# Health Care Assistant - Central Access Point > NHS job listing from Job Clerk for Leicestershire Partnership NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/health-care-assistant-central-access-point/eec2f265-7675-4d29-9a69-d161ceebf770 - **Markdown:** https://www.jobclerk.com/job/health-care-assistant-central-access-point/eec2f265-7675-4d29-9a69-d161ceebf770.md ## Summary - **Status:** Live - **Employer:** Leicestershire Partnership NHS Trust - **Location:** Anstey Frith House, Leicester Road, Glenfield, Leicester, LE3 8RN, United Kingdom - **Workplace type:** onsite - **Profession:** Healthcare support worker - **Grade:** Band 3 - **Salary:** £25760.00 to £27476.00 - **Contract type:** Permanent - **Employment type:** Full-time - **Closing date:** 2026-09-01T23:59:00.000Z - **Posted:** 2026-08-25T14:07:23.171Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9313-26-0373 - **Application URL:** https://www.jobs.leicspart.nhs.uk/Job/JobDetail?jobid=7290&source=JobtrainNHSJobs - **Employer website:** https://www.leicspart.nhs.uk ## Job Content ### Job summary Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment! We have an excellent opportunity for a Healthcare Assistant (HCA) to join our services at Mental Health Central Access Point. Mental Health Central Access Point (MHCAP) is a 24 hour telephone service based at Anstey Frith House in Glenfield, Leicester. This is a platform for callers who have used the NHS 111 option and selected option 2 for Mental Health Support. As a HCA for MHCAP, you will be trained to take calls, complete a questionnaire to identify the callers need and triage the call accordingly. This is a challenging but very rewarding role as you will be supporting callers in distress and working in a busy environment. You will be part of a supportive team where you will be allocated both a Supervisor and a Line Manager. We are looking for people who are empathetic, patient, understanding and have excellent listening skills. The health and wellbeing of our team members is very important to us and we offer a robust induction period, which includes 4 week of shadowing and training to prepare for the role as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths. ### Main duties of the job **Please note, we do NOT offer sponsorship for this role** This role involves working within a 24hrs shift pattern from 0800hrs to 2030hrs long days and 2000hrs to 0800hrs day shifts as we are a 24 hrs service. This role involves completing of care certificate in the first 12 months of starting your role within MHCAP. As an HCA for CAP you will be taking calls from service users and triaging accordingly either internally to the Mental Health Practitioner or externally to other services. In addition to this, you will be contacting emergency services when a patient is at risk, completing referrals to relevant teams such as Child and Adolescent Mental Health Services (CAMHS) and Mental Health Services for Older People (MHSOP) referral and liaising with GP surgeries regarding patient's ongoing care. You will be completing the onwards referral checks, checking referrals sent to community teams to ensure ongoing patient care is adhered to where required. The role involves completing admin referrals sent to the Central Access point generic inbox as well as referrals which comes through admin line. You will be managing patient referrals where a patient has not attended their telephone assessment as well as conducting safe and well checks on patients whilst they await a clinical triage. With this role, you will have the opportunity to shadow different teams within the Urgent Care Pathway. ### About us We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview. ### Details - Date posted: 25 August 2026 - Pay scheme: Agenda for change - Band: Band 3 - Salary: £25,760 to £27,476 a year - Contract: Permanent - Working pattern: Full-time - Reference number: 007274 - Job locations: Anstey Frith House, Leicester Road, Glenfield, Leicester, Leicester, LE3 8RN, United Kingdom ### Job responsibilities If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification. ## Person Specification ### Mobility **Essential** - This will depend on role. This will be specified in the job advertisement. - You must demonstrate how you would meet the stated mobility requirement on your application form ### Experience **Essential** - Experience of working in a healthcare environment ### Trust Values **Essential** - Demonstrates a commitment to the Trust’s Values: Compassion - Demonstrates a commitment to the Trust’s Values: Trust - Demonstrates a commitment to the Trust’s Values: Respect - Demonstrates a commitment to the Trust’s Values: Integrity ### Qualifications **Essential** - Level 2 qualification in functional skills Maths and English - Level 3 qualification in functional skills Maths and English or required to successfully complete within six months - NVQ/QCF Level 3 in Care or equivalent qualification or equivalent relevant experience - Care Certificate or Required to successfully complete within 12 weeks ### Personal Attributes **Essential** - Physically capable for performing the role and responsibilities expected of the post holder, ie manual handling of clients/service users - Willingness to undertake further training and ongoing development - Ability to recognise own limitation and to effectively utilise supervision and support systems to ensure safe and effective delivery of services - Demonstrates an ability to act calmly in emergencies and to respond in a professional manner in occasionally stressful and challenging situations. - Willingness to be flexible and part of a team ### Knowledge and Skills **Essential** - Demonstrates skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology. - Demonstrates an understanding of the importance of quality of care - Demonstrates an understanding of the role of a Senior Healthcare Assistant - Able to work under the direction of a registered practitioner - Ability to work efficiently, effectively and professionally in a multi-disciplinary team - Ability to work under own initiative ### Standard Requirements **Essential** - Commitment to Equality & Valuing Diversity Principles - Understanding of Confidentiality & Data Protection - Understanding of the service users of the Trust (which could include lived experience of conditions the Trust deals with or of receiving services relevant to those the Trust provides) ## Documents - [Information for applicant (PDF, KB)](https://www.jobs.leicspart.nhs.uk/Job/GetJobAdvertDocument?Id=22149&JobId=7290) - [Senior Healthcare Assistant JDPS (PDF, KB)](https://www.jobs.leicspart.nhs.uk/Job/GetJobAdvertDocument?Id=22150&JobId=7290) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.