GRS System Lead Officer

Job summary

Main duties of the job

• System Configuration and Optimisation:Configure and enhance the Global Rostering System (GRS), GRS Web, and GRS Mobile App to improve scheduling efficiency and adapt to the ambulance service's evolving needs. Resource Scheduling Support:Collaborate with the resource scheduling department to ensure effective personnel allocation, maximising operational readiness and response times. Payroll Support:Work with the payroll department to ensure accurate processing of staff hours and attendance data from GRS, facilitating timely payroll management. Data Analysis and Reporting:Analyse rostering data from GRS to identify trends and areas for improvement, providing actionable insights to enhance service delivery and resource management. User Training and Support:Develop and deliver training programmes for staff on GRS, GRS Web, and GRS Mobile App, ensuring proficiency in utilising these systems. Communication of Developments:Update stakeholders on developments regarding GRS, GRS Web, and GRS Mobile App, ensuring transparency and fostering engagement. Continuous Improvement Initiatives:Lead efforts to continuously improve rostering processes and technologies, fostering innovation to better support staff and patient care.
• System Configuration and Optimisation:Configure and enhance the Global Rostering System (GRS), GRS Web, and GRS Mobile App to improve scheduling efficiency and adapt to the ambulance service's evolving needs.
• Resource Scheduling Support:Collaborate with the resource scheduling department to ensure effective personnel allocation, maximising operational readiness and response times.
• Payroll Support:Work with the payroll department to ensure accurate processing of staff hours and attendance data from GRS, facilitating timely payroll management.
• Data Analysis and Reporting:Analyse rostering data from GRS to identify trends and areas for improvement, providing actionable insights to enhance service delivery and resource management.
• User Training and Support:Develop and deliver training programmes for staff on GRS, GRS Web, and GRS Mobile App, ensuring proficiency in utilising these systems.
• Communication of Developments:Update stakeholders on developments regarding GRS, GRS Web, and GRS Mobile App, ensuring transparency and fostering engagement.
• Continuous Improvement Initiatives:Lead efforts to continuously improve rostering processes and technologies, fostering innovation to better support staff and patient care.

Candidate Requirements

Candidates should possess excellent written and verbal communication skills and demonstrate a positive approach to their ongoing personal and professional development, providing evidence of this.

Job responsibilities

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.