# Health Records Clerk - TLC > NHS job listing from Job Clerk for Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/health-records-clerk-tlc/0fb32557-f43f-447a-8540-ed33c61de2a0 - **Markdown:** https://www.jobclerk.com/job/health-records-clerk-tlc/0fb32557-f43f-447a-8540-ed33c61de2a0.md ## Summary - **Status:** Live - **Employer:** Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust - **Location:** Royal Albert Edward Infirmary - **Workplace type:** onsite - **Profession:** Health records clerk - **Grade:** Band 2 - **Salary:** £25,272 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Part time, Flexible working, 26.5 hours per week - **Closing date:** 2026-10-09T22:59:00.000Z - **Posted:** 2026-10-06T09:00:39.606Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lancashire/Wigan/Wrightington_Wigan_Leigh_Teaching_Hospitals_NHS_Foundation_Trust/Health_Record_Clerk/Health_Record_Clerk-v8237881 - **Application URL:** https://apps.trac.jobs/job-advert/8237881?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.wwl.nhs.uk ## Job Content ### Job overview We are looking for a hard working, organised individual with excellent customer service skills. This role is based across 4 reception desks at The Thomas Linacre Centre. Main duties include checking patient demographics, attending patients in, letting the nursing staff know and booking patients appointments. ### Main duties of the job To provide a responsive, efficient, and adaptable administrative service to support the delivery of an effective Outpatient department. To ensure the patient’s needs are central to the delivery of the service and compliance with all appropriate policies and procedures. ### Detailed job description and main responsibilities - To ensure that all patients’ case-notes are prepared and available in advance of the clinic in accordance with procedure. - To receive patients at reception and ensure that all patient demographic details are update both on PAS and in the case-notes. - To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings. - To be responsible for the recording of all clinic outcomes and other information within agreed deadlines. - To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance. - To assist members of the medical and nursing staff with any queries during the course of the clinic. - Deal with walk-in patients to clinic, ensuring that the patients’ case-notes are obtained and transported as quickly as possible. - Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required. - Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic. - Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to. - To provide cover when necessary. - To provide any other duties that may be required relevant to this grade. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - To deliver a high level of customer care and communication skills - Excellent organisational skills - Ability to prioritise and manage own workload. - Computer Skills/keyboard skills - General office duties/filing, faxing etc. **Desirable** - IT skills i.e. e-mail, intranet and Microsoft Packages. - The ability to adapt to new systems/procedures as required. ### Knowledge **Essential** - To demonstrate a clear understanding of customer care services. - The ability to follow strict guidelines and procedures within a Healthcare setting. - To be aware of confidentiality. **Desirable** - Demonstrate a knowledge and understanding of customer care practises and procedures. - Be aware of Data protection Act. ### Additional **Essential** - Good attendance record. - Be able to fulfil the requirements of the role. - Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation. ### Experience **Essential** - To have worked or have experience In working in a busy pressurised customer focused environment. - To work efficiently to Targets and deadlines **Desirable** - Recent work experience within a healthcare setting - To have had experience of patient administration systems and processes ### Qualifications **Essential** - To be educated to GCSE/CSE or equivalent English grade C or above or able to demonstrate equivalent - Has achieved NVQ level 2 Business & Administration or willing to work towards. **Desirable** - Willing to work towards NVQ level 3 Business & administration. ## Documents - [job description (pdf, 440.4kb)](https://www.healthjobsuk.com/documents?vdoc=10548443) - [person specification (pdf, 72.4kb)](https://www.healthjobsuk.com/documents?vdoc=10548444) - [what wwl can offer you (pdf, 42.7kb)](https://www.healthjobsuk.com/documents?edoc=2701) - [applying for nhs vacancies guidance (pdf, 241.2kb)](https://www.healthjobsuk.com/documents?edoc=2884) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.