# Homecare Co-Ordinator Band 3 > NHS job listing from Job Clerk for South Eastern Health and Social Care Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/homecare-co-ordinator-band-3/a18b4c88-ea69-4b8a-8ba8-bab3f0675cec - **Markdown:** https://www.jobclerk.com/job/homecare-co-ordinator-band-3/a18b4c88-ea69-4b8a-8ba8-bab3f0675cec.md ## Summary - **Status:** Live - **Employer:** South Eastern Health and Social Care Trust - **Town:** Dundonald - **Region:** South - **Country:** Northern Ireland - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £24,937 - £26,598 - **Contract type:** Permanent - **Closing date:** 2026-06-17T17:30:00.000Z - **Posted:** 2026-06-03T15:29:53.271Z - **Source information URL:** https://jobs.hscni.net/Job/47474/sehscthomecare-coordinator-band-3 - **Application URL:** https://jobs-app.hscni.net/sap/bc/webdynpro/sap/hrrcf_a_posting_apply?PARAM=cG9zdF9pbnN0X2d1aWQ9MDA1MDU2OTNGMzJDMUZFMTk3RUIxQUNDODhBOTI3QTgmY2FuZF90eXBlPWU%3d - **Employer website:** https://setrust.hscni.net ## Job Content ### Job details - Branch: Downpatrick Area (SEHSCT) - Location: Downshire Hospital, Main Building - Salary: Band 3 (£24,937 - £26,598) - Contract Type: Permanent - Opening Date: 03/06/26 - Closes: Wed, 17 June 2026 @ 5:30 PM - Interview Dates: To be confirmed. ### Notes Important Information If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website. ### JOB DESCRIPTION JOB TITLE: Team Coordinator BAND: 3 DIRECTORATE: Primary Care and Older People’s Services INITIAL LOCATION: Downshire Hospital, Main Building REPORTS TO: Registered Manager ACCOUNTABLE TO: Director of Primary Care and Older People ### JOB SUMMARY Homecare Services The Directorate of Primary Care, Older People’s Services and Nursing provides a range of homecare services designed to enable service users to remain at home and to live as independently as possible. Practical care services provision is achieved through empowering service users and carers to build on existing support networks. The focus of the Homecare Service is the provision of high quality care services in line with regulation and minimum required standards. Team Coordinators are an integral part of the team to which they are attached, they are expected to work closely with the Area Managers and other staff to ensure the delivery of a high quality service. Team Coordinators are office based and required to undertake the mainly electronic administrative tasks which underpin the delivery of good quality homecare so attention to detail is paramount. Frequently Team Coordinators are the first point of telephone contact for members of the public, Homecare workers and community based colleagues and must understand the implications of representing South East Trust in this way. The post holder will be expected to use/her own initiative in carrying out a range of duties involved in the placement of Homecare workers with service users. ### KEY DUTIES / RESPONSIBILITIES 1 Process referrals for Care Services and arrange replacement service for service users when Homecare workers are unavailable due sickness, training, annual leave or any other type of leave. 2 Make and receive telephone calls and emails and take appropriate action. This involves principally contact with Homecare workers, service users and other professionals with regard to service delivery arrangements. 3 Accurate and clear notification to Homecare workers by telephone, electronically or in writing of the service they are to provide to service users. Responsible for preparing, checking and circulation of care rotas. 4 Undertake work allocated from Area Managers and other senior staff. 5 Provide relief cover for other Team Coordinators and provide cover for the out of hours service provision (office based). 6 Inputting all relevant data concerning service delivery, promptly and accurately, to Electronic information systems - CareLine Live, Encompass, E-Rostering etc, in accordance with Trust and Homecare Policies and Procedures. 7 Liaise with other disciplines, departments and external agencies in a helpful and professional manner. 8 Comply with all current Trust and Homecare Policies and Procedures. 9 Provide Payroll with the hours worked by Homecare workers. 10 Participate in the Induction and Training and Development of Homecare workers and maintain Homecare workers personal files and records. 11 Miscellaneous duties including opening and distributing mail, filing, photocopying, stock ordering to ensuring effective administrative support. 12 Preparation of Statistical Information. 13 Dealing with requests for information. 14 Organising and on occasion participating in team meetings. 15 Participate in the Trust’s Performance and Development Process and supervision in line with policy. 16 Attend mandatory training and undertake any further training identified. 17 Undertake special projects as required. 18 To monitor, update and revise systems and procedures as necessary. 19 To monitor the hours worked and mileage claimed by Homecare workers to ensure they are paid correctly and to report issues to Domiciliary Area Manager. 20 Liaise with the Area Manager to ensure that the contracted hours for all staff are accurately maintained. 21 To monitor and order stock for office and Homecare workers and ensure that all equipment databases are maintained. 22 Carry out duties of a similar nature and appropriate to the band, as directed. 23 To assist team members in evidencing compliance with all Corporate Quality Assurance Schemes eg ISO, IIP. 24 To be aware of and ensure both self and staff from whom responsible working in accordance with Trust Policy and procedure and regulation. 25 To be aware of and compliant with the Domiciliary Care Agencies Regulations (Northern Ireland) 2007 and RQIA Domiciliary Care Minimum Standards. 26 To be aware of the organisations aims and objectives outlined in the corporate plan. 27 To ensure compliance with own mandatory training and any training needs identified. 28 To assist with the provision of appropriate and timely data for directorate Governance requirements. ### RAISING CONCERNS - RESPONSIBILITIES 1 The post holder will promote and support effective team working, fostering a culture of openness and transparency. 2 The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the South Eastern Health & Social Care Trust’s Raising Concerns Policy and their professional code of conduct, where applicable. ### GENERAL REQUIREMENTS ### The post holder will be required to 1 Ensure the Trust’s policy on equality of opportunity is promoted through his / her own actions and those of any staff for whom he / she has responsibility. 2 Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents / incidents / equipment defects to his / her manager, and maintaining a clean, uncluttered and safe environment for patients/service users, members of the public and staff. ### 3 Adhere at all times to all Trust policies / codes of conduct, including for example Smoke Free policy IT Security Policy and Code of Conduct Standards of attendance, appearance and behaviour 4 Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work. 5 Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control. All employees of the South Eastern Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the South Eastern Health & Social Care Trust including patients / service users, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the South Eastern Trust policy and procedures on records management and to seek advice if in doubt. 7 Take responsibility for his / her own ongoing learning and development, in order to maximise his / her potential and continue to meet the demands of the post. Represent the Trust’s commitment to providing the highest possible standard of service to patients / service users and members of the public, by treating all those with whom he / she comes into contact in the course of work, in a pleasant, courteous and respectful manner. This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time. It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand. eHealth The South Eastern Health & Social Care Trust has invested in eHealth to deliver better, faster, safer care to our community and is committed to supporting staff to utilise associated information systems that directly and indirectly inform care. Trust staff are therefore required to commit sufficient time to ensure that they acquire and/or retain the core technology skills required to support their role. Personal and Public Involvement (PPI) Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal and Public Involvement (PPI). Please use the link below to access the PPI standards leaflet for further information. http://www.publichealth.hscni.net/sites/default/files/PPI_leaflet.pdf May 2026 ### PERSONNEL SPECIFICATION JOB TITLE AND BAND Homecare Team Coordinator DEPARTMENT / DIRECTORATE Primary Care and Older People’s Services SALARY Band 3 HOURS 37.5 per week Ref No: 55704188 May 2026 ### Notes to applicants You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria. Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn. ### ESSENTIAL CRITERIA SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below. Factor Criteria Method of Assessment Experience Two years relevant experience Competent in using Microsoft packages to include WORD, EXCEL and OUTLOOK. Qualifications 4 GCSE’s Grades A-C to include English Language (or equivalent or higher) plus one year’s relevant experience. OR Two years relevant experience * Relevant experience to include office administration duties and knowledge of health and social care services. Shortlisting by Application Form SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage: Skills / Abilities Ability to work as part of a team and on own initiative. Excellent organisational skills with the ability to prioritise work load. Excellent Communication to meet the needs of the post. Ability to work in a changing environment. Ability to identify problems and recommend appropriate solutions. Ability to work in a confidential manner Ability to develop and maintain effective working relationships with a diverse range of stakeholders. Ability to effectively use computerised systems to manage and communicate information. Interview / Test ### DESIRABLE CRITERIA SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted Factor Criteria Method of Assessment Experience Experience of coordinating Homecare staff or working within a Homecare service office. Shortlisting by Application Form As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed. To access a copy of the Access NI Code of Practice, please Click here The South Eastern Health & Social Care Trust has guidance on the Recruitment of People with Criminal Convictions. To access a copy of this guidance, please Click Here Protecting and using your information To access a copy of the Trust’s Data Protection Policy Statement, Click Here ### THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER ### Successful applicants may be required to attend for a Health Assessment can expect to be placed at the minimum point of the pay scale, although a higher starting salary, within the range of the pay band may be available if the person appointed has experience relevant & equivalent to the post. Request for recognition of previous service with non-direct NHS/HSC organisations towards starting salary and incremental credit must be made via the Retained Recruitment team within 3 months from commencement of employment. Requests made after 3 months will not be considered. If the successful candidate is an existing HSC employee moving to a higher band, AfC Pay on Promotion will apply. are able to request Flexible Working from the 1st day of their employment. A number of flexible working provisions are offered by all HSC Organisations including Full-time working, Fixed working patterns, Part-time working, Flexi-time, Compressed/elongated hours, Average hours working patterns, Term-time working, Job-share or Homeworking for some or all of the working pattern, depending on the role being undertaken. Successful applicants are encouraged to discuss with their manager what Flexible Working provisions may be available in the role they are taking up, prior to commencing employment, to help them achieve a positive Work/Life Balance All staff are expected to display the HSC Values at all times ## Job Details Branch: Downpatrick Area (SEHSCT) Location: Downshire Hospital, Main Building Salary: Band 3 (£24,937 - £26,598) Contract Type: Permanent Opening Date: 03/06/26 Closes: Wed, 17 June 2026 @ 5:30 PM Interview Dates: To be confirmed. Notes: Important Information If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website. ## Job Description Homecare Services The Directorate of Primary Care, Older People’s Services and Nursing provides a range of homecare services designed to enable service users to remain at home and to live as independently as possible. Practical care services provision is achieved through empowering service users and carers to build on existing support networks. The focus of the Homecare Service is the provision of high quality care services in line with regulation and minimum required standards. Team Coordinators are an integral part of the team to which they are attached, they are expected to work closely with the Area Managers and other staff to ensure the delivery of a high quality service. Team Coordinators are office based and required to undertake the mainly electronic administrative tasks which underpin the delivery of good quality homecare so attention to detail is paramount. Frequently Team Coordinators are the first point of telephone contact for members of the public, Homecare workers and community based colleagues and must understand the implications of representing South East Trust in this way. The post holder will be expected to use/her own initiative in carrying out a range of duties involved in the placement of Homecare workers with service users. ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.