# Head of Administration & Patient Services > NHS job listing from Job Clerk for West London NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/head-of-administration-and-patient-services/a42773d7-3be3-4230-8f9b-5e610b933499 - **Markdown:** https://www.jobclerk.com/job/head-of-administration-and-patient-services/a42773d7-3be3-4230-8f9b-5e610b933499.md ## Summary - **Status:** Live - **Employer:** West London NHS Trust - **Location:** St Bernard's Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 8 - **Salary:** £63,665 - £70,887 per annum inclusive - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-20T22:59:00.000Z - **Posted:** 2026-10-07T14:01:08.177Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Southall/West_London_NHS_Trust/Trust_HQ/Trust_HQ-v8350466 - **Application URL:** https://apps.trac.jobs/job-advert/8350466?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.westlondon.nhs.uk ## Job Content ### Job overview Head of Administration & Patient Services West London Forensic Services We are seeking an experienced and motivated leader to join West London Forensic Services as our Head of Administration & Patient Services. This is a rare opportunity to lead a number of vital services across a large and diverse forensic mental health setting. Reporting to the Service Director, you will provide strategic and operational leadership for administration services across the Three Bridges Medium Secure Directorate, The Orchard Women's Service, Low Secure and Community Services, and the Cassel Hospital. You will also oversee Patient Affairs, Patient Banking Services, CQC administration support, and key service budgets. The successful candidate will have strong leadership, organisational, and financial management skills, with the ability to drive service improvement and deliver high-quality patient-centred support services. This is an exciting opportunity to make a significant impact within a nationally recognised forensic service while working as part of a supportive senior leadership team. For an informal discussion, please contact the recruiting manager. ### Main duties of the job This is a rare and exciting opportunity to lead and shape administrative and patient support services across one of the UK's largest forensic mental health services. As Head of Administration & Patient Services, you will provide strategic leadership for administration, patient affairs, and patient banking services, ensuring the delivery of high-quality, efficient, and patient-focused support across West London Forensic Services. You will lead services across: - The Three Bridges Medium Secure Directorate - The Orchard Women's Service - Low Secure and Community Services - The Cassel Hospital - Primary Health Care Key responsibilities include: - Leading and developing administration services across the division. - Managing administration managers and supporting workforce development. - Overseeing Patient Affairs and Patient Banking services, ensuring effective and compliant service delivery. - Leading on governance processes, service procedures, and CQC activity. - Supporting investigations, disciplinary processes, and service improvement initiatives. - Managing departmental budgets and resources to support operational excellence. This is an excellent opportunity for an experienced leader to make a significant impact on service quality, patient experience, and organisational performance while working as part of a supportive senior leadership team. - 1. ### Detailed job description and main responsibilities The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - An exceptional standard of communication both verbal and written, including the ability to communicate complex and sensitive information across a wide range of audiences - Clear and effective strategic planning and decision-making skills - Strong and effective leadership and management skills - Ability to communicate, negotiate and influence effectively with staff at all levels - Ability to prepare and present bids for major service developments - Experience of presenting and participating in delivery of conferences/training days **Desirable** - Experience of teaching IT skills ### Knowledge **Essential** - Knowledge of a range of administrative systems - Proficient in Microsoft software - Ability to participate in/lead risk assessments and management processes, including the use of risk registers **Desirable** - Knowledge of electronic patient record systems ie. RiO & Alfresco - Knowledge of the environmental risks and issues of forensic services - Understanding of the Care Programme Approach (CPA) - Understanding/experience of Clinical Governance - Working knowledge of security related issues within a secure environment ### Experience **Essential** - Previous experience within an NHS setting/health service management - At least 5 years general management experience including the management of a large, complex group of staff and the management of a range of critical organisational tasks. - Significant experience of working within complex teams and across complex systems including providing clear leadership and exercising own judgement to manage complex situations and resolve problems. - Evidence of Strategic decision making - Significant experience of budget management including management of other budget holders and financial planning - Experience of commissioning new projects and decommissioning services - Experience of procurement and contract monitoring - Experience of writing policies and procedures - Project Management - Ability to work collaboratively and in partnership with other senior managers and professions - Experience of risk management **Desirable** - Procurement of goods and services - Experience of audit and service review ### Other Requirements **Essential** - Able to deal with potential verbal / physical aggression - Ability to work under pressure and to tight deadlines - Flexible and proactive - Able to exercise discretion and always maintain confidentiality - Ability to balance numerous priorities and deadlines including responding to immediate issues and managing multiple demands ### Qualifications and Training **Essential** - First degree or equivalent experience - Management qualification **Desirable** - Formal project management training - Root cause analysis training ## Documents - [candidate pack (docx, 575.4kb)](https://www.healthjobsuk.com/documents?vdoc=10675798) - [oh requirements (pdf, 304.6kb)](https://www.healthjobsuk.com/documents?edoc=3067) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.