# Haematology Scheduler > NHS job listing from Job Clerk for The Christie NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/haematology-scheduler/f2ec0849-08c0-41dd-aeab-74cc99b18c2e - **Markdown:** https://www.jobclerk.com/job/haematology-scheduler/f2ec0849-08c0-41dd-aeab-74cc99b18c2e.md ## Summary - **Status:** Live - **Employer:** The Christie NHS Foundation Trust - **Town:** Manchester - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per annum, Pro rata - **Contract type:** Permanent - **Employment type:** 37.5 hours per week (Full time permanent) - **Closing date:** 2026-06-15T23:59:00.000Z - **Posted:** 2026-06-01T15:28:24.205Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Middlewich_Road/The_Christie_NHS_Foundation_Trust/Clerical_administrative_Clinical_Support/Clerical_administrative_Clinical_Support-v8049851 - **Application URL:** https://apps.trac.jobs/job-advert/8049851?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.christie.nhs.uk ## Job Content ### Job overview As part of a collaborative venture between The Christie NHS Foundation Trust and MCHFT to develop clinical haematology services, The Christie is pleased to be able to offer a permanent, full-time position (37.5 hours per week) for the role of Scheduler to work within the Haematology service at Leighton Hospital. Based at the Leighton Hospital site, your role will be responsible for booking outpatient and treatment appointments on the electronic system. Telephone communication with patients will be a large part of the role along with collaboration with other areas within the department. Further duties and responsibilities are outlined in the job description provided. You will work across the Haematology service at Leighton Hospital alongside a team of administrative staff, Clinical Haematology Consultants, Advanced Clinical Practitioners, Clinical Nurse Specialists and Cancer Support workers. ### Main duties of the job The candidate will be responsible for booking outpatient appointments, outcoming clinic appointments, resolving appointment escalations, dealing with incoming telephone calls and emails as well as logging treatment outcomes. We are looking for someone who is educated to NVQ level 3 or equivalent with at least 12 months’ experience in a patient/customer facing role and who is experienced in dealing with patients/customers both face to face and over the telephone. Previous administrative and clerical experience and knowledge of hospital electronic systems in an NHS hospital environment would be advantageous but not essential. You will be able to demonstrate excellent communication and interpersonal skills, be able to prioritise your workload, have strong IT skills and attention to detail and accuracy. A full outline of the role is provided within the job description. ### Detailed job description and main responsibilities DUTIES AND RESPONSIBILITIES: - Use the scheduling system to plan and book patients’ day case admissions, working closely with the relevant Unit Manager about capacity to ensure efficient flow of patients within the department. - Liaising with other departments to schedule and coordinate other required procedures for clinical haematology patients, for example blood transfusion. - Liaising with the coding department to ensure accurate recording and coding of procedures undertaken on the unit. - General reception duties including greeting patients, booking patients into clinics and outcoming appointments. - Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments. - Ensure good channels of communication with patients with regards to their outpatient clinic and treatment appointments. - Communicate compassionately with patients who may be anxious, angry or upset, ensuring confidentiality at all times. - Provide comprehensive advice to patients regarding clinic and treatment appointments. - Work closely with other administrative colleagues within the team and provide cross cover as required. - Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification. ## Job Details As part of a collaborative venture between The Christie NHS Foundation Trust and MCHFT to develop clinical haematology services, The Christie is pleased to be able to offer a permanent, full-time position (37.5 hours per week) for the role of Scheduler to work within the Haematology service at Leighton Hospital. Based at the Leighton Hospital site, your role will be responsible for booking outpatient and treatment appointments on the electronic system. Telephone communication with patients will be a large part of the role along with collaboration with other areas within the department. Further duties and responsibilities are outlined in the job description provided. You will work across the Haematology service at Leighton Hospital alongside a team of administrative staff, Clinical Haematology Consultants, Advanced Clinical Practitioners, Clinical Nurse Specialists and Cancer Support workers. ## Job Description The candidate will be responsible for booking outpatient appointments, outcoming clinic appointments, resolving appointment escalations, dealing with incoming telephone calls and emails as well as logging treatment outcomes. We are looking for someone who is educated to NVQ level 3 or equivalent with at least 12 months’ experience in a patient/customer facing role and who is experienced in dealing with patients/customers both face to face and over the telephone. Previous administrative and clerical experience and knowledge of hospital electronic systems in an NHS hospital environment would be advantageous but not essential. You will be able to demonstrate excellent communication and interpersonal skills, be able to prioritise your workload, have strong IT skills and attention to detail and accuracy. A full outline of the role is provided within the job description. ## Responsibilities DUTIES AND RESPONSIBILITIES: - Use the scheduling system to plan and book patients’ day case admissions, working closely with the relevant Unit Manager about capacity to ensure efficient flow of patients within the department. - Liaising with other departments to schedule and coordinate other required procedures for clinical haematology patients, for example blood transfusion. - Liaising with the coding department to ensure accurate recording and coding of procedures undertaken on the unit. - General reception duties including greeting patients, booking patients into clinics and outcoming appointments. - Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments. - Ensure good channels of communication with patients with regards to their outpatient clinic and treatment appointments. - Communicate compassionately with patients who may be anxious, angry or upset, ensuring confidentiality at all times. - Provide comprehensive advice to patients regarding clinic and treatment appointments. - Work closely with other administrative colleagues within the team and provide cross cover as required. - Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification. ## Person Specification ### Skills **Essential** - Excellent communication and interpersonal skills, including a good telephone manner - Ability to prioritise workload - Attention to detail and accuracy - Strong IT skills - Problem solving skills ### Values **Essential** - Ability to work under pressure - Ability to use initiative - Ability to work as an effective team member - Good time management skills - Ability to work unsupervised **Desirable** - Flexible with regards to working hours ### Knowledge **Essential** - Knowledge of booking patient appointments data recording system - Knowledge of Microsoft Office **Desirable** - Knowledge of medical terminology ### Experience **Essential** - Previous experience in a patient/customer facing role - Experience of dealing with patients/customers face to face and over the telephone **Desirable** - Previous administrative and clerical experience in an NHS hospital environment - Experience/knowledge of hospital patient administrative systems ### Qualifications **Essential** - NVQ level 3, equivalent qualification or experience **Desirable** - Evidence of further development - European Computer Driving License (ECDL) or equivalent - NVQ Level 2 or equivalent ## Documents - [strategy brochure (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=1645) - [travel to the christie (pdf, 3.8mb)](https://www.healthjobsuk.com/documents?edoc=1960) - [the christie values and behaviours (pdf, 919.5kb)](https://www.healthjobsuk.com/documents?edoc=1643) - [job description & person specification (pdf, 179.9kb)](https://www.healthjobsuk.com/documents?vdoc=10339088) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.