# Head of Digital Infrastructure, Operations and Delivery > NHS job listing from Job Clerk for The Christie NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/head-of-digital-infrastructure-operations-and-delivery/6234d681-f57a-416e-a39b-bf9fd1f227ff - **Markdown:** https://www.jobclerk.com/job/head-of-digital-infrastructure-operations-and-delivery/6234d681-f57a-416e-a39b-bf9fd1f227ff.md ## Summary - **Status:** Live - **Employer:** The Christie NHS Foundation Trust - **Town:** Manchester - **Region:** North West - **Country:** England - **Grade:** Band 8 - **Salary:** £79,504 - £91,609 Pro rata, per annum - **Contract type:** Permanent Contract - **Employment type:** 37.5 hours per week (Full time permanent) - **Closing date:** 2026-08-05T23:59:00.000Z - **Posted:** 2026-07-22T14:56:47.114Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Manchester/The_Christie_NHS_Foundation_Trust/Administrative_Clerical_Digital_Services/Administrative_Clerical_Digital_Services-v8175755 - **Application URL:** https://apps.trac.jobs/job-advert/8175755?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.christie.nhs.uk ## Job Content ### Job overview This is a senior leadership role within Digital Services, responsible for ensuring the Trust’s digital environment is resilient, secure, and supports high-quality patient care. You will provide strategic and operational leadership across infrastructure, networks, cloud platforms, end user services, and digital delivery, ensuring services are modern, reliable, and user-centred. As a key member of the Digital Services senior leadership team, you will shape and deliver the Trust’s digital strategy, enabling innovation and continuous improvement while supporting clinical and operational excellence. Why work for us? This is a time of substantial investment within the digital landscape at The Christie. We are planning to change our EPR, we have a substantial modernisation program for data and intelligence, along with a full change program in progress for our network, data centre, and telephone system.  The Trust is committed to continued modernisation and transformation, and with that in mind we are looking for a forward thinking but experienced digital leader with a high technical acumen. ### Main duties of the job You will lead the design, delivery, and continuous improvement of Digital Infrastructure and Operations services, ensuring high availability, performance, and security. Responsibilities include overseeing service desk and end user computing, ensuring robust service management processes, and leading digital project delivery into live service. The role includes strategic planning aligned to NHS priorities, managing major incidents, and ensuring compliance with cyber security, information governance, and data protection standards. You will also lead multidisciplinary teams, manage budgets and suppliers, and act as a senior escalation point for digital services. ### Detailed job description and main responsibilities DUTIES AND RESPONSIBILITIES Strategic - Act as a senior Digital Services leader, contributing to the development and delivery of the Trust’s Digital Strategy and wider organisational objectives. - Develop and own the Digital Infrastructure and Operations strategic roadmap, ensuring alignment with national NHS strategies, including cyber security, cloud, and interoperability agendas. - Provide expert advice to senior managers on technology-enabled services.Lead long-term planning for infrastructure, networks, cloud, and end user technologies to ensure scalability, resilience, and value for money. - Act as a senior escalation point for major incidents impacting clinical and corporate services, ensuring appropriate governance and assurance. - Build effective partnerships with local trusts, specialist trusts, Integrated Care System (ICS) partners, suppliers, and national bodies. Operational - Be accountable for the day-to-day delivery, availability, and measured transparent performance of all Digital Infrastructure and Operations services. - Ensure robust service management arrangements are in place, including incident, problem, change, and asset management. - Oversee service desk and end user computing services to ensure high-quality, user-focused support. - Ensure infrastructure and cloud platforms meet required standards for reliability, security, business continuity, and disaster recovery. - Lead operational readiness for Digital projects, including transition into live service and benefits realisation. - Ensure compliance with Trust, NHS, and statutory requirements relating to technology operation, information governance, cyber security, and data protection. General Duties - Uphold the Trust’s values and behaviours at all times. - Demonstrates the agreed set of values and accountable for own attitude and behaviour. - Ensure equality, diversity and inclusion principles are embedded in all Digital Services activities. - Comply with all Trust policies, procedures, and codes of conduct. - Promote a culture of continuous improvement, learning, and innovation across Digital Services. - Participate in on-call and/or senior escalation arrangements as required. - Human Resources - Provide senior leadership and line management to departmental managers and senior specialists. - Set clear objectives, conduct appraisals, and support development and succession planning. - Lead workforce planning to ensure Digital Services has the right skills and capacity for immediate and future objective driven requirements. - Manage performance, capability, and conduct issues in line with Trust HR policies. Foster a positive, inclusive, and high-performing culture across Digital Services teams. Financial/Physical Resources - Be accountable for substantial revenue and capital budgets relating to Digital Infrastructure, Operations, and projects. - Ensure effective financial planning, forecasting, and budgetary control. - Deliver demonstrable value for money from Digital investments and supplier contracts. - Lead procurement and contract management in line with NHS financial and procurement regulations. - Ensure Systems and services under the roles responsibility remain in support, under contract, and provide clear measurable benefits to the Trust. Project Management - Provide executive oversight of Digital projects and programmes within scope, ensuring compliance with agreed governance, standards, and methodologies. - Ensure projects are delivered safely, on time, within budget, and with clear benefits realisation. - Act as Senior Responsible Owner (SRO) or sponsor for complex Digital initiatives where required. - Ensure strong integration between digital project delivery and operational services.Policy/Service Development/Governance - Lead the continual development and modernisation of Digital Infrastructure and Operations services. - Drive adoption of new technologies, including cloud services, automation, and modern workplace solutions. - Ensure digital services are designed around user needs, clinical safety, and operational efficiency. - Lead service reviews, audits, and improvement programmes to enhance quality and resilience. - Support the Trust’s Information Asset Owners (IAO), providing advice, guidance and regular reporting of the services delivered. - Be accountable as an Information Asset Owner (IAO) for critical systems where decision rights belong to Digital Services, and are primarily used by Digital Services. Business Continuity Management - Responsible for the development, exercising, maintaining and reviewing of business continuity plans for all Operation’s services. - Lead the business impact analysis exercises highlighting critical business processes within own area. - Be very familiar with the Trust Business Continuity Plans and personal responsibilities. Where applicable and advise the Trust of how Digital Services Plans complement wider hospital service plans. ## Person Specification ### Skills **Essential** - Strategic leadership and influencing at executive level - Strong people management and organisational skills - Excellent communication and stakeholder management - Senior incident and risk management capability **Desirable** - Advanced negotiation and commercial skills ### Values **Essential** - Ability to demonstrate the organisational values and behaviours ### Knowledge **Essential** - Deep understanding of enterprise IT infrastructure, cloud platforms, and end user technologies - Knowledge of cyber security, information governance, and data protection - Understanding of NHS governance, regulation, and digital standards - Substantial knowledge of portfolio and project management methodologies, governance and reporting. **Desirable** - Knowledge of emerging digital health technologies ### Experience **Essential** - Significant senior management experience in complex IT or Digital environments - Leadership of infrastructure, networks, cloud, service desk, and end user computing - Managing large, multidisciplinary teams and senior managers - Managing large-scale budgets and supplier contracts - Substantial experience of portfolio and project delivery. **Desirable** - NHS or large public sector experience - Experience operating at Board or Executive level - Experience of ICS or system-level collaboration ### Qualifications **Essential** - Master’s degree or equivalent experience in IT, Digital, Informatics or related discipline - Evidence of senior leadership development **Desirable** - Chartered status (e.g. BCS, CEng), MBA - Formal project/programme management qualification (e.g. MSP, PRINCE2) ## Documents - [strategy brochure (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=1645) - [travel to the christie (pdf, 3.8mb)](https://www.healthjobsuk.com/documents?edoc=1960) - [the christie values and behaviours (pdf, 919.5kb)](https://www.healthjobsuk.com/documents?edoc=1643) - [job description & person specification (pdf, 276.3kb)](https://www.healthjobsuk.com/documents?vdoc=10478508) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.