# Helpdesk Operator > NHS job listing from Job Clerk for Hull University Teaching Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/helpdesk-operator/7716fa04-e48c-47c2-a489-5aa250fd7160 - **Markdown:** https://www.jobclerk.com/job/helpdesk-operator/7716fa04-e48c-47c2-a489-5aa250fd7160.md ## Summary - **Status:** Live - **Employer:** Hull University Teaching Hospitals NHS Trust - **Town:** Hull - **Region:** North East and Yorkshire - **Country:** England - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Rotational Shift pattern) - **Closing date:** 2026-06-10T23:59:00.000Z - **Posted:** 2026-05-27T10:31:09.034Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/East_Yorkshire/Cottingham/Hull_University_Teaching_Hospitals_NHS_Trust/Estates_Facilities_Development/Estates_Facilities_Development-v8022688 - **Application URL:** https://apps.trac.jobs/job-advert/8022688?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.hull.nhs.uk ## Job Content ### Job overview An exciting opportunity has become available to work on the Portering Helpdesk, based at the trusts Switchboard department. The role is for a a Portering Helpdesk and Transport operator at Castle Hill Hospital. The post is to cover a Full time position participating in weekday and weekend shift coverage on a rotational basis including Bank Holiday Rota. We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure.  You will require a confident telephone manner and proven customer service skills. ### Main duties of the job The helpdesk role supports the co-ordination of portering resources; allocating and dispatching tasks, based on importance and urgency, as well as routine activities to support patient flow throughout our hospitals. Answering calls from colleagues requesting non-patient transport; liaising with couriers and booking tasks. Working as part of a team, multitasking and liaising with Trust colleagues are a key part of the role. Portering and non-patient transport desk duties are a key function of this role which also operates from the switchboard area. Full training will be provided. ### Detailed job description and main responsibilities For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification. Should we receive a high volume of applications the advert may be closed earlier than stated. Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position. We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK. ## Job Details An exciting opportunity has become available to work on the Portering Helpdesk, based at the trusts Switchboard department. The role is for a a Portering Helpdesk and Transport operator at Castle Hill Hospital. The post is to cover a Full time position participating in weekday and weekend shift coverage on a rotational basis including Bank Holiday Rota. We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills. ## Job Description The helpdesk role supports the co-ordination of portering resources; allocating and dispatching tasks, based on importance and urgency, as well as routine activities to support patient flow throughout our hospitals. Answering calls from colleagues requesting non-patient transport; liaising with couriers and booking tasks. Working as part of a team, multitasking and liaising with Trust colleagues are a key part of the role. Portering and non-patient transport desk duties are a key function of this role which also operates from the switchboard area. Full training will be provided. ## Responsibilities For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification. Should we receive a high volume of applications the advert may be closed earlier than stated. Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position. We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK. ## Person Specification ### Other Requirements **Essential** - Must be willing to work flexibly. - Must be willing to work unsocial hours including weekends & Bank holidays as the service requires. ### Education/ Qualifications **Essential** - Good standard of Secondary Education to GCSE level or equivalent **Desirable** - NVQ / Customer care qualification ### Knowledge, Training & Experience **Essential** - Basic IT Skills with a Knowledge of Microsoft office-based applications - Keyboard / Typing Skills - Diplomacy - Ability to work under pressure **Desirable** - Knowledge of NHS Switchboard - Switchboard / Call centre experience - Experience of using 2-way radio communication systems - Basic understanding of Telephone system features ### Communication and Interpersonal Skills **Essential** - Customer care experience - Experience of working within an office environment. - Excellent communication skills both written and oral - Ability to liaise with people at all levels, internal and external to the organisation. - Excellent telephone skills. - Confidence - Professionalism always - Ability to work on own initiative and as part of a team. ## Documents - [our promise (pdf, 313.3kb)](https://www.healthjobsuk.com/documents?edoc=1964) - [job description (pdf, 233.2kb)](https://www.healthjobsuk.com/documents?vdoc=10312091) - [remarkable people (pdf, 3.4mb)](https://www.healthjobsuk.com/documents?edoc=1965) - [additional information (pdf, 308.1kb)](https://www.healthjobsuk.com/documents?edoc=1963) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.