# Governance Assistant - Clinical Governance > NHS job listing from Job Clerk for Shropshire Community Health NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/governance-assistant-clinical-governance/2faeeb46-f0c2-4f81-997e-cd780c9dddd4 - **Markdown:** https://www.jobclerk.com/job/governance-assistant-clinical-governance/2faeeb46-f0c2-4f81-997e-cd780c9dddd4.md ## Summary - **Status:** Live - **Employer:** Shropshire Community Health NHS Trust - **Location:** Shropshire Community Health NHS Trust - Oswestry Health Centre - **Workplace type:** onsite - **Profession:** Governance officer - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pro rata / per annum - **Contract type:** Bank - **Employment type:** Flexible working, Other, Bank - **Closing date:** 2026-10-22T22:59:00.000Z - **Posted:** 2026-10-08T15:25:06.157Z - **Source information URL:** https://www.healthjobsuk.com/job/Shrewsbury/Shropshire_Community_Health_NHS_Trust/Governance/Governance-v8354132 - **Application URL:** https://apps.trac.jobs/job-advert/8354132?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.shropscommunityhealth.nhs.uk ## Job Content ### Job overview Please note that this job is not an eligible occupation for work visa sponsorship and as such we will be unable to progress your application if you do not otherwise have the right to work in the UK - PALS, Complaints and Patient Safety administration support to the Patient Experience Lead and Patient Safety Officer. - Registering queries, complaints and keeping records via Datix Incident Reporting System - Administration for patient safety incidents - monitoring incidents and learning responses for patient safety incident panel and providing administrative support - Customer Service - direct communication with patients, relatives and service users - To assist with the development and delivery of an effective and efficient governance service that will meet the needs of staff, patients, public and other stakeholders. - To support the transformation of the service through digitisation and improved systems, processes, and procedures. - To support the organisation’s requirement to deliver the NHS Long Term plan. - To assist the governance team in completing tasks for both clinical governance and information governance; that will allow for legal and statutory monitoring of compliance. ### Main duties of the job - Assist with tracking and monitoring compliance in areas such as, data protection and security, health and safety, risk management, freedom of information and patient safety. - To support and promote good practices in governance areas such as, records management, risk management and incident reporting. - Support the team to plan, conduct and analyse audits, surveys, and compliance assessments; that will provide information about patient experience programmes e.g. Observe and Act (O&A), Friends and Family Test (FFT), and areas of compliance such as records management and data security. - Maintain and monitor registers in accordance with legislation and statutory requirements, such as, legal claims, subject access requests, complaints, and patient safety investigations; that will allow for meeting deadlines. ### Detailed job description and main responsibilities Please see the Job Description and Person Specification attached for further information on the role. Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment. ## Person Specification ### Other **Essential** - Ability to meet the travel needs of the post ### Experience **Essential** - Demonstrate recent office experience or experience where interpersonal and telephone skills have been used - Demonstrable experience of using Microsoft 365 and office applications, databases and systems, internet - Demonstrate recent experience of working with data and use of analytical skills, attention to detail. ### Knowledge and Skills **Essential** - Good customer service skills, understand the demands of a client-focused organisation - The ability to follow administrative systems and procedures - A good working knowledge of Microsoft Office systems ### Training and Qualifications **Essential** - Level 3 Qualification (A-level, NVQ, BTEC, City and Guilds), in a relevant subject e.g. IT and Computer Skills, Business, Health and Social Care. - And relevant qualification such as European Computer Driving Licence (ECDL) or equivalent knowledge of computer system(s), such as Datix, Care Identity Management (CIM2), Microsoft 365 - And experience of working in an office environment with demonstrable skills in areas such as systems and databases, administration, document and records management, data entry, data analysis, data quality - And relevant short courses, such as communication, governance, Microsoft 365 or applications, project management, business, computer literacy ## Documents - [privacy notice (pdf, 326.2kb)](https://www.healthjobsuk.com/documents?edoc=2731) - [policy statement on the recruitment of ex-offenders (pdf, 75.2kb)](https://www.healthjobsuk.com/documents?edoc=2730) - [job description governance assistant - clinical governance (pdf, 197.2kb)](https://www.healthjobsuk.com/documents?vdoc=10679895) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.