# Group Application Support SME - MOC > NHS job listing from Job Clerk for The Dudley Group NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/group-application-support-sme-moc/5e99097f-e9b3-4a37-a635-9869715b4dca - **Markdown:** https://www.jobclerk.com/job/group-application-support-sme-moc/5e99097f-e9b3-4a37-a635-9869715b4dca.md ## Summary - **Status:** Live - **Employer:** The Dudley Group NHS Foundation Trust - **Town:** Dudley - **Region:** Midlands - **Country:** England - **Grade:** Band 8 - **Salary:** £57,528 - £64,750 Pro Rata Per Annum - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, Home or remote working, 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) - **Closing date:** 2026-08-06T23:59:00.000Z - **Posted:** 2026-07-23T07:52:28.280Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Dudley/The_Dudley_Group_NHS_Foundation_Trust/Appplication_Support_SME/Appplication_Support_SME-v8151097 - **Application URL:** https://apps.trac.jobs/job-advert/8151097?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.dudleygroup.nhs.uk ## Job Content ### Job overview The IT Department is responsible for delivering Information Technology to the Dudley  and Sandwell Group NHS Foundation Trust. In addition, IT is responsible for delivering revenue generating IT services to other NHS organisations and private enterprises involved in the delivery of Healthcare. The Applications Subject Matter Expert (SME) will be an experienced applications/systems support specialist providing expert advice and solution design skills to users along with the management of the Applications Support Specialists. The SME will provide project leadership and 2nd Line applications support coordination. The post holder will be a key member of the IT Systems team who currently provide on-going support with regards to new and existing clinical and non-clinical applications/systems across the Trust. The IT Systems Team also undertake business analysis, design, development and implementation in regards to various internal development requests and 3rd party vendor solutions. ### Main duties of the job A full list of duties and responsibilities can be found within the job description and Personal specification. Please note - previous applicants need not apply ### Detailed job description and main responsibilities A full list of duties and responsibilities can be found within the job description and Personal specification. Please note - previous applicants need not apply ## Person Specification ### Motivation **Essential** - Evidence of providing a high level of customer service to users of IT within the NHS - Evidence of willingness to build upon existing applications support skills and experience - Building and maintaining relationship with stake holders ### Communication **Essential** - Ability to engage and influence colleagues at all levels - Able to write and interpret reports and documents - Able to demonstrate excellent communication skills including face to face , telephone and e-mail, ### Personal qualities **Essential** - Self-motivated and capable of demonstrating initiative to solve problems and make decisions - Ability to work autonomously or as part of a larger team - Supports and motivates others, encouraging them to achieve their goals, in alignment with organisational goals ### Skills and experience **Essential** - Extensive experience in a senior application management role within a professional IT environment planning, installing, maintaining, and supporting business applications - Application incident and problem management skills - Excellent systems and business analysis skills - Demonstratable experience of business change process analysis and design techniques - Demonstratable experience of business process documentation techniques - Understanding of Information Governance, Confidentiality and clinical safety aspects of application support - Extensive experience of supporting NHS IT applications - Demonstratable experience of specific healthcare/clinical related applications such as PAS (Patient Administration System), EPR (Electronic Patient Record), PACS (Picture Archiving and Communications System) - Has provided line-management and provide daily operational leadership to the Applications Support team ### Education and qualifications **Essential** - Degree in IT or business related subject and/or equivalent experience - ITIL Foundation - PRINCE 2 Foundation **Desirable** - Evidence of working across multiple trusts to extensively support applications - Experience of supporting strategic planning and delivery ## Documents - [our vision (png, 101.8kb)](https://www.healthjobsuk.com/documents?edoc=1862) - [useful links (pdf, 193.5kb)](https://www.healthjobsuk.com/documents?edoc=1861) - [culture statement (pdf, 1.7mb)](https://www.healthjobsuk.com/documents?edoc=1991) - [dudley people plan (pdf, 6.7mb)](https://www.healthjobsuk.com/documents?edoc=2026) - [employee benefits (pdf, 440.3kb)](https://www.healthjobsuk.com/documents?edoc=1858) - [our leadership way (pdf, 173.3kb)](https://www.healthjobsuk.com/documents?edoc=2413) - [gdpr privacy notice (pdf, 248.6kb)](https://www.healthjobsuk.com/documents?edoc=1859) - [what is a disability? (pdf, 130.5kb)](https://www.healthjobsuk.com/documents?edoc=2274) - [personal specification (pdf, 268.4kb)](https://www.healthjobsuk.com/documents?vdoc=10450772) - [job description - application support sme (pdf, 392.6kb)](https://www.healthjobsuk.com/documents?vdoc=10450771) - [rn, rm and ahp career development opportunities (pdf, 396.1kb)](https://www.healthjobsuk.com/documents?edoc=2297) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.