# Head of Service, EMS Coordination > NHS job listing from Job Clerk for Welsh Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/head-of-service-ems-coordination/2e8a5041-8686-470d-8dd5-b8b9886f90c2 - **Markdown:** https://www.jobclerk.com/job/head-of-service-ems-coordination/2e8a5041-8686-470d-8dd5-b8b9886f90c2.md ## Summary - **Status:** Live - **Employer:** Welsh Ambulance Service NHS Trust - **Town:** Newport - **Region:** Newport - **Country:** Wales - **Grade:** Band 8 - **Salary:** £79,504 - £91,609 Per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-07T23:59:00.000Z - **Posted:** 2026-05-22T12:32:07.870Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Denbighshire/Cwmbran/Welsh_Ambulance_Service_University_NHS_Trust/Emergency_Contact_Centre_Senior_Management/Emergency_Contact_Centre_Senior_Management-v7952898 - **Application URL:** https://apps.trac.jobs/job-advert/7952898?ShowJobAdvert=&feedid=9002 - **Employer website:** https://ambulance.nhs.wales ## Job Content ### Job overview The Head of Service for EMS Coordination has responsibility for the three EMS Coordination Centres across Wales. This is a key leadership role in the Coordination and Integrated Care Department and indeed within the Trust Operations Directorate. The successful candidate will have the opportunity to be at the forefront of service delivery of emergency ambulance services in Wales and will contribute to the ambition of the Trust in “Providing the right care and advice in the right place every time”. This is an exciting time to join the Welsh Ambulance Service as we continue our journey to service transformation, where EMS Coordination will play a pivotal role in ensuring patients across Wales receive a quality, timely, patient focused service. This is a key senior leadership role and if you are ready for that next step in your career and want to help lead and shape ambulance services then this is an opportunity to deliver the best possible services to patients and communities across Wales. Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. ### Main duties of the job Head of Service, EMS Coordination If you have senior experience in an emergency service, health care contact centre or control room environment, this role could be right for you. Working to the Assistant Director of Operations, Coordination and Integrated care, you shall lead a team of Service Managers to provide timely and safe services to those calling 999 in Wales. This area of work is fast paced with a high degree of technology focus to realise and exploit all the benefits to be had. We expect the role to be high profile, internally and externally, so you should be prepared to represent the Trust as required. If you can help us to continue to evolve to meet the emergency and unscheduled health needs of the public in Wales, have the experience, knowledge, and skills for this exciting position and want to be part of something special as we develop #TeamWAST, we would love to hear from you. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. ### Detailed job description and main responsibilities You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac ## Job Details The Head of Service for EMS Coordination has responsibility for the three EMS Coordination Centres across Wales. This is a key leadership role in the Coordination and Integrated Care Department and indeed within the Trust Operations Directorate. The successful candidate will have the opportunity to be at the forefront of service delivery of emergency ambulance services in Wales and will contribute to the ambition of the Trust in “Providing the right care and advice in the right place every time”. This is an exciting time to join the Welsh Ambulance Service as we continue our journey to service transformation, where EMS Coordination will play a pivotal role in ensuring patients across Wales receive a quality, timely, patient focused service. This is a key senior leadership role and if you are ready for that next step in your career and want to help lead and shape ambulance services then this is an opportunity to deliver the best possible services to patients and communities across Wales. Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications havebeen received. Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made inEnglish. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. ## Job Description Head of Service, EMS Coordination If you have senior experience in an emergency service, health care contact centre or control room environment, this role could be right for you. Working to the Assistant Director of Operations, Coordination and Integrated care, you shall lead a team of Service Managers to provide timely and safe services to those calling 999 in Wales. This area of work is fast paced with a high degree of technology focus to realise and exploit all the benefits to be had. We expect the role to be high profile, internally and externally, so you should be prepared to represent the Trust as required. If you can help us to continue to evolve to meet the emergency and unscheduled health needs of the public in Wales, have the experience,knowledge, and skills for this exciting position and want to be part of something special as we develop #TeamWAST, we would love to hear from you. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. ## Responsibilities You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” toview in Trac ## Person Specification ### Experience **Essential** - Senior Management experience in an operational emergency service/healthcare contact centre/control room delivery environment. - Experience of working in partnership with trade unions/other partners with an understanding of the principles of partnership working. - Strong evidence of working across sectors/inter-agency. - Experience implementing service improvement plans to include financial and resource accountability - Experience in workforce planning. - Proven ability to translate strategy and plans in operational activity ### Skills and Attributes **Essential** - Proven track record in delivering operational and cultural change. - Ability to work under pressure to achieve tight deadlines. - Proven leadership and team working skills. - Proven ability to motivate and inspire staff. - Ability to manage performance and implement quality systems. - Proven ability to be resilient under pressure. - Honest and demonstrate a high degree of integrity. - Exemplary personal standards of conduct and behaviour. - Commitment to the development of managers and staff. ### Qualifications and Knowledge **Essential** - Masters level qualification in a relevant subject or equivalent experience working at a senior level in a service delivery environment. - Leadership and/or Management Qualification Level 5 or equivalent - Current Silver/Tactical Commander qualification. - Required to successfully complete the Gold/Strategic qualification post-appointment. - Full UK driving licence ## Documents - [ceo letter (pdf, 287.0kb)](https://www.healthjobsuk.com/documents?edoc=915) - [jdps english (pdf, 632.3kb)](https://www.healthjobsuk.com/documents?vdoc=10306951) - [sdmp cymraeg (pdf, 704.3kb)](https://www.healthjobsuk.com/documents?vdoc=10306952) - [ceo - cymraeg (pdf, 288.1kb)](https://www.healthjobsuk.com/documents?edoc=1976) - [wast behaviour pack (pdf, 235.8kb)](https://www.healthjobsuk.com/documents?edoc=2728) - [oh form - ig ffurflen (docx, 100.0kb)](https://www.healthjobsuk.com/documents?vdoc=10237457) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2839) - [nwssp recruitment services privacy notice (pdf, 704.3kb)](https://www.healthjobsuk.com/documents?edoc=1635) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.