Healthcare Support Worker - Emergency Department

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The Emergency Complex at Glasgow Royal Infirmary comprises the Emergency Department and Acute Assessment Unit, managing approximately 350 patients per day. The complex cares for a varied range of patients from the Northeast of Glasgow. We require an experienced Band 3 Clinical Support Worker to join our Emergency Department Team.

You will work within the nursing and multi-professional team to ensure a high standard of care to a defined patient group, competently performing the necessary technical, invasive and physical aspects of care. It is preferable that you are competent in extended roles (ECG recording, Venepuncture, Cannulation, as a minimum.) Applicants should have previous experience of working in an Emergency Department or Acute Assessment Unit or equivalent Acute experience.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Please note the salary is Pro Rata for part time hours.

There are 4x posts available with the following hours per week and contract durations:

• 1x 36 hours permanent
• 1x 22.69, permanent
• 1x 34.1, permanent
• 1x 36 hours per, fixed-term for 12 months.

These roles are based at Glasgow Royal Infirmary.

The shift pattern is 11.5 hours rotational over 24 hours and 7 days.

Key responsibilities:

1. Assist patients with activities of daily living including personal hygiene and dressing while adhering to manual handling procedures and policies

2. Support the delivery of patient care as defined by the context, purpose and philosophy of the Health Care team to which they contribute.

3. Share responsibility for key aspects of care delivery, demonstrating an awareness of cost efficiency and safety.

4. Provide patient care in support of a Registered nurse to ensure delivery of a high quality of patient care.

5. Record and report patient observations in care plans to ensure maintenance of accurate and up to date records.

6. Co-operate with and maintain good relationships with other disciplines that are attending and treating clients to maximise patient care.

7. Maintain good relationships and an empathic approach to clients’ carers and relatives and refer them to a trained nurse for any questions they may have on the clients’ condition or for any suggestions or complaints that they wish to raise.

8. Report observed changes in the clients’ physical/psychological needs and participate in maintaining accurate and up-to-date records to ensure effective communication.

9. Work within Divisional policies and procedures to ensure maintenance of safe working practices for patients and colleagues.

Knowledge, training, qualifications and/or experience required to do the job:

Please see attached Person Spec, below this advert.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Laura MacKay, LSCN, 0141 242 9490, Laura.mackay17@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The Emergency Complex at Glasgow Royal Infirmary comprises the Emergency Department and Acute Assessment Unit, managing approximately 350 patients per day. The complex cares for a varied range of patients from the Northeast of Glasgow. We require an experienced Band 3 Clinical Support Worker to join our Emergency Department Team.

You will work within the nursing and multi-professional team to ensure a high standard of care to a defined patient group, competently performing the necessary technical, invasive and physical aspects of care. It is preferable that you are competent in extended roles (ECG recording, Venepuncture, Cannulation, as a minimum.) Applicants should have previous experience of working in an Emergency Department or Acute Assessment Unit or equivalent Acute experience.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Please note the salary is Pro Rata for part time hours.

There are 4x posts available with the following hours per week and contract durations:

• 1x 36 hours permanent
• 1x 22.69, permanent
• 1x 34.1, permanent
• 1x 36 hours per, fixed-term for 12 months.

These roles are based at Glasgow Royal Infirmary.

The shift pattern is 11.5 hours rotational over 24 hours and 7 days.

Key responsibilities:

1. Assist patients with activities of daily living including personal hygiene and dressing while adhering to manual handling procedures and policies

2. Support the delivery of patient care as defined by the context, purpose and philosophy of the Health Care team to which they contribute.

3. Share responsibility for key aspects of care delivery, demonstrating an awareness of cost efficiency and safety.

4. Provide patient care in support of a Registered nurse to ensure delivery of a high quality of patient care.

5. Record and report patient observations in care plans to ensure maintenance of accurate and up to date records.

6. Co-operate with and maintain good relationships with other disciplines that are attending and treating clients to maximise patient care.

7. Maintain good relationships and an empathic approach to clients’ carers and relatives and refer them to a trained nurse for any questions they may have on the clients’ condition or for any suggestions or complaints that they wish to raise.

8. Report observed changes in the clients’ physical/psychological needs and participate in maintaining accurate and up-to-date records to ensure effective communication.

9. Work within Divisional policies and procedures to ensure maintenance of safe working practices for patients and colleagues.

Knowledge, training, qualifications and/or experience required to do the job:

Please see attached Person Spec, below this advert.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Laura MacKay, LSCN, 0141 242 9490, Laura.mackay17@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.