# HaemOnc Scheduler > NHS job listing from Job Clerk for St George's University Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/haemonc-scheduler/04cfa004-0393-484b-a88c-a581cc252af5 - **Markdown:** https://www.jobclerk.com/job/haemonc-scheduler/04cfa004-0393-484b-a88c-a581cc252af5.md ## Summary - **Status:** Live - **Employer:** St George's University Hospitals NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Contract type:** Fixed term: 12 months (12 Months) - **Employment type:** 37.5 hours per week (Full time - 5 days onsite (Monday to Friday)) - **Closing date:** 2026-07-14T23:59:00.000Z - **Posted:** 2026-07-07T23:02:07.386Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Tooting/St_Georges_University_Hospitals_NHS_Foundation_Trust/Clinical_Haemtology/Clinical_Haemtology-v8055017 - **Application URL:** https://apps.trac.jobs/job-advert/8055017?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.stgeorges.nhs.uk ## Job Content ### Job overview The pathway scheduler is responsible for, with direction from the Pathway Scheduler Team Leader, supporting the coordination of haematology and oncology pathways within St George’s NHS Trust. The coordinators will be responsible for the scheduling of appointments in outpatients, day units and elective admissions. The post holder will also update patient records on Cerner (iClip), manage incoming correspondence, organise patient records, prioritise workloads, arrange meetings where required, and provide administrative support to ensure the effective delivery of the service. ### Main duties of the job - To have excellent keyboard and Word processor skills in Microsoft Word, Excel and Outlook. 2. To identify the most appropriate layout of complex documents, e.g. reports, minutes of meetings. 3. To organise file management system for files - making up new files, storing discharged files and making arrangements for off- site archiving. 4. To identify of any problems with the functionality of file management, and to raise this with the Speciality Manager and Clinical Leads. 5. To manage incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff. 6. To manage other general correspondence, which may include distressing or emotional contents, e.g. discharge summaries, memoranda and miscellaneous reports as required, ensuring all correspondence meets the Trust’s current formatting standards. 7. To arrange, plan, take and transcribe accurate minutes for meetings and conferences as required. 8. To assist in the compilation of reports, audits, teaching materials, research papers and slides within agreed time frames as required. 9. To act independently, ensuring that daily tasks and on-going workloads are prioritised and completed in agreed time frames. 10. To undertake photocopying as necessary. 11. Update of medical records and the  Cerner (iClip) with patient’s details as required. 12. To locate, collect and book patient’s records in and out of the department as required. ### Detailed job description and main responsibilities - Coordinate patient pathways by scheduling appointments in line with clinical guidance and Trust policies. - Liaise with consultants, multidisciplinary teams and administrative colleagues to ensure the timely delivery of patient care. - Prioritise urgent admissions and manage outpatient, day unit and elective inpatient activity. - Maintain accurate patient information and update records on Cerner (iClip) and other Trust systems. - Monitor worklists, departmental inboxes and patient pathways to ensure timely action is taken. - Communicate appointment details to patients using telephone, email, text message and letters as appropriate. - Arrange patient transport where required and implement the Trust's DNA and cancellation policies. - Respond to patient, clinician and departmental queries in a professional and timely manner. - Ensure data quality standards are maintained by recording and updating patient information accurately. - Escalate issues affecting waiting times, clinic capacity or patient pathways to the appropriate manager. - Contribute to service improvement by supporting changes to administrative processes and performance monitoring. - Work collaboratively with the multidisciplinary team to deliver an efficient, responsive and patient-focused service while maintaining confidentiality and compliance with Trust policies. ## Job Details The pathway scheduler is responsible for, with direction from the Pathway Scheduler Team Leader, supporting the coordination of haematology and oncology pathways within St George’s NHS Trust. The coordinators will be responsible for the scheduling of appointments in outpatients, day units and elective admissions. The post holder will also update patient records on Cerner (iClip), manage incoming correspondence, organise patient records, prioritise workloads, arrange meetings where required, and provide administrative support to ensure the effective delivery of the service. ## Job Description To have excellent keyboard and Word processor skills in Microsoft Word, Excel and Outlook. 2. To identify the most appropriate layout of complex documents, e.g. reports, minutes of meetings. 3. To organise file management system for files - making up new files, storing discharged files and making arrangements for off- site archiving. 4. To identify of any problems with the functionality of file management, and to raise this with the Speciality Manager and Clinical Leads. 5. To manage incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff. 6. To manage other general correspondence, which may include distressing or emotional contents, e.g. discharge summaries, memoranda and miscellaneous reports as required, ensuring all correspondence meets the Trust’s current formatting standards. 7. To arrange, plan, take and transcribe accurate minutes for meetings and conferences as required. 8. To assist in the compilation of reports, audits, teaching materials, research papers and slides within agreed time frames as required. 9. To act independently, ensuring that daily tasks and on-going workloads are prioritised and completed in agreed time frames. 10. To undertake photocopying as necessary. 11. Update of medical records and the Cerner (iClip) with patient’s details as required. 12. To locate, collect and book patient’s records in and out of the department as required. ## Responsibilities Coordinate patient pathways by scheduling appointments in line with clinical guidance and Trust policies. Liaise with consultants, multidisciplinary teams and administrative colleagues to ensure the timely delivery of patient care. Prioritise urgent admissions and manage outpatient, day unit and elective inpatient activity. Maintain accurate patient information and update records on Cerner (iClip) and other Trust systems. Monitor worklists, departmental inboxes and patient pathways to ensure timely action is taken. Communicate appointment details to patients using telephone, email, text message and letters as appropriate. Arrange patient transport where required and implement the Trust's DNA and cancellation policies. Respond to patient, clinician and departmental queries in a professional and timely manner. Ensure data quality standards are maintained by recording and updating patient information accurately. Escalate issues affecting waiting times, clinic capacity or patient pathways to the appropriate manager. Contribute to service improvement by supporting changes to administrative processes and performance monitoring. Work collaboratively with the multidisciplinary team to deliver an efficient, responsive and patient-focused service while maintaining confidentiality and compliance with Trust policies. ## Person Specification ### Knowledge **Essential** - Knowledge of NHS agenda for Outpatients (e.g. Choose & Book, National Care Records Service, 18 week target) - Good understanding of work practices and procedures Trustwide which may impact on outpatient services - Knowledge of the role of Caldicott Guardian and the Data Protection Act - Experience of dealing with informal customer/patient complaints **Desirable** - Understanding of NHS Complaints processes and timeframes - Knowledge of Freedom of Information Act ### Experience **Essential** - 2 years’ experience in an administrative support role in a patient-focused setting of which: - 1 year NHS experience within St George’s Healthcare NHS Trust in an administrative support role **Desirable** - Staff supervisory experience - Understanding of Haematology and Oncology pathways. - Experience of using Patient Administration System (PAS) systems. - NHS experience ### Other Requirements **Essential** - To have smart and professional appearance at all times - Good time-management skills, including punctuality - Understanding of Trust’s Equality and Diversity policy **Desirable** - Ability to use the Cerner Millennium (iClip) and the Electronic Patient Record (EPR) or equivalent. ### Skills & Abilities **Essential** - Good command of the English language (including grammar) - Good numeracy skills - Well-developed customer care skills - Practical approach to problem solving - Is able to prioritise workload - Familiar with Microsoft Windows, Word and Excel - Is able to accurately file and retrieve documents (both paper and electronic) **Desirable** - Competent Choose and Book user - Familiar with Microsoft PowerPoint ### Communication Skills **Essential** - Confident verbal communication skills - The ability to produce clear, concise and written documents e.g. emails, letters, memos, agendas - Able to communicate with tact and sensitivity where appropriate **Desirable** - Good presentation skills ### Qualifications & Training **Essential** - 5 GCSEs/equivalent qualifications or equivalent experience - Willing to undertake any further study and learning to enhance ability to carry out job role more efficiently **Desirable** - Evidence of further study (e.g. in house courses) ### Managing Finance/ Resource **Essential** - Understanding of what is involved in managing resources **Desirable** - Understand the principles of how to manage a budget - Experience of working with a team to reduce expenditure ### Personal Attributes and Leadership **Essential** - Has worked in a team of people from a wide variety of backgrounds and understands the principles of equality and diversity - Can demonstrate leadership qualities & personal characteristics as per JD - Is able to use own initiative where appropriate - Is able and willing to undertake instructions from senior staff members - Is able to both work alone and as part of a team in a productive manner - Is able to work to strict deadlines ## Documents - [onboarding roadmap (pdf, 440.9kb)](https://www.healthjobsuk.com/documents?ddoc=2465) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2411) - [swl ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?edoc=3045) - [haematology and oncology pathway scheduler (pdf, 328.4kb)](https://www.healthjobsuk.com/documents?vdoc=10345444) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.