# GP Practice Reception Supervisor > NHS job listing from Job Clerk for Battersea Fields Practice. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/gp-practice-reception-supervisor/d3957d03-e8f6-4067-aaa5-2a104426ec7e - **Markdown:** https://www.jobclerk.com/job/gp-practice-reception-supervisor/d3957d03-e8f6-4067-aaa5-2a104426ec7e.md ## Summary - **Status:** Live - **Employer:** Battersea Fields Practice - **Location:** 3 Austin Road, London, SW11 5JP, United Kingdom; Battersea Fields Practice - Sleaford Street Health Centre - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Junior - **Salary:** £15.87 - **Contract type:** Permanent - **Employment type:** Full-time - **Closing date:** 2026-09-30T23:59:00.000Z - **Posted:** 2026-08-21T09:35:18.835Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/A0366-26-0013 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/A0366-26-0013/pre-application-questions-pause?referrer=jobadvert&ref=A0366-26-0013 - **Employer website:** https://www.batterseafieldspractice.co.uk/ ## Job Content ### Job summary We are seeking a dynamic and organized GP Practice Reception Supervisor to lead our Care Navigator team and ensure the smooth operation of our medical practices (Sleaford Street and Austin Road). ### Main duties of the job In this pivotal role, you will oversee daily reception activities, coordinate patient appointments, and maintain excellent communication between patients, healthcare providers, and administrative staff. Your energetic approach will help create a welcoming environment while ensuring efficient administrative workflows. The ideal candidate will possess strong GP practice administrative experience, demonstrate leadership qualities, and be committed to delivering exceptional patient service. ### About us Our aim is provide our patients with excellent, patient-centered health care and encourage patients to be fully involved with the doctors and nurses in planning and maintaining their own health and well-being. We value the contribution patients make in improving services we offer at the practice, and welcome feedback. Battersea Fields Practice (BFP) serves a highly deprived area of north Battersea. The Austin Road practice was established in 1988 and due to strong encouragement by the then Family Practitioner Committee (FPC), a branch surgery was opened on the Patmore Estate in 1991 due to concern about the pocket of extreme deprivation and significant health needs particularly on the Patmore estate. We are additionally a training and research practice and pride ourselves on helping student doctors and nurses gain experience working in the health environment. ### Details - Date posted: 21 August 2026 - Pay scheme: Other - Salary: £15.87 an hour - Contract: Permanent - Working pattern: Full-time - Reference number: A0366-26-0013 - Job locations: 3 Austin Road, London, SW11 5JP, United Kingdom, Battersea Fields Practice - Sleaford Street Health Centre, 33 Sleaford Street, LONDON, SW8 5FD, United Kingdom ### Job responsibilities - Supervise and support the Care Navigator team to deliver outstanding patient care and administrative support - Ensure adequate staffing levels, providing cross-cover for the other Reception Supervisor - Oversee appointment scheduling, cancellations, and patient check-in processes with precision and professionalism - Ensure all patient records are accurately maintained and confidentiality is upheld at all times - Manage incoming calls, inquiries, and correspondence promptly to foster positive relationships with patients and external partners - Coordinate with Clinical team to facilitate smooth clinic operations and address any scheduling conflicts or issues - Induction and training new staff members to the required standard, and provide ongoing support to enhance team performance - Be first to respond to urgent problems (e.g.: telephone/EMIS/IT malfunctions; clinical staff sickness, etc) - Help develop policies and procedures with the Operations Manager - Act as a role model for staff - Ensure maximum productivity from reception staff ensuring that all reception tasks are carried out in a timely manner - Carry out staff appraisals and performance reviews - Ensure Practice policies are followed and accurate records are kept - Liaise with management team concerning staffing and organisation of work - Liaise with other member of the Primary Healthcare Team, and outside agencies - Act as Deputy Practice Fire Warden - Chair reception meetings and take minutes - Open/close practice premises (as part of a rota) in line with Practice policy - Monitor reception area for cleanliness, organization, and a welcoming atmosphere ## Person Specification ### Other: **Essential** - Punctual and well presented. - Flexibility of working hours/ able to work at the desired times. - Commitment to personal develop and take part in available training. - Commitment to the equality, diversity and rights of patients, carers and colleagues. ### Experience **Essential** - Recent previous experience working as a receptionist / reception supervisor in an NHS GP practice **Desirable** - Experience in a managerial or supervisory role ### Knowledge and Skills **Essential** - Excellent communication skills - Good numeracy and literacy skills - Knowledge of Docman and EMIS web - Ability to develop skills in managing/supervising staff, training and development **Desirable** - IT skills hardware and software - Qualifications or training in: - Supervising or managing others - Training and staff development - Customer services/patient care ### Qualities and Attributes **Essential** - Demonstrate ability to be a strong and credible leader. - An understanding, acceptance and adherence to the need for strict confidentiality. - Ability to use own judgement, resourcefulness and common sense. - Ability to work without direct supervision and determine own workload priorities. - Ability to work as part of an integrated multi-skilled team. - Professional, articulate and helpful manner. - Able to work under pressure. - Able to work in a changing environment. - Able to use own initiative. ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.