# Head of Patient Experience and Engagement > NHS job listing from Job Clerk for James Paget University Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/head-of-patient-experience-and-engagement/bb52f55d-ae3c-4715-a08d-c366c0962012 - **Markdown:** https://www.jobclerk.com/job/head-of-patient-experience-and-engagement/bb52f55d-ae3c-4715-a08d-c366c0962012.md ## Summary - **Status:** Live - **Employer:** James Paget University Hospitals NHS Foundation Trust - **Town:** Great Yarmouth - **Region:** East of England - **Country:** England - **Grade:** Band 8 - **Salary:** £66,582 - £77,368 per annum - **Contract type:** Permanent: Monday - Friday - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-11T23:59:00.000Z - **Posted:** 2026-05-28T13:12:46.205Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Gorleston_on_Sea/James_Paget_University_Hospitals_NHS_Foundation_Trust/Corporate/Corporate-v7971930 - **Application URL:** https://apps.trac.jobs/job-advert/7971930?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.jpaget.nhs.uk ## Job Content ### Job overview The James Paget University Hospitals NHS Foundation Trust is seeking an experienced, values-driven senior leader to join our Patient Safety and Quality leadership team as Head of Patient Experience and Engagement. This is a pivotal role with Trust-wide responsibility for shaping, leading and delivering an ambitious and inclusive Patient Experience and Engagement Plan, ensuring full alignment with patient safety, clinical effectiveness and transformation priorities. You will provide expert leadership across multiple portfolios and act as a key advocate for patients, carers and the public at every level of the organisation. ### Main duties of the job Key Responsibilities As Head of Patient Experience and Engagement, you will: - Lead the strategic planning, development and delivery of the Patient Experience and Engagement agenda across the Trust - Work collaboratively with senior nursing, medical and corporate colleagues to embed patient experience into everyday practice and ensure sustained improvement across divisions - Represent the Trust at national, regional and local Patient Experience and Engagement network forums - Horizon scan and ensure the Trust responds effectively to national and regional guidance, recommendations and policy requirements - Provide effective leadership, management and budgetary control for the Patient Experience and Engagement service The post holder will have direct responsibility for the following teams and portfolios: - Complaints and PALS - Patient Experience and Engagement - Volunteers - Front of House Reception Services - Equality and Diversity (Patient-focussed) - Litigation Service ### Detailed job description and main responsibilities Why Join Us? This role offers a rare opportunity to shape how patient experience is understood, measured and improved across a complex healthcare organisation. You will play a critical part in strengthening quality governance, influencing culture and ensuring the voices of patients and carers are central to everything we do. If you are passionate about patient experience, thrive in complex environments and are ready to lead at a senior strategic level, we would welcome your application. Please see the Job Description and Person Specification for a full and comprehensive overview for this position. ## Job Details The James Paget University Hospitals NHS Foundation Trust is seeking an experienced, values-driven senior leader to join our Patient Safety and Quality leadership team as Head of Patient Experience and Engagement. This is a pivotal role with Trust-wide responsibility for shaping, leading and delivering an ambitious and inclusive Patient Experience and Engagement Plan, ensuring full alignment with patient safety, clinical effectiveness and transformation priorities. You will provide expert leadership across multiple portfolios and act as a key advocate for patients, carers and the public at every level of the organisation. ## Job Description Key Responsibilities As Head of Patient Experience and Engagement, you will: Lead the strategic planning, development and delivery of the Patient Experience and Engagement agenda across the Trust Work collaboratively with senior nursing, medical and corporate colleagues to embed patient experience into everyday practice and ensure sustained improvement across divisions Represent the Trust at national, regional and local Patient Experience and Engagement network forums Horizon scan and ensure the Trust responds effectively to national and regional guidance, recommendations and policy requirements Provide effective leadership, management and budgetary control for the Patient Experience and Engagement service The post holder will have direct responsibility for the following teams and portfolios: Complaints and PALS Patient Experience and Engagement Volunteers Front of House Reception Services Equality and Diversity (Patient-focussed) Litigation Service ## Responsibilities Why Join Us? This role offers a rare opportunity to shape how patient experience is understood, measured and improved across a complex healthcare organisation. You will play a critical part in strengthening quality governance, influencing culture and ensuring the voices of patients and carers are central to everything we do. If you are passionate about patient experience, thrive in complex environments and are ready to lead at a senior strategic level, we would welcome your application. Please see the Job Description and Person Specification for a full and comprehensive overview for this position. ## Person Specification ### skills and knowledge **Essential** - Developed decision making skills - Positive problem-solving approach - Able to both participate in and lead multidisciplinary teams - Aware of broader issues in relation to areas of responsibility, both nationally and corporately and can relate these to clinical areas ### Knowledge and Experience **Essential** - Minimum 5 years’ leadership/management experience within the health sector - Extensive experience of Integrated Governance assurance and Quality Monitoring - Experience of establishing systems and processes for gaining and responding to patient feedback - Line Management experience ### Education and Qualifications **Essential** - Educated to degree level or equivalent - Post-graduate qualification in business management or healthcare related subject **Desirable** - Health/Social care professional qualification - Leadership/management qualification of willingness to work towards ## Documents - [apollo project (pdf, 12.6mb)](https://www.healthjobsuk.com/documents?edoc=2896) - [recruitment 2025 (pdf, 4.7mb)](https://www.healthjobsuk.com/documents?edoc=2736) - [hospital site map (pdf, 2.7mb)](https://www.healthjobsuk.com/documents?edoc=1745) - [apollo care start (pdf, 12.0mb)](https://www.healthjobsuk.com/documents?edoc=2895) - [princes trust support (jpg, 422.2kb)](https://www.healthjobsuk.com/documents?edoc=2740) - [recruitment of ex-offenders (pdf, 90.9kb)](https://www.healthjobsuk.com/documents?edoc=1988) - [job description and person specification (pdf, 389.6kb)](https://www.healthjobsuk.com/documents?vdoc=10265194) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.