# Head of IT Delivery > NHS job listing from Job Clerk for West Midlands Ambulance Service University NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/head-of-it-delivery/5756ec40-2d7f-4ce5-a051-6f1fb15c27b1 - **Markdown:** https://www.jobclerk.com/job/head-of-it-delivery/5756ec40-2d7f-4ce5-a051-6f1fb15c27b1.md ## Summary - **Status:** Live - **Employer:** West Midlands Ambulance Service University NHS Foundation Trust - **Town:** Brierley Hill - **Region:** Midlands - **Country:** England - **Grade:** Band 8 - **Salary:** £66,582 to £77,368 a year - **Contract type:** Secondment - **Employment type:** Full-time - **Closing date:** 2026-06-22T23:59:00.000Z - **Posted:** 2026-06-10T12:22:37.053Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9217-063-26-27?employerCode=C9217 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/C9217-063-26-27/pre-application-questions-pause?referrer=jobadvert&ref=C9217-063-26-27 - **Employer website:** https://www.wmas.nhs.uk ## Job Content ### Job summary An exciting 12 month secondment opportunity has become available for a Head of IT Delivery to join the well established IT Department at WMAS. In line with the strategy of the Trust you will be responsible for ensuring the continuity of IT services and infrastructure across the Trust, making sure systems are resilient , effective and secure, through taking appropriate planning and action as required. The successful applicant must hold relevant professional qualifications in technical subject along with extensive experience of working within an IT environment and delivering critical services. Managing, developing and leading technical staff (including dealing with sickness, appraisals, disciplinary and grievances). A full job description & person specification can be found within the supporting documents. Interviews will be held the first week of July. Please note, artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting ideas and experiences of others or generated by AI as your own) applications may be withdrawn. This post is a critical member of the Senior Management Team within the WMAS IT Department and will contribute to the overall delivery of critical IT Services for the Trust, in partnership with the other IT SMT members. ### Main duties of the job The main responsibilities are to plan, manage and lead the senior IT infrastructure and IT Security teams and resource The post holder will be required to take part in IT OnCall roster cover and as an IT SMT member, co-ordinate a response to any IT outage or security event West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process ### About us The Trust is proud to hold the Silver Award for a Dyslexia Friendly workplace and are committed to supporting our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of a Standard or Basic check is £22.76 and is payable to our online provider at the time that the DBS application is submitted. We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method. We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues. ### Details - Date posted: 10 June 2026 - Pay scheme: Agenda for change - Band: Band 8b - Salary: £66,582 to £77,368 a year plus the relevant unsocial hours & 9.5% on call - Contract: Secondment - Duration: 12 months - Working pattern: Full-time - Reference number: C9217-063-26-27 - Job locations: Ambulance Headquarters, Waterfront Business Park, Brierley Hill, West Midlands, DY5 1LX, United Kingdom ### Job responsibilities Responsible for the continued service of Trust systems, ensuring that appropriate arrangements are in place to resolve issues by either internal IT staff or by third party SLAs. Design and application of a comprehensive range of procedures for security, recovery and restart (including from disaster) and incident/problem controls. Ensures that all staff in the Directorate receives the appropriate level of training required to deliver the Trusts aims and objectives. Ensures that all staff in the Directorate attends mandatory training courses, meetings and seminars as deemed appropriate by the Trust and/or the Heads of Department. Responsible for the budget areas and that appropriate action is taken where deficits occur and ensures that the appropriate managers are informed of the situation and that the appropriate remedial action is taken by all staff within the directorate. Maintains a reporting structure until the department is back in balance. Ensures that all systems used by the Trust meet the required standards for security and works to achieve this objective with the appropriate departmental managers. Guaranteeing integrity and confidentiality of information delivered to and sent by users in line with the Trusts and NHS policy. Understanding and requirements of installed and planned systems, particularly in respect of communications requirements, including security, characteristics of associated hardware and software, and targets for performance and quality of service. Communicating effectively using electronic, verbal and written word, as required with users and IT Staff, particularly in respect of emergencies, quality control and support, restrictions on or withdrawal of services, routine and unscheduled maintenance and the introduction of major amendments to the provision of service such as upgrades of equipment and software. Investigate all appropriate means to improve service levels whilst minimising investment requirements and recommend new or revised policies or procedures to higher management; implement specific improvements within scope of responsibility. Implement training documentation and deliver training to staff in the use of IT equipment. Supplier Management Overall responsible for ensuring that agreements and SLAs developed with third party suppliers are implemented across the region where appropriate. Obtaining and evaluating offers from suppliers of equipment, software, transmission services and other services for communications networks. Ensures that the Trust get best value from contracts by negotiation with suppliers for regional implementation. Ensures a consistent approach to the use of SLAs across the region. Monitoring and reviewing performance, throughput, availability and exceptional incidents and proposing and implementing consequent improvements. Responsible for negotiating, reviewing and renewal of contracts and SLAs with key suppliers. Monitoring suppliers performance against contracts and SLAs and taking appropriate action in the event of failure to deliver services agreed levels. Liaising with suppliers technical personnel with regard to problem resolution in the event of service or component failure. Where the service is provided by an external supplier, negotiate the contract to provide the service level required, establish problem resolution procedures and define the consequences of non-compliance; not withstanding contractual terms, ensure that contingency plans take sufficient account of potential failures in supply. Periodically review maintenance arrangements and SLAs to ensure that the cover in place remains appropriate to the service, system or component. Ensures that supplier access to systems is within the Trusts security policy and that physical access to critical areas are monitored. Maintain Stock Control via computerised records. Authorised signatory for IT equipment order requests. Monitoring and Reporting Is responsible for the design, implementation and performance of a IT Technical infrastructure senior support engineers, ensuring that the delivery meets the requirements of the Trust. Ensures that the department complies with any local SLAs that may be in place. Responsible for the negotiation and implementation of local SLAs where appropriate. Responsible for maintaining the risk register for the IT Infrastructure and organising work intended to mitigate the risks wherever possible. Management of all IT systems to ensure accurate and timely gathering of data about performance with regard to utilisation and errors. In partnership with other Trust managers ensures that the It Infrastructure performance is monitored on a regular basis and that corrective action is taken where appropriate. Ensures the appropriate level of IT on call is maintained across the department to support the technical delivery and resilience. Responsible for implementing escalation procedures for IT faults and that its performance is monitored on a regular basis. Ensures adequate representation at internal and external meetings where appropriate and appropriate action is taken as a result of issues or risks raised at any such meeting. Making assessments of the capacity and performance characteristics of possible and actual designs and implementations, including financial characteristics such as operational costs and revenues, so that the best reasonable solutions and improvements are adopted. Capacity planning from this data in order to ensure that appropriate action, including tuning and acquisition is taken in a timely fashion to avoid service degradation or failure. Revising all assessments, estimates and forecasts at appropriate times during operation, including advising on the impact of possible, authorised or actual changes. Monitoring security of all systems and networks and networks and managing a proactive security scheme to avoid security breaches, including and implementing and maintaining a log in line with the Trust and NHS security policy. Using Spreadsheet, Database and other Trust based technical software to support the reporting and management responsibilities. Reporting acute service delivery problems to the Head of IM&T and Strategic Commanders as appropriate. Reporting chronic service delivery problems as appropriate and taking responsibility for the management of any corrective action in partnership with other senior managers. Ensuring that all IT personnel are aware of problems, potential problems and known errors so that they can assist in their resolution. Satisfactory resolution of all unresolved incidents, including provision of support in deciding immediate action, the co-ordination of investigations and proposals for changes and circumventions, and the initiation and monitoring of agreed remedies. Plan regular maintenance schedules designed to ensure the minimum downtime of any Trust system Ensures that staff have received the appropriate level of training and practice to enable them to deal with incidents as appropriate. Report and advise on the quality of services, systems and support being provided to users, suppliers, comparing against agreements when appropriate. Responds to and resolves faults on IT systems. Includes support to users on Trust sites across the Trust in line with agreed SLAs. Responds to requests and fault reports from the organisations external customers in line with agreed SLAs. Maintains security and integrity of all IT Systems and Infrastructure. Ensures that the appropriate level of user training documentation and support documentation is delivered with newly implemented systems. Responsible for producing and implementing policies and procedures designed to support the Trust systems. Responsible for ensuring that such policies are effectively implemented and that corrective action is taken where appropriate. Ensures that adequate backups are taken for all IT systems. Ensures appropriate levels of IT Hardware and Software Audit are provided at regular intervals. Must ensure the full account is taken of the needs for quality, security, availability, integrity and safety, utilising as appropriate specialised techniques, tools, methods and standards. Within agreed standard and policies must be competent in planning the work of teams or project groups; must ensure that assigned resources (staff, equipment, software, services) are properly budgeted, utilised and accounted for. Ensures compliance with relevant Legislations. eg Data Protection, Software Misuse Act and Copyright Act Ensures compliance with the requirements of Quality Management Systems. Participates in the IT Departments on-call arrangements. Attendance at relevant internal and external meetings. Manual Handling of IT & Communications equipment on a daily basis. Undertakes other duties, tasks, projects, commensurate with purpose and grade of post may be determined from time to time ## Job Details An exciting 12 month secondment opportunity has become available for a Head of IT Delivery to join the well established IT Department at WMAS. In line with the strategy of the Trust you will be responsible for ensuring the continuity of IT services and infrastructure across the Trust, making sure systems are resilient , effective and secure, through taking appropriate planning and action as required. The successful applicant must hold relevant professional qualifications in technical subject along with extensive experience of working within an IT environment and delivering critical services. Managing, developing and leading technical staff (including dealing with sickness, appraisals, disciplinary and grievances). A full job description & person specification can be found within the supporting documents. Interviews will be held the first week of July. Please note, artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting ideas and experiences of others or generated by AI as your own) applications may be withdrawn. This post is a critical member of the Senior Management Team within the WMAS IT Department and will contribute to the overall delivery of critical IT Services for the Trust, in partnership with the other IT SMT members. ## Job Description The main responsibilities are to plan, manage and lead the senior IT infrastructure and IT Security teams and resource The post holder will be required to take part in IT OnCall roster cover and as an IT SMT member, co-ordinate a response to any IT outage or security event West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process ## Responsibilities Responsible for the continued service of Trust systems, ensuring that appropriate arrangements are in place to resolve issues by either internal IT staff or by third party SLAs. Design and application of a comprehensive range of procedures for security, recovery and restart (including from disaster) and incident/problem controls. Ensures that all staff in the Directorate receives the appropriate level of training required to deliver the Trusts aims and objectives. Ensures that all staff in the Directorate attends mandatory training courses, meetings and seminars as deemed appropriate by the Trust and/or the Heads of Department. Responsible for the budget areas and that appropriate action is taken where deficits occur and ensures that the appropriate managers are informed of the situation and that the appropriate remedial action is taken by all staff within the directorate. Maintains a reporting structure until the department is back in balance. Ensures that all systems used by the Trust meet the required standards for security and works to achieve this objective with the appropriate departmental managers. Guaranteeing integrity and confidentiality of information delivered to and sent by users in line with the Trusts and NHS policy. Understanding and requirements of installed and planned systems, particularly in respect of communications requirements, including security, characteristics of associated hardware and software, and targets for performance and quality of service. Communicating effectively using electronic, verbal and written word, as required with users and IT Staff, particularly in respect of emergencies, quality control and support, restrictions on or withdrawal of services, routine and unscheduled maintenance and the introduction of major amendments to the provision of service such as upgrades of equipment and software. Investigate all appropriate means to improve service levels whilst minimising investment requirements and recommend new or revised policies or procedures to higher management; implement specific improvements within scope of responsibility. Implement training documentation and deliver training to staff in the use of IT equipment. Supplier Management Overall responsible for ensuring that agreements and SLAs developed with third party suppliers are implemented across the region where appropriate. Obtaining and evaluating offers from suppliers of equipment, software, transmission services and other services for communications networks. Ensures that the Trust get best value from contracts by negotiation with suppliers for regional implementation. Ensures a consistent approach to the use of SLAs across the region. Monitoring and reviewing performance, throughput, availability and exceptional incidents and proposing and implementing consequent improvements. Responsible for negotiating, reviewing and renewal of contracts and SLAs with key suppliers. Monitoring suppliers performance against contracts and SLAs and taking appropriate action in the event of failure to deliver services agreed levels. Liaising with suppliers technical personnel with regard to problem resolution in the event of service or component failure. Where the service is provided by an external supplier, negotiate the contract to provide the service level required, establish problem resolution procedures and define the consequences of non-compliance; not withstanding contractual terms, ensure that contingency plans take sufficient account of potential failures in supply. Periodically review maintenance arrangements and SLAs to ensure that the cover in place remains appropriate to the service, system or component. Ensures that supplier access to systems is within the Trusts security policy and that physical access to critical areas are monitored. Maintain Stock Control via computerised records. Authorised signatory for IT equipment order requests. Monitoring and Reporting Is responsible for the design, implementation and performance of a IT Technical infrastructure senior support engineers, ensuring that the delivery meets the requirements of the Trust. Ensures that the department complies with any local SLAs that may be in place. Responsible for the negotiation and implementation of local SLAs where appropriate. Responsible for maintaining the risk register for the IT Infrastructure and organising work intended to mitigate the risks wherever possible. Management of all IT systems to ensure accurate and timely gathering of data about performance with regard to utilisation and errors. In partnership with other Trust managers ensures that the It Infrastructure performance is monitored on a regular basis and that corrective action is taken where appropriate. Ensures the appropriate level of IT on call is maintained across the department to support the technical delivery and resilience. Responsible for implementing escalation procedures for IT faults and that its performance is monitored on a regular basis. Ensures adequate representation at internal and external meetings where appropriate and appropriate action is taken as a result of issues or risks raised at any such meeting. Making assessments of the capacity and performance characteristics of possible and actual designs and implementations, including financial characteristics such as operational costs and revenues, so that the best reasonable solutions and improvements are adopted. Capacity planning from this data in order to ensure that appropriate action, including tuning and acquisition is taken in a timely fashion to avoid service degradation or failure. Revising all assessments, estimates and forecasts at appropriate times during operation, including advising on the impact of possible, authorised or actual changes. Monitoring security of all systems and networks and networks and managing a proactive security scheme to avoid security breaches, including and implementing and maintaining a log in line with the Trust and NHS security policy. Using Spreadsheet, Database and other Trust based technical software to support the reporting and management responsibilities. Reporting acute service delivery problems to the Head of IM&T and Strategic Commanders as appropriate. Reporting chronic service delivery problems as appropriate and taking responsibility for the management of any corrective action in partnership with other senior managers. Ensuring that all IT personnel are aware of problems, potential problems and known errors so that they can assist in their resolution. Satisfactory resolution of all unresolved incidents, including provision of support in deciding immediate action, the co-ordination of investigations and proposals for changes and circumventions, and the initiation and monitoring of agreed remedies. Plan regular maintenance schedules designed to ensure the minimum downtime of any Trust system Ensures that staff have received the appropriate level of training and practice to enable them to deal with incidents as appropriate. Report and advise on the quality of services, systems and support being provided to users, suppliers, comparing against agreements when appropriate. Responds to and resolves faults on IT systems. Includes support to users on Trust sites across the Trust in line with agreed SLAs. Responds to requests and fault reports from the organisations external customers in line with agreed SLAs. Maintains security and integrity of all IT Systems and Infrastructure. Ensures that the appropriate level of user training documentation and support documentation is delivered with newly implemented systems. Responsible for producing and implementing policies and procedures designed to support the Trust systems. Responsible for ensuring that such policies are effectively implemented and that corrective action is taken where appropriate. Ensures that adequate backups are taken for all IT systems. Ensures appropriate levels of IT Hardware and Software Audit are provided at regular intervals. Must ensure the full account is taken of the needs for quality, security, availability, integrity and safety, utilising as appropriate specialised techniques, tools, methods and standards. Within agreed standard and policies must be competent in planning the work of teams or project groups; must ensure that assigned resources (staff, equipment, software, services) are properly budgeted, utilised and accounted for. Ensures compliance with relevant Legislations. eg Data Protection, Software Misuse Act and Copyright Act Ensures compliance with the requirements of Quality Management Systems. Participates in the IT Departments on-call arrangements. Attendance at relevant internal and external meetings. Manual Handling of IT & Communications equipment on a daily basis. Undertakes other duties, tasks, projects, commensurate with purpose and grade of post may be determined from time to time ## Person Specification ### Experience **Essential** - Experience of policy formation and procedures in relation to IM&T services - Experience of working within an IT environment - Experience of managing staff including dealing with sickness, appraisals, disciplinary and grievance. - Experience of prioritising workload and working to set time parameters - Experience of handling confidential information - Experience of working within strict quality management systems - Previous experience in ambulance in ambulance or NHS environment ### Qualifications **Essential** - Degree level qualification in a technical subject. ### Skills and Knowledge **Essential** - Knowledge of Trust IT operating systems - Demonstrate experience and knowledge in a formal project management discipline e.g. PRINCE2 - History of completion of projects to specification, budget and timescale - Detailed knowledge of Trust applications. - Knowledge of current government policies regarding the NHS programme for change. - Good verbal and written communication skills including report writing, presentations and system specifications. ## Documents - [Job description and person specification (PDF, 291 KB)](document:2952950) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.