# Head of Service Children and Young People ND > NHS job listing from Job Clerk for Central and North West London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/head-of-service-children-and-young-people-nd/748bd344-cd4f-40e3-93eb-a44157417bd3 - **Markdown:** https://www.jobclerk.com/job/head-of-service-children-and-young-people-nd/748bd344-cd4f-40e3-93eb-a44157417bd3.md ## Summary - **Status:** Live - **Employer:** Central and North West London NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Grade:** Band 8 - **Salary:** £88,250 - £100,355 per annum incl. HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Some on call required) - **Closing date:** 2026-06-11T23:59:00.000Z - **Posted:** 2026-05-29T14:52:04.392Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Central_North_West_London_NHS_Foundation_Trust/Managerial_role/Managerial_role-v8018544 - **Application URL:** https://apps.trac.jobs/job-advert/8018544?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cnwl.nhs.uk ## Job Content ### Job overview The post holder has managerial responsibility for the effective running of ND services and to ensure that this service meets Service Line, Divisional and Trust targets regarding finance, performance, workforce and quality measures. The post holder will be expected to lead service developments for the service as delegated by the Service Director. The post holder will work with the Service Managers across the services and Clinical lead to ensure that there is a clear strategic direction for the service line, which is integrated within the overall strategic direction for the Division. The post holder will be expected to drive the implementation of the NHS 10 Year Health Plan commitments for NHS Neurodevelopmental services and service developments and will be expected to support new areas for business development and any tender processes. The post holder will be a member of the CAMHS Senior Leadership Team, CAMHS Senior Management team (SMT) and the Senior Operational Team. ### Main duties of the job - Day-to-day operational management for ND Services - To play a lead role in the clinical transformation of ND in conjunction with the Service Director - To contribute to the establishment of new services and to lead change management in the implementation of service development strategies - To advance innovative ideas and strategies and provide vision and inspiration to enable staff to deliver care more effectively and efficiently. - To work proactively and collaboratively with stakeholders including service users, parents and carers, commissioners, Local Authority colleagues, schools, - In conjunction with the Service Director to play an active role in moving forward joint work for patients  as part of local partnership arrangements - To deputise for the Service Director at Divisional and trust-wide forums - To identify new business opportunities for the service line - To lead Quality Improvement and productivity - To role model positive culture and prioritise staff wellbeing - To lead co-production As a senior manager, assuring the following: - Effective performance management and professional and clinical leadership of the workforce - Services are provided within the statutory framework - Services are delivered within budget - Services meet care quality and performance management standards ### Detailed job description and main responsibilities - To participate in the strategic planning process within the Trust and, specifically within the service line. - To take a lead on any tenders within the service line - To support the service lines annual business planning cycle and assist the Service and Clinical Director in the setting of objectives for the service line - To take part in the planning and implementation of divisional-wide strategies including service redesign implementation, working with partner organisations - To be responsible for implementing service changes when required, ensuring effective implementation and management of agreed service changes with measurable outcomes and to agreed timescales across the service - To ensure that services are continually monitored, viewed and adapted to meet changing need and identified commissioning requirements - To ensure that systems are in place to monitor Children and Young People (CYP), parents and other stakeholder views of services and ensure that CYP, parents, community organisations and other key stakeholders are involved in and influence key decisions on service developments - To participate in the planning of clinical and care quality governance standards and objectives and ensure their timely implementation - To ensure that legislative and policy changes and developments are considered at a strategic level - To assume responsibility for further delegated areas of lead responsibility within the service/Division as required by the Service Director - To work in partnership with professional leads to ensure the appropriate implementation of operational policies, procedures and protocols - To ensure effective running of the ND services providing a framework for achieving organisational objectives. This included development of local protocols, managerial structures, liaison networks - To ensure that the service line and Divisional objectives and targets are translated at team and individual level in line with the trust performance management framework - To manage the ND service budget within the scheme of delegation and to agreed accounting standards and procedures - To be responsible for implementing changes or modifications to service contracts or service improvement plans ensuring services meet contractual obligations with commissioners - To ensure that issues of race, culture and diversity are fully considered in service provision and are appropriate to the needs of the diverse community served and within the statutory framework and the equal opportunities policy - To ensure that building, sites are maintained to agreed standards and meet Health and Safety requirements - To implement the Trust’s information/data procedures and participate in the collection and reporting of statistical information - To ensure that services achieve performance targets as agreed on an ongoing basis - To actively promote strong and effective leadership within a care quality governance structure that is built on the principles of open engagement, enquiry and learning - To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery - To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal - To ensure staff are provided with learning and development opportunities appropriate to role and needs within financial constraints - To ensure staffing levels and skill mix that fully and effectively meet the needs of the services within financial constraints - To ensure staff are treated fairly and consistently and within the operational policies and procedures applied in the organisation - To chair panels (disciplinary, grievance etc.) within the service line and elsewhere in CNWL as requested by the Service Director - To ensure effective communication both within the service line, across the Division and with external partners - To take the lead in ensuring effective communication channels exist to all staff within the service line - To investigate complaints and liaise with children and young people - To development and maintain effective relationships with commissioners (health and social care), Local Authority, user groups, 3rd sector organisations - To promote the Trust’s services and positively enhance the Trust’s corporate image internally and with external agencies - To promote a positive image of the service through development of self and others - To keep up to date and participate in training programmes identified within personal development plan - To develop and implement training strategies for the ND service in conjunction with others - To ensure services are provided in accordance with agreed standards - To participate in special projects, audit, surveys and research - To ensure that service delivery is in line with evidence-based practice - This is an outline of the postholders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Trust and Division ## Job Details The post holder has managerial responsibility for the effective running of ND services and to ensure that this service meets Service Line, Divisional and Trust targets regarding finance, performance, workforce and quality measures. The post holder will be expected to lead service developments for the service as delegated by the Service Director. The post holder will work with the Service Managers across the services and Clinical lead to ensure that there is a clear strategic direction for the service line, which is integrated within the overall strategic direction for the Division. The post holder will be expected to drive the implementation of the NHS 10 Year Health Plan commitments for NHS Neurodevelopmental services and service developments and will be expected to support new areas for business development and any tender processes. The post holder will be a member of the CAMHS Senior Leadership Team, CAMHS Senior Management team (SMT) and the Senior Operational Team. ## Job Description Day-to-day operational management for ND Services To play a lead role in the clinical transformation of ND in conjunction with the Service Director To contribute to the establishment of new services and to lead change management in the implementation of service development strategies To advance innovative ideas and strategies and provide vision and inspiration to enable staff to deliver care more effectively and efficiently. To work proactively and collaboratively with stakeholders including service users, parents and carers, commissioners, Local Authority colleagues, schools, In conjunction with the Service Director to play an active role in moving forward joint work for patients as part of local partnership arrangements To deputise for the Service Director at Divisional and trust-wide forums To identify new business opportunities for the service line To lead Quality Improvement and productivity To role model positive culture and prioritise staff wellbeing To lead co-production As a senior manager, assuring the following: Effective performance management and professional and clinical leadership of the workforce Services are provided within the statutory framework Services are delivered within budget Services meet care quality and performance management standards ## Responsibilities To participate in the strategic planning process within the Trust and, specifically within the service line. To take a lead on any tenders within the service line To support the service lines annual business planning cycle and assist the Service and Clinical Director in the setting of objectives for the service line To take part in the planning and implementation of divisional-wide strategies including service redesign implementation, working with partner organisations To be responsible for implementing service changes when required, ensuring effective implementation and management of agreed service changes with measurable outcomes and to agreed timescales across the service To ensure that services are continually monitored, viewed and adapted to meet changing need and identified commissioning requirements To ensure that systems are in place to monitor Children and Young People (CYP), parents and other stakeholder views of services and ensure that CYP, parents, community organisations and other key stakeholders are involved in and influence key decisions on service developments To participate in the planning of clinical and care quality governance standards and objectives and ensure their timely implementation To ensure that legislative and policy changes and developments are considered at a strategic level To assume responsibility for further delegated areas of lead responsibility within the service/Division as required by the Service Director To work in partnership with professional leads to ensure the appropriate implementation of operational policies, procedures and protocols To ensure effective running of the ND services providing a framework for achieving organisational objectives. This included development of local protocols, managerial structures, liaison networks To ensure that the service line and Divisional objectives and targets are translated at team and individual level in line with the trust performance management framework To manage the ND service budget within the scheme of delegation and to agreed accounting standards and procedures To be responsible for implementing changes or modifications to service contracts or service improvement plans ensuring services meet contractual obligations with commissioners To ensure that issues of race, culture and diversity are fully considered in service provision and are appropriate to the needs of the diverse community served and within the statutory framework and the equal opportunities policy To ensure that building, sites are maintained to agreed standards and meet Health and Safety requirements To implement the Trust’s information/data procedures and participate in the collection and reporting of statistical information To ensure that services achieve performance targets as agreed on an ongoing basis To actively promote strong and effective leadership within a care quality governance structure that is built on the principles of open engagement, enquiry and learning To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal To ensure staff are provided with learning and development opportunities appropriate to role and needs within financial constraints To ensure staffing levels and skill mix that fully and effectively meet the needs of the services within financial constraints To ensure staff are treated fairly and consistently and within the operational policies and procedures applied in the organisation To chair panels (disciplinary, grievance etc.) within the service line and elsewhere in CNWL as requested by the Service Director To ensure effective communication both within the service line, across the Division and with external partners To take the lead in ensuring effective communication channels exist to all staff within the service line To investigate complaints and liaise with children and young people To development and maintain effective relationships with commissioners (health and social care), Local Authority, user groups, 3rd sector organisations To promote the Trust’s services and positively enhance the Trust’s corporate image internally and with external agencies To promote a positive image of the service through development of self and others To keep up to date and participate in training programmes identified within personal development plan To develop and implement training strategies for the ND service in conjunction with others To ensure services are provided in accordance with agreed standards To participate in special projects, audit, surveys and research To ensure that service delivery is in line with evidence-based practice This is an outline of the postholders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Trust and Division ## Person Specification ### Leadership Competencies **Essential** - Analytical rigour: encourages rigour and provides critical challenge in determining outcomes; Presents data and conclusions in a logical and defensible way; undertakes robust risk and impact management; seeks others’ views to test own thinking - Decision making: Sensitive to complex political and organisational issues; weighs up available information and applies sound and timely judgement; considers consequences, impacts and implications; decisive in times of change, challenge and ambiguity - Communication: builds rapport through consistent, confident and open communication style; routinely checks for understanding to test receipt of messages; energises, convinces and persuades; encourages honesty of message - Relationships: awareness of, and works collaboratively with key decision makers in area of operation; promotes partnership and collaborative working within teams; demonstrates the ability to seek out and harness the views and contributions of others - Business thinking: Understands external context at national and local level; translates context and purpose to enable teams to see their contribution; encourages teams to consider innovative approaches and review applicability to working environment **Desirable** - Detailed knowledge of policy agenda in Mental Health services ### Personal Characteristics **Essential** - Self-awareness: knows own strengths and weaknesses and empowers others to ensure goals are achieved; adopts a ‘can do’ approach - Self-management: demonstrates resilience; recognises the anxieties of others and helps them to manage appropriately; absorbs criticism constructively; recognises and delivers to the ‘greater good' - Personal integrity: has a strong commitment to openness, honesty, inclusiveness and high standards ### Technical Qualifications **Essential** - Educated to Masters level in a health or social care discipline or equivalent senior-level work experience - A recognised senior management qualification in leadership, policy, strategy, business management or other relevant field - Evidence of on-going personal and professional development **Desirable** - A relevant Professional qualification ### Experience relevant to job **Essential** - Current and extensive operational (including budget/financial) and management experience of mental health services, at a middle management level, in a health or social care organisation - Proven experience of managing a sector or borough multidisciplinary team (including senior managers and clinicians) on various sites within a multi-disciplinary setting - Record of successful leadership in an operational capacity - Experience of policy development and strategic planning resulting in change management projects/programmes - Experience of successful interagency partnership working - Ability to negotiate complex contracts with the approval of senior management - Experience of working within statutory and other regulatory frameworks within which mental health and social care services operate and translating these at an operational level - Experience in leading/ coaching successful Quality Improvement projects - Experience of developing programmes designed to improve user and carer involvement - Experience of managing a diverse workforce - Excellent presentation skills - Experience of organising and chairing of small and large steering groups - Experience of running services which address population health inequalities ## Documents - [cnwl values (pdf, 182.9kb)](https://www.healthjobsuk.com/documents?edoc=1162) - [head of cyp nd (pdf, 194.7kb)](https://www.healthjobsuk.com/documents?vdoc=10304900) - [cnwl staff charter (pdf, 684.7kb)](https://www.healthjobsuk.com/documents?edoc=2868) - [cnwl staff networks (pdf, 320.0kb)](https://www.healthjobsuk.com/documents?edoc=1160) - [cnwl reward and wellbeing handbook 2020 (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=1773) - [cnwl culture scarf behaviour framework (pdf, 710.2kb)](https://www.healthjobsuk.com/documents?edoc=2869) - [accommodation information for new starters (pdf, 120.6kb)](https://www.healthjobsuk.com/documents?ddoc=2438) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.