# Help Desk Administrator > NHS job listing from Job Clerk for Dorset County Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/help-desk-administrator/6e7248d6-1490-4029-a0c9-a83b59c37621 - **Markdown:** https://www.jobclerk.com/job/help-desk-administrator/6e7248d6-1490-4029-a0c9-a83b59c37621.md ## Summary - **Status:** Live - **Employer:** Dorset County Hospital NHS Foundation Trust - **Location:** Dorset County Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per Annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-27T22:59:00.000Z - **Posted:** 2026-08-13T15:50:47.479Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Dorset/Dorchester/Dorset_County_Hospital_NHS_Foundation_Trust/Help_Desk_Administrator/Help_Desk_Administrator-v8206017 - **Application URL:** https://apps.trac.jobs/job-advert/8206017?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.dchft.nhs.uk ## Job Content ### Job overview The Estates department is seeking a forward thinking and innovative individual that embraces improvement and change to assist with the transformation of its operation. This role is part of a wider administrative team that provides support to estates (hard services, capital projects, governance and decontamination) and therefore will have a very varied remit. Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations. ### Main duties of the job The Helpdesk function is central to providing maintenance support across the Trust Estate. The post holder will work with the Estates Supervisors Officers, providing administrative assistance to support the Estates & Facilities Department as directed. The post holder will assist in the day-to-day operation of the Estates Helpdesk via the MiCad/Zetasafe Helpdesk software system, logging job requests and chasing queries as necessary updating requesters regarding progress and outcomes. The post holder will act as a customer service link between internal and external clients, contractors and the Estates and Facilities Service. ### Detailed job description and main responsibilities Be the first point of contact for visitors to the Estates Department responsible for ensuring that all visitors sign in and putting them in touch with their Trust contact and issuing keys and security passes as required. Maintain a courteous and helpful approach when dealing with all visitors and contractors. To ensure all jobs are handled with an effective response, issues are addressed and actioned swiftly, liaising, supporting and working closely with the Estates Officers & Managers. To receive incoming telephone calls, manage queries, record and pass on messages as appropriate from service users and suppliers, including wards, non-clinical departments, Trust staff and external supply companies and contractors. Accurately processing jobs for Trust Estates staff and Contractors using the Estates Singu/Zetasafe software Helpdesk system to include, raising and allocating calls, monitoring active and outstanding, and closing completed jobs, highlighting issues where needed to the appropriate person. Maintain stock levels within the department and ensure the system is kept up to date. To arrange service attendance to site to maintain or repair equipment and or buildings, under direction of appropriate persons, recording information via the internal logging system To raise purchase orders and receipt goods to ensure prompt payment of goods and services received by the Estates & Facilities department. To liaise with the Procurement & Finance departments on queries. Receive deliveries into Estates, checking for accuracy and storing goods securely for distribution to the relevant teams. Ensuring items are logged on the system. Assist with the physical and electronic document and record control and management, including filing, storage, update and disposal of document and records. General office duties, to include sending/receiving emails, receive, distribute, gather and send all incoming/outgoing mail, photocopying and invoice checking daily. To provide cover for other administration Team as required and to undertake other duties commensurate with this grade of post in agreement with the relevant line manager. ### Applicant requirements This post will require a submission for Disclosure to be made to check for any unspent criminal convictions. ## Person Specification ### Skills & Abilities **Essential** - Evidence of varied administrative skills - Evidence of effective communication skills both written and oral - Evidence of ability to respond quickly to changing priorities organising and prioritising own workload to meet deadlines - Evidence of ability to work with minimal supervision - Evidence of ability to exercise judgement when dealing with customer queries and to analyse and resolve problems - Evidence of flexibility and ability to adapt to different areas of work - Ability to build and maintain good working relationships within a team. - An understanding of the meaning of confidentiality and the requirement for this to be maintained ### Knowledge & Experience **Essential** - Evidence of previous posts held of a similar level, ideally within the NHS, but not exclusively - Experience of working with computer systems, to include Microsoft Office, in a working/academic environment - Previous experience of working within a customer focused environment **Desirable** - Knowledge/experience in Facilities Management (preferably in hard services/estates) - Experience with MICAD/Zetasafe systems or similar ### Education, Qualifications & Training **Essential** - Educated to GCSE level or equivalent, including English at Grade C or above - An RSA, ECDL or CLAIT qualification or one year’s keyboard experience ## Documents - [dorset map (pdf, 59.3kb)](https://www.healthjobsuk.com/documents?edoc=683) - [trust values (pdf, 678.1kb)](https://www.healthjobsuk.com/documents?edoc=1050) - [dbs code of practice (pdf, 54.9kb)](https://www.healthjobsuk.com/documents?edoc=682) - [the nhs constitution (pdf, 568.7kb)](https://www.healthjobsuk.com/documents?edoc=1051) - [advice for candidates (pdf, 110.5kb)](https://www.healthjobsuk.com/documents?edoc=689) - [helpdesk administrator (pdf, 418.5kb)](https://www.healthjobsuk.com/documents?vdoc=10512582) - [dch recruitment information pack (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2819) - [guidance regarding disabled staff (pdf, 96.3kb)](https://www.healthjobsuk.com/documents?edoc=684) - [car parking information for employees (pdf, 225.0kb)](https://www.healthjobsuk.com/documents?edoc=680) - [joint strategy - dorset county hospital and dorset healthcare (pdf, 6.0mb)](https://www.healthjobsuk.com/documents?edoc=2899) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.