# Health Centre Receptionist

> NHS job listing from Job Clerk for City Health Care Partnership CIC.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/health-centre-receptionist/9efd77b1-53f2-471a-8a79-16aae1496b42
- **Markdown:** https://www.jobclerk.com/job/health-centre-receptionist/9efd77b1-53f2-471a-8a79-16aae1496b42.md

## Summary

- **Status:** Live
- **Employer:** City Health Care Partnership CIC
- **Location:** Bransholme Health Centre
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 pa/pr
- **Contract type:** Permanent
- **Employment type:** Part time - 35 hours per week
- **Closing date:** 2026-09-02T23:59:00.000Z
- **Posted:** 2026-08-19T07:40:40.834Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/East_Yorkshire/Hull/City_Health_Care_Partnership_CIC/Care_Coordination_Customer_Care/Care_Coordination_Customer_Care-v8239214
- **Application URL:** https://apps.trac.jobs/job-advert/8239214?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.chcpcic.org.uk/

## Job Content

### Job overview

You’ll support patients and visitors through front of house reception services, helping them access care smoothly and feel welcomed.

You’ll be part of the Care Coordination Customer Service Team, working across multiple health centre receptions. Your role is key to creating a positive first impression and keeping services running safely and efficiently. You’ll work closely with clinical and admin teams to ensure patients are directed and supported with care.

### Main duties of the job

- Welcome patients and visitors in a friendly, professional way
- Manage a busy reception, including answering calls and booking enquiries
- Direct patients to appointments and support clinical teams
- Keep records accurate and up to date using digital systems
- Provide flexible cover across reception sites when needed
- Strong organisation skills with good attention to detail
- Clear communication and a calm, approachable manner
- Flexibility to work across different sites and shift needs
- Level 3 qualification in Business Administration or Customer Service, or equivalent experience
- Word processing skills to OCR Level 2 or ICDL standard
- Experience in an NHS setting is helpful but not essential

We welcome applicants from all backgrounds and value different experiences to help us deliver kind, inclusive care for everyone.

The post is a mobile role covering the 17 health centres in Hull and East riding

### Detailed job description and main responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

## Person Specification

### Knowledge

**Essential**

- Comprehensive knowledge of a range of administration procedures and practices.
- Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.

**Desirable**

- Knowledge of SystmOne functions and other clinical reporting systems
- Knowledge of clinic/appointment programmes
- Knowledge of making every contact count (MECC)

### Experience

**Essential**

- Previous experience of working in an office environment and carrying out general office/administration procedures

**Desirable**

- Previous experience of patient appointment booking systems e.g sytstmOne
- Previous NHS experience or working with the public

### Qualifications

**Essential**

- Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience

**Desirable**

- Word processing to OCR level 2 standard or ICDL

## Documents

- [standard paragraphs (pdf, 352.4kb)](https://www.healthjobsuk.com/documents?edoc=2501)
- [chcp perks and rewards (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2790)
- [candidate & employee privacy notice (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?edoc=2500)
- [job description & person specification (pdf, 252.8kb)](https://www.healthjobsuk.com/documents?vdoc=10549931)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.