication and interpersonal skills
- Excellent listening and communication skills
- Ability to 'multi-task' and prioritise effectively
- Problem solving skills
- Planning and organisation skills
- Ability to make dynamic decisions under pressure
- Ability to work on own initiative and to follow protocols as appropriate
- Ability to maintain confidentiality
- Effective team member
- Strong work ethic
- Self disciplined and motivated to improve patient care
- Demonstrate an understanding of managing a safe working environment

### Values and Behaviours

**Essential**

- Ability to work unsocial hours/shift pattern
- Good attendance record
- Present a professional image

### Qualification and Knowledge

**Essential**

- Educated to GCSE standard or above, or equivalent vocational qualifications
- Evidence of continuous professional development

## Documents

- [application guide (pdf, 207.5kb)](https://www.healthjobsuk.com/documents?edoc=2376)
- [staff benefits brochure (pdf, 4.4mb)](https://www.healthjobsuk.com/documents?edoc=3013)
- [recruitment of ex-offenders (pdf, 228.4kb)](https://www.healthjobsuk.com/documents?edoc=1984)
- [recruitment terms and conditions (pdf, 40.5kb)](https://www.healthjobsuk.com/documents?edoc=1413)
- [job description & person specification (pdf, 861.6kb)](https://www.healthjobsuk.com/documents?vdoc=10438496)
- [candidate's guide to nhs employment checks standards (pdf, 221.3kb)](https://www.healthjobsuk.com/documents?edoc=1412)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.