# Helpdesk Operator > NHS job listing from Job Clerk for Sheffield Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/helpdesk-operator/b9b80715-675e-4a08-ae76-c549c6963255 - **Markdown:** https://www.jobclerk.com/job/helpdesk-operator/b9b80715-675e-4a08-ae76-c549c6963255.md ## Summary - **Status:** Live - **Employer:** Sheffield Teaching Hospitals NHS Foundation Trust - **Town:** Sheffield - **Region:** North East and Yorkshire - **Country:** England - **Grade:** Band 2 - **Salary:** £25,272 Per annum pro rata for part time staff - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (08:00 to 16:00 weekdays - Monday to Friday) - **Closing date:** 2026-06-10T23:59:00.000Z - **Posted:** 2026-05-27T23:02:04.433Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/South_Yorkshire/Sheffield/Sheffield_Teaching_Hospitals_NHS_Foundation_Trust/Estates_Helpdesk_Operator/Estates_Helpdesk_Operator-v7754873 - **Application URL:** https://apps.trac.jobs/job-advert/7754873?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sth.nhs.uk ## Job Content ### Job overview Provision of High Quality Customer Focussed Support to Staff and Visitors by logging and prioritising requests for assistance via the Estates Helpline. To be first point of contact for all sites within the Trust for reporting emergency and routine maintenance problems. To provide helpdesk/clerical support to the Directorate which includes; Ensure helpdesk is covered from 0800 to 1600 Monday to Friday To be first point of contact for all sites within the Trust for reporting maintenance problems. Handle a wide range of enquiries relating to maintenance/repair problems. Good communication and listening skills; especially when English is not the first language of the caller. Remain calm when dealing with abusive, irate or distressed callers. Retain concentration whilst dealing with frequent interruptions due to nature of work Calls received require various courses of action, working unsupervised, taking responsibility to determine what action is taken. To be familiar with Trust sites and keep up to date with new developments to ensure all calls are logged accurately with correct geographic reference. To Maintain some manual records pertinent to jobs logged. To provide admin Reception cover during leave and breaks. ### Main duties of the job To provide helpdesk/clerical support to the Directorate which includes; - Ensure helpdesk is covered from 0800 to 1600 Monday to Friday, - To be first point of contact for all sites within the Trust for reporting maintenance problems. - Handle a wide range of enquiries relating to maintenance/repair problems. - Good communication and listening skills; especially when English is not the first language of the caller. - Remain calm when dealing with abusive, irate or distressed callers. - Retain concentration whilst dealing with frequent interruptions due to nature of work - Calls received require various courses of action, working unsupervised, taking responsibility to determine what action is taken. - To be familiar with Trust sites and keep up to date with new developments to ensure all calls are logged accurately with correct geographic reference. - To Maintain some manual records pertinent to jobs logged. - To provide admin Reception cover during leave and breaks. ### Detailed job description and main responsibilities Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. ## Job Details Provision of High Quality Customer Focussed Support to Staff and Visitors by logging and prioritising requests for assistance via the Estates Helpline. To be first point of contact for all sites within the Trust for reporting emergency and routine maintenance problems. To provide helpdesk/clerical support to the Directorate which includes; Ensure helpdesk is covered from 0800 to 1600 Monday to Friday To be first point of contact for all sites within the Trust for reporting maintenance problems. Handle a wide range of enquiries relating to maintenance/repair problems. Good communication and listening skills; especially when English is not the first language of the caller. Remain calm when dealing with abusive, irate or distressed callers. Retain concentration whilst dealing with frequent interruptions due to nature of work Calls received require various courses of action, working unsupervised, taking responsibility to determine what action is taken. To be familiar with Trust sites and keep up to date with new developments to ensure all calls are logged accurately with correct geographic reference. To Maintain some manual records pertinent to jobs logged. To provide admin Reception cover during leave and breaks. ## Job Description To provide helpdesk/clerical support to the Directorate which includes; Ensure helpdesk is covered from 0800 to 1600 Monday to Friday, To be first point of contact for all sites within the Trust for reporting maintenance problems. Handle a wide range of enquiries relating to maintenance/repair problems. Good communication and listening skills; especially when English is not the first language of the caller. Remain calm when dealing with abusive, irate or distressed callers. Retain concentration whilst dealing with frequent interruptions due to nature of work Calls received require various courses of action, working unsupervised, taking responsibility to determine what action is taken. To be familiar with Trust sites and keep up to date with new developments to ensure all calls are logged accurately with correct geographic reference. To Maintain some manual records pertinent to jobs logged. To provide admin Reception cover during leave and breaks. ## Responsibilities Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. ## Person Specification ### Experience **Essential** - Helpdesk Systems - General Admin duties - Microsoft Office Applications such as Word, Excel, Access ### Qualifications **Essential** - Maths & English Language (GCSE ‘O’ level or equivalent at Grade C/4) **Desirable** - RSA Typewriting ### Special Skills / Aptitudes **Essential** - Must be able to demonstrate:- Effective communication - Customer focused approach - Attention to detail ## Documents - [staff benefits (pdf, 2.7mb)](https://www.healthjobsuk.com/documents?edoc=2420) - [job description (pdf, 64.7kb)](https://www.healthjobsuk.com/documents?vdoc=10199038) - [person specification (pdf, 224.6kb)](https://www.healthjobsuk.com/documents?vdoc=10199037) - [information for candidates (pdf, 496.3kb)](https://www.healthjobsuk.com/documents?edoc=2162) - [applicants - how we use your information (pdf, 87.4kb)](https://www.healthjobsuk.com/documents?edoc=2165) - [getting to work at sheffield teaching hospitals (pdf, 305.0kb)](https://www.healthjobsuk.com/documents?edoc=2163) - [policy statement on the recruitment of ex-offenders (pdf, 124.0kb)](https://www.healthjobsuk.com/documents?edoc=2211) - [a guide to using artificial intelligence and with your personal statement (pdf, 163.6kb)](https://www.healthjobsuk.com/documents?edoc=2894) - [candidate application best practice guide - please read before completing your application (pdf, 236.3kb)](https://www.healthjobsuk.com/documents?edoc=2161) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.