# Gynaecology Booking Co-Ordinator > NHS job listing from Job Clerk for Royal United Hospitals Bath NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/gynaecology-booking-co-ordinator/581967e3-8905-41a1-87b2-071b99ea3072 - **Markdown:** https://www.jobclerk.com/job/gynaecology-booking-co-ordinator/581967e3-8905-41a1-87b2-071b99ea3072.md ## Summary - **Status:** Live - **Employer:** Royal United Hospitals Bath NHS Foundation Trust - **Town:** Bath - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-17T23:59:00.000Z - **Posted:** 2026-06-03T18:04:18.919Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Somerset/Bath/Royal_United_Hospitals_Bath_NHS_Foundation_Trust/Gynaecology/Gynaecology-v7989278 - **Application URL:** https://apps.trac.jobs/job-advert/7989278?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ruh.nhs.uk ## Job Content ### Job overview We have an exciting opportunity to join our Gynaecology Department in a varied and rewarding administrative role, supporting both patients and clinical teams. This is a busy, people‑focused position where no two days are the same. You will play a key role in coordinating patient appointments, responding to telephone and email enquiries, preparing clinic notes and resolving a wide range of administrative queries. At times, you will also cover the department reception desk, acting as the first point of contact for patients and welcoming them when they arrive for their appointments. There may also be opportunities to support the secretarial team, including typing clinical correspondence. At the heart of this role is delivering a professional, friendly and empathetic service to patients, many of whom may feel anxious or vulnerable. You will work in a fast‑paced environment, providing effective administrative and reception support that helps ensure clinics run smoothly and clinical staff are fully supported in delivering high‑quality patient care. ### Main duties of the job - To receive patients/visitors to the Department in a friendly and courteous manner, ensuring they are appropriately informed. - To carry out a range of office duties on a daily basis. This will include the sending and receipt of e-mails, answering patient queries over the telephone, booking appointments from referral letters, filing and other regular tasks. - Respond to telephone enquiries, e-mails and answerphone messages from GPs, patients and their families and trust staff, acting as appropriate in a timely, polite and helpful manner. - To ensure case notes are available and prepared in accordance with laid down procedures for designated outpatient clinics. - Scanning at attaching e-referrals into patients’ individual electronic records. - To communicate professionally with GPs/Practice Managers/Practice staff and all hospital staff with regards to the service, referrals and appointments systems. - To undertake audio transcription and typing of clinic and miscellaneous digital dictation as directed by the Department. ### Detailed job description and main responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. ## Job Details We have an exciting opportunity to join our Gynaecology Department in a varied and rewarding administrative role, supporting both patients and clinical teams. This is a busy, people‑focused position where no two days are the same. You will play a key role in coordinating patient appointments, responding to telephone and email enquiries, preparing clinic notes and resolving a wide range of administrative queries. At times, you will also cover the department reception desk, acting as the first point of contact for patients and welcoming them when they arrive for their appointments. There may also be opportunities to support the secretarial team, including typing clinical correspondence. At the heart of this role is delivering a professional, friendly and empathetic service to patients, many of whom may feel anxious or vulnerable. You will work in a fast‑paced environment, providing effective administrative and reception support that helps ensure clinics run smoothly and clinical staff are fully supported in delivering high‑quality patient care. ## Job Description To receive patients/visitors to the Department in a friendly and courteous manner, ensuring they are appropriately informed. To carry out a range of office duties on a daily basis. This will include the sending and receipt of e-mails, answering patient queries over the telephone, booking appointments from referral letters, filing and other regular tasks. Respond to telephone enquiries, e-mails and answerphone messages from GPs, patients and their families and trust staff, acting as appropriate in a timely, polite and helpful manner. To ensure case notes are available and prepared in accordance with laid down procedures for designated outpatient clinics. Scanning at attaching e-referrals into patients’ individual electronic records. To communicate professionally with GPs/Practice Managers/Practice staff and all hospital staff with regards to the service, referrals and appointments systems. To undertake audio transcription and typing of clinic and miscellaneous digital dictation as directed by the Department. ## Responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. ## Person Specification ### Specific Skills **Essential** - Computer literate – able to use Microsoft Office packages effectively. - Able to prioritise own workload to achieve deadlines. - Able to handle conflict effectively and differences of opinions maturely. ### Knowledge & Experience **Essential** - Previous experience of working in a customer or patient focused environment. - Experience working in an administrative or reception setting. **Desirable** - Experience working within the NHS of similar healthcare settings. - Experience of electronic patient administration systems. - Knowledge of medical terminology. ### Qualifications & Training **Essential** - GCSE Grade C or above in English and Maths (or equivalent). **Desirable** - Educated to A-Level (or equivalent) or equivalent experience. - IT skills qualification. - Secretarial or typing qualification. ## Documents - [join the ruh (pdf, 1.3mb)](https://www.healthjobsuk.com/documents?edoc=3030) - [gynaecology booking co-ordinator (pdf, 616.3kb)](https://www.healthjobsuk.com/documents?vdoc=10280983) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.