# Group Head of Application Support > NHS job listing from Job Clerk for The Dudley Group NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/group-head-of-application-support/cb29f5c8-5c25-4997-9442-2b477c8c885e - **Markdown:** https://www.jobclerk.com/job/group-head-of-application-support/cb29f5c8-5c25-4997-9442-2b477c8c885e.md ## Summary - **Status:** Live - **Employer:** The Dudley Group NHS Foundation Trust - **Location:** Russells Hall Hospital - **Workplace type:** hybrid - **Profession:** Head of service - **Grade:** Band 8 - **Salary:** £57,528 - £64,750 Pro Rata Per Annum - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, Home or remote working, 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) - **Closing date:** 2026-11-04T23:59:00.000Z - **Posted:** 2026-10-21T09:50:33.761Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Dudley/The_Dudley_Group_NHS_Foundation_Trust/Group_Head_Application_support/Group_Head_Application_support-v8336706 - **Application URL:** https://apps.trac.jobs/job-advert/8336706?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.dudleygroup.nhs.uk ## Job Content ### Job overview Healthcare is changing, and digital services are at the heart of that transformation. We are looking for an outstanding applications leader to join our growing Group Digital function at an exciting time in our journey. Supporting two NHS organisations and serving communities across the Black Country, this role offers the opportunity to shape how technology enables safer, better and more efficient patient care. This is not a role for someone looking to simply maintain the status quo. We are seeking an individual who thrives on ownership, leads from the front and can inspire confidence across technical teams, operational services and senior stakeholders. Someone who combines strong technical credibility with exceptional leadership and relationship-building skills. As our Group Head of Applications Support, you will play a pivotal role in developing a modern, customer-focused applications service, helping us maximise the value of our digital investments while supporting some of the most critical systems used across our organisations. Previous applicants need not apply. ### Main duties of the job A full list of duties and responsibilities can be found within the job description and Personal specification. Please note - previous applicants need not apply ### Detailed job description and main responsibilities ## Person Specification ### Motivation **Essential** - Evidence of providing a high level of customer service to users of IT within the NHS - Evidence of willingness to build upon existing applications support skills and experience - Building and maintaining relationship with stake holders ### Communication **Essential** - Ability to engage and influence colleagues at all levels - Able to write and interpret reports and documents - Able to demonstrate excellent communication skills including face to face , telephone and e-mail, ### Personal qualities **Essential** - Self-motivated and capable of demonstrating initiative to solve problems and make decisions - Ability to work autonomously or as part of a larger team - Supports and motivates others, encouraging them to achieve their goals, in alignment with organisational goals ### Skills and experience **Essential** - Extensive experience in a senior application management role within a professional IT environment planning, installing, maintaining, and supporting business applications - Application incident and problem management skills - Excellent systems and business analysis skills - Demonstratable experience of business change process analysis and design techniques - Demonstratable experience of business process documentation techniques - Understanding of Information Governance, Confidentiality and clinical safety aspects of application support - Extensive experience of supporting NHS IT applications - Demonstratable experience of specific healthcare/clinical related applications such as PAS (Patient Administration System), EPR (Electronic Patient Record), PACS (Picture Archiving and Communications System) - Has provided line-management and provide daily operational leadership to the Applications Support team ### Education and qualifications **Essential** - Degree in IT or business related subject and/or equivalent experience - ITIL Foundation - PRINCE 2 Foundation **Desirable** - Evidence of working across multiple trusts to extensively support applications - Experience of supporting strategic planning and delivery ## Documents - [our vision (png, 101.8kb)](https://www.healthjobsuk.com/documents?edoc=1862) - [useful links (pdf, 193.5kb)](https://www.healthjobsuk.com/documents?edoc=1861) - [culture statement (pdf, 1.7mb)](https://www.healthjobsuk.com/documents?edoc=1991) - [dudley people plan (pdf, 6.7mb)](https://www.healthjobsuk.com/documents?edoc=2026) - [employee benefits (pdf, 440.3kb)](https://www.healthjobsuk.com/documents?edoc=1858) - [our leadership way (pdf, 173.3kb)](https://www.healthjobsuk.com/documents?edoc=2413) - [gdpr privacy notice (pdf, 248.6kb)](https://www.healthjobsuk.com/documents?edoc=1859) - [what is a disability? (pdf, 130.5kb)](https://www.healthjobsuk.com/documents?edoc=2274) - [group head of application support jd (pdf, 320.9kb)](https://www.healthjobsuk.com/documents?vdoc=10660414) - [group head of application support ps (pdf, 210.1kb)](https://www.healthjobsuk.com/documents?vdoc=10660415) - [rn, rm and ahp career development opportunities (pdf, 396.1kb)](https://www.healthjobsuk.com/documents?edoc=2297) - [group head of applications support - additional information (pdf, 56.7kb)](https://www.healthjobsuk.com/documents?vdoc=10660416) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.