# Health Care Support Worker/Customer Care Officer > NHS job listing from Job Clerk for Central and North West London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/health-care-support-workercustomer-care-officer/b2aa347c-32fd-4a9f-a3b9-a9c6efef11d7 - **Markdown:** https://www.jobclerk.com/job/health-care-support-workercustomer-care-officer/b2aa347c-32fd-4a9f-a3b9-a9c6efef11d7.md ## Summary - **Status:** Archived / closed - **Employer:** Central and North West London NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £31,554 - £33,270 per annum inc HCAS pro rata - **Contract type:** Permanent - **Employment type:** Part time - 22.5 hours per week (Mon-Fri, shift pattern, between 8am-8pm and some weekend working will be expected.) - **Closing date:** 2026-07-24T23:59:00.000Z - **Posted:** 2026-07-10T12:31:20.497Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Central_North_West_London_NHS_Foundation_Trust/Dual_role_including_clinical_administration/Dual_role_including_clinical_administration-v8128997 - **Employer website:** https://www.cnwl.nhs.uk ## Job Content ### Job overview An exciting opportunity for a  Healthcare Support Worker /Customer Care Officer(HCSW/CCO) post has arisen in Haringey Sexual Health Services- Young People/Long Acting Contraception (LARC). We are looking for a  motivated and enthusiastic healthcare support worker with an interest in sexual and reproductive health to join our services within Central and North West London NHS Foundation Trust.  This is a 22.5 hour per week permanent  position within our Sexual and Reproductive Health Services based in Haringey. The successful applicant will be required to rotate between the clinics in Haringey but periodically may be required to work  at other services within the Directorate of Sexual & Reproductive Health. This post will require working evenings and some weekends. In addition, the postholder will work with the nursing team to deliver  clinical outreach sessions  to reach vulnerable young people. We offer a supportive, friendly environment, which is both challenging and rewarding. We have a genuine and active commitment to education and staff professional development. The role will provide the opportunity to gain valuable experience in sexual and reproductive health working as part of a multidisciplinary team. Informal visits are encouraged if short-listed Interview date: 07/08/2026 We reserve the right to close this advert early if we receive a high volume of applications. Please apply as soon as possible. ### Main duties of the job For the position you will be:- - A highly motivated individual - Demonstrate an active interest in Sexual and Reproductive Health - You will have a non-judgmental approach to sexual health and reproductive health. - Possess excellent communication and interpersonal skills - Have the ability to work within a team - Computer literate – full training will be given for our computer system ### Detailed job description and main responsibilities The post holder will support the multidisciplinary team, working under the supervision of registered nurses. Register patients onto the clinical system and perform administrative tasks associated with clinical services  and  will assist patients through the clinic. Chaperone doctors and nurses. Carry out venepuncture Manage asymptomatic male and female patients through the service, screen for sexually transmitted infections including HIV. The post holder will keep the material resources of the clinic well stocked and in good order. Establish and maintain communication with people on routine and operational matters. Contributes to own personal development. Assist in maintaining own and other health, safety and security. Assist in maintaining and developing services. Ensure own actions help to maintain quality. Ensure own actions support equality, diversity and rights. ## Person Specification ### Experience **Essential** - Works with young people - Experience working in sexual health **Desirable** - Working with members of the public - Working with people from diverse backgrounds - Work related experience in healthcare setting ### Knowledge & Skills **Essential** - NVQ Level 3 relevant to post or relevant experience in healthcare setting/NHS or similar **Desirable** - Phlebotomy skills ### Skills & Abilities **Essential** - Team worker – works well with other members of staff for the benefit of patients - Communication skills – listens attentively and speaks clearly and confidentiality; able to converse with a variety of people - Able to understand and follow instruction, asking questions when necessary - Flexibility – able to change quickly from one task to another - Willing to work flexible hours as per the needs of the service - Adaptability – learns quickly and able to change from one way of doing something to another - Record keeping – concise and legible signed entries - Ability to work independently - Organisational skills – keeping stores and work environment tidy and orderly - Able to use own initiative ## Documents - [cnwl values (pdf, 182.9kb)](https://www.healthjobsuk.com/documents?edoc=1162) - [cnwl staff charter (pdf, 684.7kb)](https://www.healthjobsuk.com/documents?edoc=2868) - [cnwl staff networks (pdf, 320.0kb)](https://www.healthjobsuk.com/documents?edoc=1160) - [job description & person spec (pdf, 576.3kb)](https://www.healthjobsuk.com/documents?vdoc=10426088) - [cnwl reward and wellbeing handbook 2020 (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=1773) - [cnwl culture scarf behaviour framework (pdf, 710.2kb)](https://www.healthjobsuk.com/documents?edoc=2869) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.